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When upgrading EPM by deploying the latest version and allowing it to upgrade silently, we have seen that the fingerprint reader and camera stop working until a reboot is performed. Has anyone seen this issue before?

Ideally we want to upgrade the agent silently with no reboot, without affecting the fingerprint reader and camera. If there is no alternative, we will need to prompt the user to reboot.

We used the same upgrade method for the last upgrades we did and didn’t see this issue before.

Thanks.

I think that is worth a ticket with BeyondTrust support, I have not noticed this on any of our clients or on our own computers. 

The EPM client should support a in-place upgrade without a reboot and both should still work.

Make sure you provide versions before and after upgrade, a PGCaptureConfig etc. Support will likely ask for more.

 

Ok thanks, will get a support ticket opened and share the results here.

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