Skip to main content
Mohan Upadhaya
Apprentice
July 11, 2025
Solved

PRA Blank Screen

  • July 11, 2025
  • 3 replies
  • 1087 views

Hi All, 

I am seriosly Stumped here and not sure if anyone has been througth this experience. 

 

we have PS and PRA integrated. when I jump into a Server, I get the session started successfully but nothing displays on screen that looks like windows. All I get is a blank white screen, with the session running in the backgrround. 

I tested this on two different machines plus a cloud PC. we use Beyond Trust CLoud products. I have looked through FW and any other point where the traiffc could be blocked, but I dont see issues with the network . nothin seems obvious but I get a blank screen for any VM I conenct to . 

      Best answer by Prudhvi Keertipati

      ​@Mohan Upadhaya 

      Check the screen sharing rule on the session policy. It should be “View Only” or “View and Control”

      3 replies

      Prudhvi Keertipati
      Prudhvi KeertipatiAnswer
      Guru
      July 11, 2025

      ​@Mohan Upadhaya 

      Check the screen sharing rule on the session policy. It should be “View Only” or “View and Control”

      Prudhvi K
        Mohan UpadhayaAuthor
        Apprentice
        July 16, 2025

        I found the setting you talk of in my Session Policies, where the global was applied that had the  Screen Sharing deny. I changed it to View and Control and now looks like this is showing me the actually RDPd session. I am so thank ful if this is truely a secure way to get this fixed. Kudos. 

         

        Thank you so much😀

        Mohan UpadhayaAuthor
        Apprentice
        July 16, 2025

        I have confirmed this shared screen was lacking in my process. now it is back on and I can remote into boxes using both webconsole and desktop console. Thank you. 

        Badge Earners

        Show all badges
        Terms & ConditionsAccessibility statement