General

Hi Team,We are on a version 24.2.0, When I try to launch the ps_automate session from the cmd line, I’m getting the below prompt about msedgedriver but actual MS Edge Browser is not launched, but if you look into the log file, it shows that session has been started.ps_automate.exe ini="D:\Enhanced Session Utility\PS Automate\BIWebApp.ini" TargetURL="https://xxxxx.ps.beyondtrustcloud.com/WebConsole/index.html#!/dashboard" BrowserName="msedge" username=xxx password=xxxPlease check the below reply for detailed log. 

How to launch browser - without being in INCOGNITO or inprivate via ps automate ?

The following articles were published last week. New Knowledge Base Articles: KB0021664 - Login and Login Alert Cumulative mail templates are not sending any notifications KB0022091 - Unable to view active and completed sessions. Error - An error occurred while trying to fetch the session details KB0022111 - BeyondTrust Connector services failing consistently. Error - The BeyondTrust Connector Services Agent service terminated unexpectedly KB0022124 - Managed Account onboarding Smart Rule using regex fails to onboard account KB0022128 - Password Safe error - Group not provisioned KB0022129 - Wildcards * in reports asset field return no results "No records were found matching your criteria. Please modify your parameters and try again" KB0022134 - Active Directory password changes are failing when connection times exceed 30 seconds "The process has reached timeout limit" KB0022144 - Manage

Hi Team, I have a requirement to create a custom platform where with the below steps..1.Open putty enter hostname name 2.Enter username3.Accept Banner4.Enter Password As per the current Custom Platform we can only have 2 Groups in Steps1.After Login2.Error Handling And as per my understanding my requirement needs a before login Group. Let me know if anyone of you have got same case and by any chance you got it working or what could be the alternate ways.

Hello All,How do you handle use cases where admins need to manually enter the managed account password multiple times in a day. These can be Workstation admins helping end-users directly on end-user workstations and manual entry of passwords is required . As the password rotates very frequently and is complex to remember or type in what is your approach .We have a password manager that they can use on phone , so that they don’t need to carry their laptop or login to PS on end-user machine. We are exploring using Yubikeys or other device which can store partial password and admins can memorize a few characters. Yubikeys don’t allow to restrict storage based on number of characters  though,. 

Getting an error while testing the ps Automate INI file. When i try to open through Powershell/CMD prompt, getting the issue.It is coming for default BT given INI file also.   

Hi All , Thanks in advance for your input .i am trying to launch powershell_ise.exe as admin in managed application session but when i send subsequent command it doesn’t work, same task sequence works when powershell_ise.exe launch as normal window.following is my script block --------------------------[General]EnableLogging=4LogMethod=2LogPath="D:\Log";RunApp="powershell -Command "Start-Process PowerShell_ISE -Verb RunAs "RunApp="C:\Windows\system32\WindowsPowerShell\v1.0\powershell_ISE.exe";AppWindowTitle="Administrator: Windows PowerShell ISE"[TaskSequence1]SequenceDelay=40000Sendkeys=^i  Any suggestion? Regards,Maulik

Hello, We have one environment of BeyondTrust Insight with scanned accounts and managed accounts. We are planning to setup backup environment at different location with different domain. We wanted to export the accounts from environment 1 to this new one. Is there any way by which we can export those and re-import in other environment. Thanks,Prasad

Hi,I am currently developing a Custom Plugin for Oracle (versions 10 and 11). However, I have not been able to find examples of Custom Plugins specifically for databases that could serve as a reference.Could you provide me with an example or relevant documentation to help me build a solid foundation for development? I appreciate your support in advance.Best regards.

The following articles were published last week. New Knowledge Base Articles: KB0021816 - Password Safe Managed System cloud platform deprecation - Office 365 and Azure KB0022017 - Failed to established mirror for database: RetinaCSDatabase SQL Server returned: 'The server network address "TCP://:5022 KB0022057 - OAuth error when connecting to MMC policy editor - Failed to connect. Please check server details KB0022058 - Propagation action events missing from service accounts even though propagation actions are successful. Error: Bad Gateway 502 errors KB0022073 - Pathfinder and Password Safe Cloud 24.3.1 - SAML user is removed from the local group in PS Cloud KB0022086 - Discovery Smart Rule that includes a directory query shows no assets KB0022087 - Improved Quick Launch re-use workflow KB0022089 - After Password Safe upgrade getting unauthorized error for Vaulting request

We have PRA and Password Safe integrated.When launching Web Jump for a host esxxx, credentials are not being pulled from the Password Safe. but for the same host esxxx, when launching SSH Jump, credentials are able to pull from Password Safe.Is there any additional settings has to enabled for Web Jump to pull credentials from Password Safe?  Credentials added to PRA Vault is working but not from Password Safe.

