Manual Policy Refresh Issue

Question

Hi,

We have an issue of manual policy from PMC console is not getting refreshed to latest version when trying to manually refresh the policy. Although all looks good on PMC console, if I try to manually refresh a policy on a machine in PMC console it will say that system is on latest assigned policy, I will also get a message that system is on latest revision but when I check in BT icon > right click the policy is still on older version.

Automatic policy refresh works fine that is when system check-in with PMC console on its own the latest policy is applied without any issue.

I have test policy group where the policy refresh is working perfectly fine only production policy group we are facing this issue.

If anyone of you has encountered this issue, it will great help if you can suggest what could be the possible reason.

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Hi @Anshuman Patidar , Just wondering if the latest policy is assigned to the computer group. I’ve seen this happen when I make a change and miss a step while saving, I would double check in PMC that the latest policy is applied, and the machine is part of the respective computer group. I would also check to make sure a license is applied and that you haven’t ran out of licensing, as this can also affect the policy update process from my past experiences.

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MikeK · Answer

Hi ​@Anshuman Patidar, Just wondering if the latest policy is assigned to the computer group. I’ve seen this happen when I make a change and miss a step while saving, I would double check in PMC that the latest policy is applied, and the machine is part of the respective computer group. I would also check to make sure a license is applied and that you haven’t ran out of licensing, as this can also affect the policy update process from my past experiences.

Reply

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