When trying to install Beyond Trust package manager the installer will make it to installing services and then fail / rollback all actions.
We have checked the installer script and it is the same one we use as a standard, but the installer continuously fails when we try manual installation.
Has anyone else seen this or have suggestions?
I would raise a ticket with BeyondTrust for that one, but before you send it along, they will ask you for the MSI installer logs, so do include that.
Below is one way to get the installer logs, another would be to add the switches for the msiexec commandline option. msiexec.exe /i package.msi /qb! /L*v "C:\Path\To\LogFile.log"
I like default having install logs on all client computers.
Inside of “c:\ProgramData\Avecto\IC3 Adapter\Logs” you will find some logs regarding to Package Manager, support will also want a copy of those. I went through a battle like this last year, at the time I had a 10% success rate for installations. After working with Amine from support he was able to give me insight as well as a script to use to delete stale installations. It's not always that package manager failed to install but failed to properly report back its installation.
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