EPM Challenge/Response message issue with some applications for uninstallation.

Question

Hello Everyone.This issue is related to the Challenge/Response option on the EPM message.When we enable the Challenge/Response option on the EPM message, we are not receiving the expected EPM prompt while uninstalling certain applications such as Forcepoint, Cisco, and Symantec.However, when the Challenge/Response option is not enabled, the EPM prompt appears correctly during the uninstallation process.have anyone faced the same issue?

Jens Hansen · Answer

Hey Rahul.Adding the challenge response to the message should not change how and when it appear, but just provide you the option to use a Challenge Response code option.So if you are seeing a different behavior, I would think something in the policy is not all right or a flaw in the client.I would suggest you raise a ticket with BT. create a TraceConfig and PGCaptureConfig of both scenarios.

EPM Challenge/Response message issue with some applications for uninstallation.

1 reply

Badge Earners

Badge Earners

Sign up

Login to the community