Skip to main content
Jasper
Veteran
February 13, 2026
Question

PwdSafe RDP Proxy failing to connect

  • February 13, 2026
  • 2 replies
  • 115 views

I had some issue with my RDP Proxy when being initiated. It comes up with an error like below. The RDP file is being successfully downloaded but when launched, I get this. I am using a load balancer between my client and the appliance. Is there something I am missing? 

I tried to bypass my load balancer connection and just updated my local hosts file to point directly to the appliance and the RDP proxy works but if I use it with my load balancer, it fails with this.

 

 

      2 replies

      GloriaB
      BeyondTrust Employee
      GloriaB
      BeyondTrust Employee
      February 13, 2026

      You may need to add the Load Balancer name to the RDPHOSTADDRESS on each appliance, so that the name is resolved in the environments where the FQDN is required.  

      1. RDP to the U-Series Appliance and open the registry (regedit)

      2. Navigate to the path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BeyondTrust\PBPS\SessionManager\rdp_proxy

      3. Look for a value called rdphostaddress. If it is not there, Right-click and select New and choose STRING value

      4. Type in rdphostaddress and click Enter

      5. Double-click rdphostaddress and enter your load balancer name

      6. Restart the "BeyondInsight Session Monitoring" service. 

       

      If that does not work, open a case with BeyondTrust Support.

       

      JasperAuthor
      Veteran
      February 15, 2026

      thanks ​@GloriaB , I followed your suggestion but it did not work for me. I have logged a ticket for this.

      Badge Earners

      Show all badges
      Terms & ConditionsAccessibility statement