Hello Everyone.
This issue is related to the Challenge/Response option on the EPM message.
When we enable the Challenge/Response option on the EPM message, we are not receiving the expected EPM prompt while uninstalling certain applications such as Forcepoint, Cisco, and Symantec.
However, when the Challenge/Response option is not enabled, the EPM prompt appears correctly during the uninstallation process.
have anyone faced the same issue?
Hey Rahul.
Adding the challenge response to the message should not change how and when it appear, but just provide you the option to use a Challenge Response code option.
So if you are seeing a different behavior, I would think something in the policy is not all right or a flaw in the client.
I would suggest you raise a ticket with BT. create a TraceConfig and PGCaptureConfig of both scenarios.
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