Monthly Buzz - July - Privileged Remote Access

Best Practices for Remote Support and Privileged Remote Access

Here are a few best practices for delivering secure and efficient remote support. Following these guidelines can help improve performance, reduce risk, and maintain compliance.

Review the supported version lifecycle at least once a year and keep up to date. Having older software, more than two years behind, may make it more complex to get to the latest version. In some cases, a new appliance will need to be created. Refer to How to upgrade or update version 20.1.x and lower.
If self-hosted, stay up-to-date with current releases and activate the Apply Critical Updates Automatically option found in the /appliance interface. For instructions, refer to Automatic critical update options in /appliance.
Consider using an external authentication security providers (for example, SAML) over local accounts, and be sure to delete accounts not in use. For more information, refer to PRA Security providers or RS Security providers.
Consider using outbound events to trigger notifications for session events. For information, refer to RS outbound event guide or PRA outbound events.
Integrate with a SIEM using one of our various middleware for Session Data and periodically review for suspicious activity. Refer to integration guides list.
Configure syslog to send all configuration changes and authentication events to your SIEM.
Practice least privilege for setting up user roles and capabilities, and for endpoint access.
Periodically, review all Security Settings and leverage the Session Policy simulator to validate that policies are being applied as intended.
Periodically, review all active accounts on your appliance(s), especially those with admin privileges. Deactivate those not in use and rotate passwords at recurring intervals where possible.
Enable network restrictions where possible. Refer to How to restrict access to /login, Desktop and Mobile Rep or Access Console and Web Console.

Latest Available Version:

Privileged Remote Access 25.1.2 - June 2025

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