We have followed this BT KB Article - KB0016985 : How to confirm AD connectivity - Prerequisites required by Password Safe for Active Directory connections on to solve the issues of AD Connectivity.
2024-11-08 16:06:26.354 +00:00 0Debug] () Starting BTTestADGroupResolutionTool 1.2.1.0
2024-11-08 16:07:42.855 +00:00 0Debug] () Starting BTTestADGroupResolutionTool 1.2.1.0
2024-11-08 16:08:31.147 +00:00 +Information] () Attempting connectionless LDAP query
2024-11-08 16:08:33.711 +00:00 1Information] () Successfully got a response? True
2024-11-08 16:08:33.712 +00:00 7Debug] () LDAP ping took 00:00:02.5639690
2024-11-08 16:08:33.712 +00:00 3Information] () About to do lookup for the entered user
2024-11-08 16:08:33.713 +00:00 :Debug] () GetPrincipalForDomain-> usessl:True, domainname:UGX1ADDC01N01,adusername:srv_bt_BindAcc
2024-11-08 16:08:33.713 +00:00 0Debug] () GetPrincipalForDomain-> using the ADCred setup for the domain UGX1ADDC01N01
2024-11-08 16:08:33.715 +00:00 6Information] () Attempting Secure Sockets Layer session with an LDAP server: 'LDAP://UGX1ADDC01N01:636'
2024-11-08 16:08:33.715 +00:00 Information] () Attempting Secure Sockets Layer session with an LDAP server: 'srv_bt_BindAcc@UGX1ADDC01N01'
2024-11-08 16:08:33.989 +00:00 0Warning] () Failed to get principal for domain UGX1ADDC01N01 using SSL, trying fallback.
2024-11-08 16:08:33.990 +00:00 1Debug] () GetPrincipalForDomain-> usessl:False, domainname:UGX1ADDC01N01,adusername:srv_bt_BindAcc
2024-11-08 16:08:33.990 +00:00 -Debug] () GetPrincipalForDomain-> using the ADCred setup for the domain UGX1ADDC01N01
2024-11-08 16:08:34.191 +00:00 2Warning] () Failed to get principal for domain UGX1ADDC01N01. throwing error
Getting this error.
Also we tried to reach out to Microsoft team and they have checked all the pre requisites and permissions of the Bind Account and executed ldap.exe with bind account and checked the firewall rules and the certificates. Everything is fine from there end.
Can anybody help on this to resolve the issue
