Despite trying multiple time the package manager does not install the client and adapter on a windows workstation.
Configured Computer Group - enabled Package Manager and Computer status in PMC console is awaiting updates for both adapter and client.
Location : C:\Program Files\Avecto has only package manager folder.
Any recommendations to resolve this problem?
Any clues in the Package Manager logs you can find? These can be found here: C:\ProgramData\Avecto\IC3 Adapter\Logs
If you open up Services.msc and restart the Package Manager service, it’ll perform the initial scan for updates within 3 minutes (so you don’t have to wait for the 2 hour window) -- I’d recommend watching the logs to see what they’re showing when that check-in to PMC takes place.
Testing Pkg Mgr update connections (ref: Add URLs to allowlist (beyondtrust.com)):
Test-NetConnection prdpkgsinstallercdn.azureedge.net -Port 443
Test-NetConnection prd2pkgsinstallercdn.azureedge.net -Port 443
Testing connection to PMC tenant:
Test-NetConnection <TENANT>.pm.beyondtrustcloud.com -Port 443
Test-NetConnection <TENANT>-services.pm.beyondtrustcloud.com -Port 443
Connectivity to Package Manager updates and PMC tenant is working fine. I found the below error on the IC3adapter logs
[PMC.PackageManager.InstallationManager.CloudClient] [13] Unable to get latest packages: InternalServerError, "The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout."
[ERR] [PMC.PackageManager.InstallationManager.CloudClient] [15] Unexpected Error occurred
Polly.Timeout.TimeoutRejectedException: The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout.
---> System.Threading.Tasks.TaskCanceledException: The operation was canceled.
---> System.IO.IOException: Unable to read data from the transport connection: The I/O operation has been aborted because of either a thread exit or an application request..
---> System.Net.Sockets.SocketException (995): The I/O operation has been aborted because of either a thread exit or an application request.
As Niel shared above, but also consider the Endpoint security clients on your computers.
Endpoint AV, DLP etc. https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017099
Connectivity to Package Manager updates and PMC tenant is working fine. I found the below error on the IC3adapter logs
[PMC.PackageManager.InstallationManager.CloudClient] [13] Unable to get latest packages: InternalServerError, "The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout."
[ERR] [PMC.PackageManager.InstallationManager.CloudClient] [15] Unexpected Error occurred
Polly.Timeout.TimeoutRejectedException: The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout.
---> System.Threading.Tasks.TaskCanceledException: The operation was canceled.
---> System.IO.IOException: Unable to read data from the transport connection: The I/O operation has been aborted because of either a thread exit or an application request..
---> System.Net.Sockets.SocketException (995): The I/O operation has been aborted because of either a thread exit or an application request.
At this stage, if you’re still running into issues getting this to work, I’d recommend opening a ticket with our support team to assist in getting this resolved. Thanks for posting this topic!
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