Skip to main content

Hi all,

I am struggling to figure out why EPM is not correctly following rule priority within a workstyle. Our current policy was provided to us by BeyondTrust during our configuration sessions. 

I have added an application to policy via the “add to policy” button on the analytics page, to a rule that targets the application group “Add Basic Admin - High Flexibility”. In the application definition, I only use the product name as well as the publisher (provided by “add to policy” button).

The problem is, when I try to launch the application, I don’t get the intended behaviour. I then check the analytics and I see the event was matched to a rule within the same workstyle with much lower priority.

What’s going on?

Hi ​@KevinP , please can you raise a support incident, so that one of our Support engineers can assist you directly.

https://beyondtrustcorp.service-now.com/csm

This is extremely rare that the EPM client does not follow the policy. I have seen samples of apps that the EPM Client can’t read all the criteria for.

Check Application Criteria and ensure they do match, remove some of them to see if that helps, to narrow down which one that makes it fail.

 

 

 

 

 

Badge Earners

  • Core Concepts - Password Safe
    BenMhas earned the badge Core Concepts - Password Safe
  • Core Concepts - Privileged Remote Access
    BenMhas earned the badge Core Concepts - Privileged Remote Access
  • 25 Courses Completed
    BenMhas earned the badge 25 Courses Completed
  • Core Concepts - Password Safe
    PatPra89has earned the badge Core Concepts - Password Safe
  • Core Concepts - Privileged Remote Access
    PatPra89has earned the badge Core Concepts - Privileged Remote Access
Show all badges
Terms & ConditionsCookie settingsAccessibility statement