Remote Support 26.1: Simplifying Secure Service Desk Operations
BeyondTrust Remote Support 26.1 introduces key enhancements designed to streamline high-volume service desk workflows without sacrificing security. This release features improved technician usability with custom console views and real-time sound sharing, scalable endpoint automation for large environments, and more granular administrative delegation to reinforce the principle of least privilege.
Faster resolutions and smarter automation to reduce friction for high-volume IT teams
Modern service desks are expected to do more than ever before. IT teams must support a rapidly growing mix of endpoints, operating systems, and distributed work environments—all while quickly resolving issues and adhering to strict security and compliance requirements.
Simultaneously, the service desk has evolved into a critical control plane for identity and access. Technicians routinely interact with privileged accounts, sensitive systems, and remote endpoints, making efficiency and governance equally important.
Remote Support 26.1 reflects BeyondTrust’s continued focus to helping service desk teams operate faster without sacrificing control. This release introduces usability improvements, workflow enhancements, and administrative flexibility designed to simplify daily operations, while maintaining the robust security foundation organizations expect.
What’s New in Remote Support 26.1?
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A More Intuitive Technician Experience
Technicians rely on their remote support console every day. When managing large amounts of endpoints across hundreds or thousands of users, every second matters. A single redundant step, multiplied across an enterprise, leads to significant delays in maintenance and support, and even potential downtime. As part of our commitment to creating a better experience, Remote Support 26.1 introduces usability improvements specifically designed for high-volume environments.
Custom Console Views: Technicians can now tailor their interface by choosing visible columns and applying filters to find specific systems faster.
“Fit to Console Window” Scaling: High-resolution endpoint support now includes a new “fit to console window” option, allowing remote desktops to scale automatically to the technician’s display. This eliminates unnecessary scrollbars and improves visibility during sessions.
Why this matters:
Service desk teams often juggle hundreds or thousands of devices. A cleaner, more tailored interface helps technicians spend less time locating endpoints and more time resolving issues.
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Endpoint Automation at Scale As organizations change quickly in size and number of devices, manual endpoint management becomes unsustainable.
Remote Support 26.1 introduces the ability to bulk import endpoint lists for Endpoint Automation workflows. Administrators can now upload large lists of Jump Client names and perform mass searches or trigger automation actions instantly across those systems.
Why this matters:
Simplifying automation workflows enable service desk teams to manage large environments with fewer manual touchpoints. This allows administrators to focus on proactive maintenance and faster incident resolution rather than manual imports.
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Improved Troubleshooting with Remote Sound Sharing
Certain technical issues—such as conferencing problems, audio device failures, or multimedia errors—cannot be diagnosed through visual inspection alone. In Remote Support 26.1, we are bringing Remote Support Sound Sharing to all customers. When enabled via session policies, technicians can hear system audio directly from the endpoint in real-time.
Why this matters:
Audio visibility provides important context during troubleshooting and improves the collaborative experience between technicians and end users when diagnosing device issues.
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An Executive Perspective on Project Glasswing and the Future of AI-Powered Cyber Defense
Today, BeyondTrust joins Anthropic’s Project Glasswing as part of the program’s expansion to organizations that build or maintain critical software for the world. With this inclusion, BeyondTrust gains access to Claude Mythos Preview, the frontier model that has already helped Glasswing partners surface more than 10,000 high and critical severity software vulnerabilities.
Why BeyondTrust
Project Glasswing is designed for organizations whose software plays a foundational role in the operation of critical systems and whose compromise could have significant downstream consequences across industries, economies, and public services.
We believe participation in Project Glasswing aligns directly with BeyondTrust's mission to secure privilege across human, machine, and AI identities. As the identity attack surface expands, protecting the software that governs access to critical systems becomes increasingly important.
Trusted by 20,000 customers in 120 countries worldwide, including 75 of the Fortune 100, BeyondTrust’s privilege-centric identity security platform helps secure access to the systems, applications, and infrastructure organizations rely on every day.
When a bank moves money, when a hospital pulls a patient record, when a government agency issues credentials, when a manufacturer ships product from an OT environment, there is a very good chance that the privilege controls keeping that workflow safe were built by us. That is a privilege, and it is a responsibility.
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Customer Case Study
ivision: How ivision Simplifies and Scales Identity Security with BeyondTrust
Latest Available Version
Remote Support 26.1.1 - April 2026
Beekeepers Hot Topics
Error connecting to the Remote Support Client after reinstalling the OS and the client.
Hello!
We have a recurring issue. There are end-user endpoint devices with the RS client installed. After reinstalling the OS and reinstalling the client, the client no longer connects. Could this be related to an issue with the installed client? We have already performed network tests and everything appears to be working correctly at that level. There are no visible errors; the client simply does not connect.
Thanks in advance
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BeyondTrust with Windows Multi App Kiosk on Intune
Does anyone know how to get BeyondTrust Jump Client or Customer Client working with interactivity on Intune Multi-App Kiosk machines? We have our Jump Client installed but there’s no interactivity in Kiosk mode. And Customer Client simply gets blocked. Part of the issue with whitelisting apps with AssignedAccess seems to be the multiple EXEs to whitelist and not allowing dynamic paths. E.g. I think bomgar-scc.exe needs to be whitelisted but it lives in C:\Program Files\BeyondTrust\bomgar-scc\*\ bomgar-scc.exe
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Upcoming and In Case You Missed It Webinars
Road Maps:
Remote Support Road Map - June 2026
Remote Support Road Map – July 13, 2026
Blog: Joining Project Glasswing: Securing the Privilege Backbone of the AI Era
Tech Talk Tuesday: AI-assisted work-flow with Pathfinder AI and Pathfinder MCP – July 2, 2026
Podcast: The Adventures of Alice & Bob: Cyber Security and the Art of story Telling
Webinars:
The Ghost in the Machine (Securing Non-Human Identities) – July 9, 2026
DevSecOps in the Real World – July 9, 2026
The Okta Policy Playbook: Building Stronger Identity Controls – July 22, 2026
The Vendor Access Problem in K12: Practical Steps to Protect Student Data and District Operations – July 28, 2026
