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Carlos Mendonça
Trailblazer
January 14, 2026
Solved

Beyondtrust workfoce passwords

  • January 14, 2026
  • 7 replies
  • 132 views

Hello everyone!

We are facing a possible configuration issue, we believe.

Is there any setting for using BeyondTrust Workforce Passwords in a fixed browser window? The problem is that every time we authenticate, a new browser window opens, causing us to lose visibility and usability. Has anyone else encountered this situation?

Thank you very much.

 

 

    Best answer by GloriaB

    Please open a case with BeyondTrust Support for this issue. 

    7 replies

    Pulitros144
    Pulitros144
    Veteran
    January 15, 2026

    ​@Carlos Mendonça please take a look at KB0020839, i will attach the pdf so you can see better, but that is your resolution.

    Please mark as best answer if helps.

    PS
      Carlos MendonçaAuthor
      Trailblazer
      January 20, 2026

      ​@Pulitros144 

       

      Hello Pulitros, how are you?
      Thank you very much for sharing the documentation.
      Following the instructions, the problem still persists for the user.
      The feature only works with the console administrator user.
      For other user profiles, it displays as shown in the screenshot.

       

       

      Carlos MendonçaAuthor
      Trailblazer
      February 12, 2026

      Has anyone else encountered this same problem and found a solution, please?
      I've already reinstalled and tried other browsers without success.

      GloriaB
      BeyondTrust Employee
      GloriaBAnswer
      BeyondTrust Employee
      February 13, 2026

      Please open a case with BeyondTrust Support for this issue. 

      Carlos MendonçaAuthor
      Trailblazer
      February 13, 2026

      ​@GloriaB 

       

      Hello Gloria, How are you? Thank you very much and I appreciate your guidance.

      Ticket open.

      Number CS1455744

        GloriaB
        BeyondTrust Employee
        GloriaB
        BeyondTrust Employee
        February 26, 2026

        Hi ​@Carlos Mendonça  Are you using a custom URL name?  

          Carlos MendonçaAuthor
          Trailblazer
          February 26, 2026

          Hi ​@GloriaB ,

          I managed to resolve the issue using the custom URL collected within the application.

          It's the same URL used for the SAML connector.

          Thank you very much, I appreciate your support.

           

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