General

Hi All,  For running detailed discovery scan, we need to open multiple ports between Password Safe Appliances/Resource Brokers and Target Systems. I wanted to understand whether those ports communication would be unidirectional or bi-directional?  RegardsMahendra

The following articles were published last week. New Knowledge Base Articles: KB0021706 - Enable password test agent box not staying checked when enabled KB0021901 - Error when launching a remoteapp session "The system cannot find the file specified" KB0021929 - How to configure Managed Account DSS key rotation

Hello Community, In a Password Safe active passive configuration scenario what factors determine the maximum number of concurrent RDP and SSH sessions? Are these influenced by hardware resources, system configurations or software restrictions? Best,Gavin

Hello Community,  Besides the usual server hardening best practices. Is there any advanced steps that should be taken to secure the Secret Cache Windows Servers? I’m looking forward to hearing everyone’s thoughts.  Best, Edward

Hi Team,We have Password Safe and PRA Integrated. We have some users who use both Password Safe and PRA to launch remote sessions.SRA Access Policy must have the View Password option enabled, so the users can retrieve the credential in PRA console. Because of this requirement in SRA access policy, users are able to view managed account passwords in Password Safe.How can we restrict users to NOT View Passwords in Password Safe and should be able to retrieve the credential in PRA Jump Session? Thanks,

The following articles were published last week. New Knowledge Base Articles: KB0021634 - What different ways can Service Now ticket system be integrated with BeyondInsight Password Safe? KB0021686 - Functional Account test fails. Error details openid-configuration: Service Unavailable KB0021896 - How to add sync Active Directory and asset descriptions to managed syst

Hi Guys,For remote applications through RDS (for example firewall session ),What is the best practice /method to use uploading files from user PC ? Further If the user need to copy downloaded files from web application (through RDS) to the user device, what is the best method ? 

In the active active configuration where we have management and worker nodes, how the PAM Worker node will recognize which network interface the communication will use ? thanks

Hello Team,Just wanted to know how to earn the certification and Badge of BCIE or passwordsafe admin certification through BT university? FYI, We have purchased the training modules and I would like to get certified in the above mentioned.Thanks,CS

We are planning to onboard all Cisco Catalyst switches and routers into PAM and manage the associated local accounts.Previously, I only onboarded Windows servers, so onboarding Cisco devices is new for me, and I’m unsure where to start.Do I need to create a functional account on all devices to perform detailed discovery? and what is after that? Any insights or recommendations would be greatly appreciated.Thank you.  

The following articles were published last week. New Knowledge Base Articles: KB0021913 - Resource Broker installation error: Install validation failed. Error details: Failed to validate resource broker limit. Status code Unauthorized. KB0021925 - RDP to Managed System Login failed. pbsm.log error: NTSTATUS: STATUS_NO_LOGON_SERVERS [0xC000005E] KB0021940 - Azure Dire

Hello all! I am trying to configure a use case which is to connect with SSH and RDP to the same Windows system through Password Safe. I have gone and tried testing this but it seems to be that Password Safe only supports 1 protocol and not 2 at the same time as even configuring duplicates in Password Safe makes it stick with whichever came first.Is this possible?

Looks like BeyondTrust Docs is migrated to a new document hosting solution and it is missing some of the documentation when compare to earlier documentation.  For example: Database Scan Account Creation, scan and functional account required permissions for Linux/Unix assets 

Customer recently updated Windows 11 version from 23h2 to 24h2. After the update, single user is facing an RDP graphics issue. As per the KB article for cloud password safe  https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021625, we have to make gfx registry changes.but for other users its working fine. As it's a global setting for all users, if we make the changes, does it disturb the RDP launch for the other user??

We implemented Password Safe for our dedicated domain admin accounts in May/2024. At the time, we experienced some frequent lockout issues with these accounts, but nothing that couldn’t be explained or resolved by simple process changes for users (i.e. forgetting to sign out of systems before the password release expires). In Sept/2024, we saw an uptick in lockout frequency with these accounts that couldn’t be explained. Most of the lockout events occurred on the Windows machines users were in possession of rather than from accessing a remote VM like we saw in the past, (aside from some of our support staff who encountered lockouts from end user machines they had previously worked with and used their credentials to establish a remote support session via Teamviewer). Lockouts occur multiple times a day regardless of a reboot on the problem device. No processes are found running with dedicated admin account on the machine, yet ongoing lockout events on the account continue to r

We have several issues, and resolving them would be very easy if we can get information from the users session request, specifically duration. we have turned off ESA and log off on disconnect due to business use requirements so if a user does not sign out of an RDO session properly the privileged account will become locked after password safe does a post release password reset. in the most recent case the user is getting locked out and we find this through a daily lockout report from our SEIM. the user is notified and claps back that she has not been on the machine in days. in researching we see she accessed this sever and failed to logout properly 7 days earlier. we assume the user requested this session for 7 days, however the user does not remember. we would like to address this but with no solid evidence we cannot do that. any suggestions?

How to Control Concurrent logins to Beyondtrust Passwordsafe? Example: If a user is trying to login using his laptop to bt passwordsafe console and if goes and logs in to another machine that should logout the other session and making this active session. Can we do this in BT passwordsafe?

  Password safe physical appliane comes with 4 network cards. It is possible to have more than one network card in virtual appliance? Can we have more IP adressess for one network card in virtual appliance? If yes, where can I found the documentation? Thanks.

Hi Team,I’m looking for a best practices and BeyondTrust recommendations for break-glass scenarios in the Password Safe Cloud? Please share your suggestions/advice?-Prudhvi

Hi Guys, How can we achieve below use case ?"There are four members in the firewall team have their own manage accounts(Non-AD Accounts). Customer want to create one user group to grouping these members. When one member login to the PAM ,he should be able to view hist credential/manage account only." 

The following articles were published last week. New Knowledge Base Articles: KB0021872 - Secrets Cache pspca logs error "A timeout occurred" KB0021909 - What AD permissions should a bind account or directory credential have? KB0021912 - Unable to SSH to Cisco switches version ISO 17.12 or higher within Password Safe . Error: SSH client: No Matching MAC algorithm foun

Hi,We have 2 U-Series Virtual Appliances in Active/Active mode with an external SQL Server database.Our cybersecurity team needs to have a clone of our BeyondTrust setup. Is it possible to clone and have a working setup while also running the actual setup?What will be the major challenges/obstacles to overcome?Would highly appreciate any help/guidance.Thanks

The following articles were published last week. New Knowledge Base Articles: KB0021262 - Report in CVF format has offset columns - Columns are misaligned for records KB0021741 - Can Password Safe rotate Google Workspace Managed Accounts? KB0021829 - How to integrate Google Cloud Platform (GCP) and onboard accounts into Password Safe version 24.3

On user interface there are many fields which allows users to enter clear text info. We have seen users adding passwords, secrets, credentials entering these fields which also get stored as clear text in DB. We want to stop / prevent users submitting such info from UI. 1) How do we configure / control this? 2) How do we change label of such fields to warn users not to enter such info 3) How do we add a custom banner to warn / alert users not to enter sensitive info anywhere in WPM / Secret Safe / Password Safe? We were able to add similar banner in ERPM PI. We need such customization for Password Safe / WPM and Secret Safe.

We are moving from ERPM PI to Workforce Password Manager (24.2.1.104). To have easy adoption of WPM, its important for us to provide some migration utility from PI to WPM during initial setup. It will be really bad for us to go back to end users telling we are moving to new product and now you migrate your own accounts to new product after using ERPM PI for years. What are the various options (partial or full migration). We need this to plan adoption strategies.