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BeyondTrust Remote Support 25.1: Hardened for Trust, Tuned for Performance

 

In Remote Support 25.1, BeyondTrust is reinforcing its core commitment to security, stability, reliability, and customer confidence. This release focuses on strengthening our foundation—delivering a smoother experience with enhanced stability and robust security updates.

 

Our top priority is to provide customers with the most secure and dependable remote access solution possible. To ensure maximum reliability, we prioritized a comprehensive security patch rollup, focused quality assurance (QA) efforts that include a full regression testing cycle, and key stability enhancements. Our goal: to empower your support teams to work with confidence, knowing they’re backed by the most secure and dependable remote access solution. These new features are designed to provide a smoother, more resilient experience, helping you operate with confidence and peace of mind.

 

We strongly recommend this update for all customers. Cloud customers will receive the update automatically. For on-prem deployments, the upgrade is available with just one click.

 

Read the full blog post here.

 

Latest Available Version:

 

Remote Support 25.1.1 -  April 2025

 

Beekeepers Hot Topics

 

New jump clients not appearing in representative console

“We are having an issue where newly installed jump clients are not appearing in the representative console.  I filed a support request two days ago but have had no response.  I enabled debug logging on the client but there isn’t anything there that seems wrong..”

 

Click here for the most popular articles In our Beekeepers Community

 

Upcoming and In Case You Missed It Webinars:

 

Road Maps

Upcoming RS Road Map Monday, July 14th, 2025

May 12th 2025 Product Road Map

 

User Groups:

Remote Support User Group Recording

 

 

Announcements

 

Earn $25 by reviewing BeyondTrust!

Your feedback not only helps us but also assists other businesses in making informed decisions. As a token of appreciation, we are offering $25 for each published review through G2 using the link below. Leave a review on G2 and earn $25!

 

Live! The New BeyondTrust University Homepage

Explore the refreshed design—simpler, smarter, and built with your feedback. Key enhancements include:

  • A cleaner, simplified layout

  • Higher product visibility

  • Enhanced navigation

 

Thank you for being part of our learning community and come discover the new homepage at BeyondTrust University!

 

**Please be aware that an Okta ID is needed to log into BeyondTrust University. If you do not have an Okta ID, contact your company's administrator.

 

 

Who To Contact

Need to reach someone from the team or have questions?

Find your main points of contact below.


Support:

Customer Support Portal

Technical Support – Best Practice

Support Guide

Phone

 

Customer Success Management: 

Email: customer.success@beyondtrust.com

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