Hello Community,I have a platform that is a Radware load balancer. I would like to know if anyone has a custom SSH platform for this device that they could share with me.I would greatly appreciate your support.Thanks in advance!

Hello team,I have web applications configured in password-safe. When the end user takes a session, it injects credentials. I want to temporarily block mouse and keypad control over applications during credential injection. Once user log-in completes, it should enable the end user to perform further activity.Any suggestions to achieve this use case will be appreciated. Thank you.

Hello All,I am looking for some information about discovery scan configuration.How do we setup scan agent and how its shown in list as to select for scanning? Thanks,Prasad

Hi,Is there a way to include a body tag which is not available in the description of that template but is available for other template. For Release Request Access Policy mail template, we want to include the Reason in the email. But available body tags does not have “ :RequestReason:”In other mail template it is available. The form captures it that means it is being recorded somewhere. Is there any way to include the reason in “Release Request Access Policy” mail template

Hello Everyone,I was looking for reference to enable domain login for BeyondInsight. (like screen below). We have directory credentials account working fine. I tried by creating new domain in domain management but still I could only see UserName and Password field on login screen. I am looking for that third field “Log in to” with domain name in that as option.  

I need a PowerShell script which will set the password on managed system once the managed account password is rotated by functional account as per password policy in PasswordSafe. I think it’s possible through propagation features but don’t know how to do. Can anyone please help me on this? 

The following articles were published last week. New Knowledge Base Articles: KB0021672 - Analytics & Reporting process daily failed - File system error: A string store or binary store with a compatibility level of '1050' is at the maximum file size of 4 gigabytes. KB0022048 - After editing a Built-in custom platform, the configurations were reset KB0022074 - How to assign permissions and features for login users to test and change password on managed accounts KB0022078 - Unable to assign Password Safe roles to smart groups - Blank error received KB0022082 - Setting HA error - Test heartbeat communication failed. The remote name could not be resolved KB0022100 - Does the Password Safe RDP Artifact Hotfix 24.3.0.1263 or cloud maintenance conflict with Microsoft's fix KB5051987 KB0022102 - What KEX Cipher, Host Key Algorithm, Encryption Cipher, and MAC Cipher IDs does the Discovery Scanner use?

How to get the complete list of supported platforms for beyondtrust passwordsafe? what we see is in few versions the platforms that were listed are removed in the newer ones does that mean its not supported? Also If we have to get the complete list how do we get which is supported and which are not supported.

hi,When I installed EPMfW, I installed the BeyondInsight certificate together.The installed certificate has a validity of 10 years. After 10 years, do I have to install the new certificate directly on each PC? Is there any other way to manage it?

First off thanks for adding a Knowledge Center to Password Safe, really great.BUT why does this have to be a “lose” button that can be placed anywhere on the screen.Default, right on top of your counts. Exactly the same was done prior in PM Cloud, WHY. This could easily be a static button in the menu on the left, plenty of room for both PS Cloud and PM Cloud.

Hello Guys, In Password Safe cloud the retention policy for session recordings is 1 year, is there any method we can extend this in the cloud, or can we get it saved to an on-prem server or NAS? Thanks Gavin 

The following articles were published last week. New Knowledge Base Articles: KB0022023 - Error "HTTP status code: undefined" when trying to log in to Password Safe Cloud KB0022032 - How many FIDO2 Authenticators can be registered in Password Safe? KB0022059 - Secret Cache server error: Couldn't connect to server. Failed to create HTTPS rest server KB0022062 - RDP proxied session through Password Safe is missing bgInfo KB0022064 - Receiving error when attempting to delete account in User Management - Error generating access token in web console log file KB0022076 - How to setup high availability active passive pair

Hi All, I have a question regarding my exam eligibility for BCIE - Password Safe Certification.In BCIE - Password Safe Learning Path inside BeyondTrust University platform, there is a module called ‘Password Safe Deployment Exam’. I already took the exam and pass it on November 07th, 2024. Today (February 27th, 2025), I want to review the exam questions but because of the bug which I cannot view all the exam questions then I try to retake the exam. After I retake, I found out I failed the exam and I cannot retake the exam again. But if I see the status of the module, it still said “Course Completed”.  My question is:am I still eligible to take Lab Assesstment Exam?I already took the Password Administration Exam before and pass it. So I only need to pass the Lab Assesstmen Exam. From my view, I can still complete the last module if you see the capture below but I have concern since I failed the newest retake in Password Safe Deployment Exam module.I am waiting for all of your responses.