Skip to main content
Question

Manual Policy Refresh Issue

  • April 30, 2025
  • 2 replies
  • 303 views
A
Forum|alt.badge.img

Hi,

 

We have an issue of manual policy from PMC console is not getting refreshed to latest version when trying to manually refresh the policy. Although all looks good on PMC console, if I try to manually refresh a policy on a machine in PMC console it will say that system is on latest assigned policy, I will also get a message that system is on latest revision but when I check in BT icon > right click the policy is still on older version.

Automatic policy refresh works fine that is when system check-in with PMC console on its own the latest policy is applied without any issue.

I have test policy group where the policy refresh is working perfectly fine only production policy group we are facing this issue.

If anyone of you has encountered this issue, it will great help if you can suggest what could be the possible reason.

 

 

    2 replies

    MikeK
    Forum|alt.badge.img
    • MikeK
    • Veteran
    • May 2, 2025

    Hi ​@Anshuman Patidar , Just wondering if the latest policy is assigned to the computer group. I’ve seen this happen when I make a change and miss a step while saving, I would double check in PMC that the latest policy is applied, and the machine is part of the respective computer group. I would also check to make sure a license is applied and that you haven’t ran out of licensing, as this can also affect the policy update process from my past experiences.

    J
    Forum|alt.badge.img+4
    • Jens Hansen
    • Guru
    • February 5, 2026

    Move the host back and forth between a computer group can often resolve an issue with not getting policy updated. 

    Do a check with the Endpoint utility and force a policy update.
    "C:\Program Files\Avecto\Privilege Guard Client\EndpointUtility.exe" /pmc /p

    Then I have seen multiple other security tools causing issues with making the policy file corrupt in the transport. Zscaler DLP AV to name a few products that can cause issue anything that can tamper with traffic and the file in transport can cause issues.

    Badge Earners

    • BCA: Endpoint Privilege Management - Linux
      RAKINEhas earned the badge BCA: Endpoint Privilege Management - Linux
    • BCA: Privileged Remote Access
      Paul Dannhas earned the badge BCA: Privileged Remote Access
    • Core Concepts - Identity Insights
      sthurston709has earned the badge Core Concepts - Identity Insights
    • 10 Courses Completed - Insights
      sthurston709has earned the badge 10 Courses Completed - Insights
    • BCIE: Password Safe
      syandunhas earned the badge BCIE: Password Safe
    Show all badges
    Terms & ConditionsCookie settingsAccessibility statement