Remote Support Customer Client pop up on macOS 15 Sequoia

macOS Sequoia is not formally certified with BeyondTrust’s Secure Remote Access products at this time, and the prompting you see is expected.

If you and your organization are members of Apple’s AppleSeed for IT program, I would recommend reviewing documentation provided there regarding these alerts. As that information is considered confidential, I can not go into details on this forum. Additionally, if you’re a member of the MacAdmins Slack community, there are channels related to AppleSeed available under Apple’s NDA that may also be relevant.

I also just wanted to add here from our release notes: https://www.beyondtrust.com/docs/release-notes/remote-support/compatibility/mac-os-sequoia-compatibility-statement.htm?utm_source=feedotter&utm_medium=email&utm_campaign=FO-09-25-2024&utm_content=httpswwwbeyondtrustcomdocsreleasenotesremotesupportcompatibilitymacossequoiacompatibilitystatementhtm 

It is expected that SRA 24.3 will offer full support.

Any idea when SRA 24.3 will be released as Sequoia has been out over a month now.  We had to block Mac updates specifically because of this software incompatibility. 

I would also like to know when SRA 24.3 will be available. This has gone on long enough; there should be a fix for this by now. I manage many MacBooks through Intune, and this is the only application with which we are having a problem. 

I’ve been told SRA 24.3 is expected to be released Nov. 7th with full support for macOS Sequoia.

I hope that is the case! Thank you.

Thursday, 11/7/2024 has arrived and no updates so far  😩

We are also waiting for the release, since just SRA is holding us back from updating our fleet 😒

Hello! Apologies for this, but the SRA 24.3.x version was delayed at the last minute. At this time, we are expecting the release to be sometime next week.

We thank you for your patience here. We are all looking forward to SRA 24.3.x and all it’s new features and changes!