The package manager will be responsible for downloading and installing the EPM-W client and adapter. Did you configure the Package Manager installation key and group within PM Cloud console? You can refer to this KB article below.

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0020382 

Hi Howard, thanks for the reply .

Yes I have followed all the steps .

I followed below steps

1. Logged in to PMC
2. under configuration→ clicked on package manager installation 
3. selected key as system generated and selected the relevant group
4. copied the command and downloaded the package manager exe. 
5. installed the package manager on system . opened powershell as admin and executed the command 
6. package is installed . It is also shown in PMC under computer group. 
7. But Avecto adapter and other service is not installed . CLient is also not visible under system try.
   let me know if I have missed anything
   Regards,
   Imran Aliyani 

Package Manager will initiate the download of the EPM Client and adapter and may take a while. If after 30mins you do not see the client and adapter being installed check your Windows Application logs to see if the Package Manager is having an issue with the download/installation of the EPM client or Adapter. 

Hi Howard, I had installed the package manager last week . I still dont see it . In between I had restarted the machine as well multiple times. I also uninstalled and installed the Package manager multiple times. 

However no luck.

Shall I try to do the step again (uninstall and install back )and keep the machine ideal for 30 mins ? Since Lab hours are limited , I had not kept the system ideal for the 30 mins. I might have kept it for 15-20 mins though. 

Hi Howard,

I see this error in windows logs

Log Name:      Application
Source:        Application Error
Date:          9/18/2025 7:35:16 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAB01.bt.lab
Description:
Faulting application name: PMC.PackageManager.exe, version: 24.3.766.0, time stamp: 0x65410000
Faulting module name: KERNELBASE.dll, version: 10.0.17763.737, time stamp: 0x7416f3ae
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process id: 0x864
Faulting application start time: 0x01dc286ec6e60c6b
Faulting application path: C:\Program Files\Avecto\PMC PackageManager\PMC.PackageManager.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 90dc0463-03e6-48ed-b644-9194858281bb
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2025-09-18T07:35:16.822501800Z" />
    <EventRecordID>5795</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LAB01.bt.lab</Computer>
    <Security />
  </System>
  <EventData>
    <Data>PMC.PackageManager.exe</Data>
    <Data>24.3.766.0</Data>
    <Data>65410000</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.17763.737</Data>
    <Data>7416f3ae</Data>
    <Data>e0434352</Data>
    <Data>0000000000039129</Data>
    <Data>864</Data>
    <Data>01dc286ec6e60c6b</Data>
    <Data>C:\Program Files\Avecto\PMC PackageManager\PMC.PackageManager.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>90dc0463-03e6-48ed-b644-9194858281bb</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
  
  
  
  
  
  
  ****************
  Log Name:      Application
Source:        .NET Runtime
Date:          9/18/2025 7:35:16 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAB01.bt.lab
Description:
Application: PMC.PackageManager.exe
CoreCLR Version: 8.0.23.53103
.NET Version: 8.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Avecto\Configuration' is denied.
   at System.IO.FileSystem.CreateDirectory(String fullPath, Byte[] securityDescriptor)
   at System.IO.Directory.CreateDirectory(String path)
   at PMC.PackageManager.Host.Utilities.Windows.WindowsEnvironmentProvider.GetConfigDirectory() in C:\agent\_work\1\s\PMCPackageManager\PMC.Host.Utilities\Windows\WindowsEnvironmentProvider.cs:line 79
 

Any pointers?

I see that you’ve already raised a support case and they have advise you to reach out to the BTU team. Please reach out to them as it appears that the lab endpoint has a connectivity issue.