In Remote Support 26.1, some of the navigation options' names are changing. This KB article will provide the new terminology and demonstrate how to navigate the new options.
| Previous Term | New Term |
|---|---|
| Jump Item | Asset |
| External Jump Items | External Assets |
| Jump Group | Asset Group |
| Jump Policy | Asset Policy |
| Jump Item Role | Asset Role |
| Jumpoint | Gateway |
| Jump Session | Session |
| Jump Shortcut | Asset |
| Jump Zone Proxy | Proxy |
| Jump Method types | Replaced with the specific method type (such as RDP, SSH, MySQL, TCP) |
| Jump Method | Connection Type |
| Shell Jump | SSH |
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ivision: How ivision Simplifies and Scales Identity Security with BeyondTrust
Latest Available Version
Remote Support 26.1.1 - April 2026
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Hello, we recently started using BeyondTrust for our Intune-managed MacOS devices, and we have run into an issue with several of our users. They get 10-15 popups a day, saying "Remote Support Customer Client" is requesting to bypass the system private window picker and directly access your screen and audio
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