Skip to main content
Newcomer
September 1, 2025
Question

Privilege Management Adapter install fails

  • September 1, 2025
  • 5 replies
  • 358 views

getting error of failed to install performance counter while installing privilege management console adapter application.

 

Does anyone know how to resolve this issue

5 replies

BeyondTrust Employee
September 2, 2025

Do you have the error message or check for the exact error in the Windows application log?

Guru
September 2, 2025

The Performance counter issue is a generic issue not just related to the Privilege Management Console adapter. it can be fixed using this from Microsoft to rebuild the Performance Counters https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/manually-rebuild-performance-counters

If you can’t rebuild the performance counters anything you attempt to install that uses performance counters will fail, including the Privilege Management Console Adapter.

 

Guru
September 2, 2025

Attempt this from an elevated command prompt and on own risk!

  1. Check if the BeyondTrust Privilege Management Cloud Adapter is visible in Servics.msc. if visible remove it using this command. 
sc delete "IC3Adapter"
  1. Rebuild Performance Counters, together with extensible and third-party counters, type the following commands at an Administrative command prompt. Press ENTER after each command.
  2. cd c:\windows\system32
    lodctr /R
    cd c:\windows\sysWOW64
    lodctr /R
    WINMGMT.EXE /RESYNCPERF
  1. Stop and restart the Performance Logs and Alerts service.
  2. Stop and restart the Windows Management Instrumentation service.
  3. reboot

I think that should be it to get it resolved. As stated above if that does not work I would just re-image the machine. 

MikeK
Veteran
September 5, 2025

Attempt this from an elevated command prompt and on own risk!

  1. Check if the BeyondTrust Privilege Management Cloud Adapter is visible in Servics.msc. if visible remove it using this command. 
sc delete "IC3Adapter"
  1. Rebuild Performance Counters, together with extensible and third-party counters, type the following commands at an Administrative command prompt. Press ENTER after each command.
  2. cd c:\windows\system32
    lodctr /R
    cd c:\windows\sysWOW64
    lodctr /R
    WINMGMT.EXE /RESYNCPERF
  1. Stop and restart the Performance Logs and Alerts service.
  2. Stop and restart the Windows Management Instrumentation service.
  3. reboot

I think that should be it to get it resolved. As stated above if that does not work I would just re-image the machine. 

This is actually great information to have, I wish I had this before :D I ended up working with support and we crafted a powershell script to basically play search and destroy :D

Guru
September 18, 2025

getting error of failed to install performance counter while installing privilege management console adapter application.

 

Does anyone know how to resolve this issue

Did this work for you?