I’m currently testing an agent provided by support to alleviate performance issues and the IC3Adapter service won’t start on the test laptop.
Due to Agent Protection being enable I cannot manually start the service either.
I’ve tried manually starting the service via command prompt and that does not work either.
I’m about to go through the process of reinstalling using safe mode but I’m wondering if someone might have any input.
Thanks.
Did you use agent protection or is this due to anti-tamper? By default EPM comes with anti-tamper and you need to create a custom token to allow you to make the changes to services to the EPM.
Look at this KB to create the custom token and then check if you’re able to start the EPM services manually.
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017568
If you’re not able to start the IC3Adapter service manually after using the custom token try reinstalling the adapter.
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