Monthly Buzz - September - Remote Support

BeyondTrust Remote Support 25.2: Scaling Secure Access and Proactive IT at the Service Desk

What’s New in Remote Support 25.2?

Remote Support 25.2 is here, representing the next step in our mission to secure and simplify remote access at scale. Our latest installment of security-forward enhancements brings more security features, capabilities, and integrations to empower service desks to proactively repair and protect endpoints across complex environments. From streamlined credential management to enhanced monitoring and compliance readiness, 25.2 is designed to help IT teams stay ahead of threats while improving efficiency.

7 Enhancements That Help You Scale Secure Remote Support for IT Service Desks

1. Extend the Reach of Your Script Automations with Orchestration API

Our new orchestration API to Endpoint Automation makes it easier than ever to trigger automation tasks from external systems. With permissions tied to assigned Jump Groups and tasks, users can quickly and effectively see access boundaries. You can even assign various roles like user and administrator to eliminate over-privileged users in Endpoint Automation.

2. Simplify Administration with BeyondTrust-hosted SMTP

We've removed the administrative challenges of configuring and maintaining your own SMTP server for email notifications and workflows. BeyondTrust now hosts an SMTP server for you, simplifying setup and ensuring a smoother user journey so your team can focus on more critical tasks.

3. Reduce Clutter and Eliminate Duplicates with Duplicate Jump Client Reporting
Remote Support now allows admins to have a single view of all duplicate Jump Clients in one report, with the option to delete unnecessary duplicates in just a few clicks. The result is a cleaner, less cluttered view that simplifies daily operations, making it easier to identify which clients are in use and which may need to be cleaned up.

Read on here to view the top new features in 25.2. Or click here to view the full product release notes in more technical detail.

Automatic Updates

Based on thoughtful feedback, we’ve decided to change the default setting for general automatic updates to off. This gives you more flexibility and control over how updates are applied, something we know is essential to your team’s operations.

If you’re already on version 25.2.1, we’ll roll out a small patch to reflect this updated default. You can still enable automatic updates at your discretion based on what works best for your environment.

As we continue to strengthen the security and resilience of our products, we’re also working to make future updates, even automatic ones, more predictable and aligned with your organization’s needs. Our aim is to provide you with visibility and lead time so you can adopt enhancements in a way that supports uptime, control, and operational goals.

Note: This does not impact FedRAMP versions.

Customer Case Study

Large State Entity: Large State Entity Adopts Identity Security Insights to Reveal Data Across Domains and Reduce Risk

Latest Available Version:

Remote Support 25.2.1 - September 2025

Beekeepers Hot Topics

Jump Client Installer Best Practices

“I’m in the process of re-doing some Jump Client installers (previously team configured it all) and I’ve got some questions burning a hole in my brain.

What are the primary benefits / drawbacks of using a Windows MSI vs EXE installer for persistent connections? In my testing, I’ve had far more install success with EXE’s than MSI’s in Configuration Manager deployments.
Are the Jump Client installers tied to the user that created it in any way? We seem to run into weird issues with clients failing to install when the user that created it has left the organization. As a result, a BT support rep suggested creating the Jump Clients as the local admin.…”

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