Monthly Buzz - August - Active Directory Bridge

How to Collect a Support Package for AD Bridge

There are multiple ways to collect a Support Package for the Active Directory Bridge (AD Bridge) support team. Listed below are the most common ones, and their respective uses

Prerequisite

The commands in this KB require root or sudo permissions

Before running the command, ensure tcpdump and Perl are installed on the host.

If Perl is not installed an error message will be displayed similar to the one below:

/usr/bin/perl: bad interpreter: No such file or directory

This can be tested by checking for the Perl version using the following command:

perl -v

If Perl is installed, this command will display the version information. If it's not installed, Perl will need to be installed in order to execute the support pack script.

Support Package methods

Method 1

/opt/pbis/libexec/pbis-support.pl

This is used to gather a standard support package with the necessary data to assist with troubleshooting.

Method 2

/opt/pbis/libexec/pbis-support.pl -dj -c --captureiface eth0

If necessary, change eth0 to match the primary network interface, for example "ens192". This will place AD Bridge into debug mode and ask to do a domain join line by line.

When run, the command will prompt for the following:

Type "join" (no quotes) then hit enter
Enter the desired options, for example --ignore hostname --ou "/linux/computers"

Hit enter
Enter the domain then the username
Enter the password for the username specified

Click here to continue reading the other methods.

Latest Available Version:

AD Bridge 24.2.3 – July 2025

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