General

We implemented Password Safe for our dedicated domain admin accounts in May/2024. At the time, we experienced some frequent lockout issues with these accounts, but nothing that couldn’t be explained or resolved by simple process changes for users (i.e. forgetting to sign out of systems before the password release expires). In Sept/2024, we saw an uptick in lockout frequency with these accounts that couldn’t be explained. Most of the lockout events occurred on the Windows machines users were in possession of rather than from accessing a remote VM like we saw in the past, (aside from some of our support staff who encountered lockouts from end user machines they had previously worked with and used their credentials to establish a remote support session via Teamviewer). Lockouts occur multiple times a day regardless of a reboot on the problem device. No processes are found running with dedicated admin account on the machine, yet ongoing lockout events on the account continue to r

We have several issues, and resolving them would be very easy if we can get information from the users session request, specifically duration. we have turned off ESA and log off on disconnect due to business use requirements so if a user does not sign out of an RDO session properly the privileged account will become locked after password safe does a post release password reset. in the most recent case the user is getting locked out and we find this through a daily lockout report from our SEIM. the user is notified and claps back that she has not been on the machine in days. in researching we see she accessed this sever and failed to logout properly 7 days earlier. we assume the user requested this session for 7 days, however the user does not remember. we would like to address this but with no solid evidence we cannot do that. any suggestions?

How to Control Concurrent logins to Beyondtrust Passwordsafe? Example: If a user is trying to login using his laptop to bt passwordsafe console and if goes and logs in to another machine that should logout the other session and making this active session. Can we do this in BT passwordsafe?

  Password safe physical appliane comes with 4 network cards. It is possible to have more than one network card in virtual appliance? Can we have more IP adressess for one network card in virtual appliance? If yes, where can I found the documentation? Thanks.

Hi Team,I’m looking for a best practices and BeyondTrust recommendations for break-glass scenarios in the Password Safe Cloud? Please share your suggestions/advice?-Prudhvi

Hi Guys, How can we achieve below use case ?"There are four members in the firewall team have their own manage accounts(Non-AD Accounts). Customer want to create one user group to grouping these members. When one member login to the PAM ,he should be able to view hist credential/manage account only." 

The following articles were published last week. New Knowledge Base Articles: KB0021872 - Secrets Cache pspca logs error "A timeout occurred" KB0021909 - What AD permissions should a bind account or directory credential have? KB0021912 - Unable to SSH to Cisco switches version ISO 17.12 or higher within Password Safe . Error: SSH client: No Matching MAC algorithm foun

Hi,We have 2 U-Series Virtual Appliances in Active/Active mode with an external SQL Server database.Our cybersecurity team needs to have a clone of our BeyondTrust setup. Is it possible to clone and have a working setup while also running the actual setup?What will be the major challenges/obstacles to overcome?Would highly appreciate any help/guidance.Thanks

The following articles were published last week. New Knowledge Base Articles: KB0021262 - Report in CVF format has offset columns - Columns are misaligned for records KB0021741 - Can Password Safe rotate Google Workspace Managed Accounts? KB0021829 - How to integrate Google Cloud Platform (GCP) and onboard accounts into Password Safe version 24.3

On user interface there are many fields which allows users to enter clear text info. We have seen users adding passwords, secrets, credentials entering these fields which also get stored as clear text in DB. We want to stop / prevent users submitting such info from UI. 1) How do we configure / control this? 2) How do we change label of such fields to warn users not to enter such info 3) How do we add a custom banner to warn / alert users not to enter sensitive info anywhere in WPM / Secret Safe / Password Safe? We were able to add similar banner in ERPM PI. We need such customization for Password Safe / WPM and Secret Safe.

We are moving from ERPM PI to Workforce Password Manager (24.2.1.104). To have easy adoption of WPM, its important for us to provide some migration utility from PI to WPM during initial setup. It will be really bad for us to go back to end users telling we are moving to new product and now you migrate your own accounts to new product after using ERPM PI for years. What are the various options (partial or full migration). We need this to plan adoption strategies.

The following articles were published last week. New Knowledge Base Articles: KB0021462 - Error: Password Safe does not support WinSCP client using the SCP protocol. Try again using SFTP protocol" and the connection does not proceed KB0021722 - Auto Shrink setting creating database locks affecting performance KB0021806 - High availability fails after upgrade "Process

Hi there,I'm trying to get the latest vulnerabilities for BeyondTrust Password Safe (PS). I found this link: https://www.beyondtrust.com/trust-center/security-advisories, but the last advisory for Password Safe seems to be almost six months old.Is there a database or mailing list/RSS feed that provides more up-to-date vulnerability information for this solution?

Hi,How can I assign an Access Policy to a specific application only?Thanks 

Hello Guys, I’m new to BeyondTrust world but have fair understanding of PAM architecture.I’m trying to understand the RDS server role in the Password Safe Cloud architecture. The current architecture shared by BT emphasises on Resource Broker and thats where I have clear understanding of Resource Broker from application & network perspective. However, RDS Server is not covered in detailed in any document or article. I only understand that RDS Server is required for session management for non RDS/SSH connections. But, where does it fit in the architecture?I assume the flow of Database session management may look like:End user Workstation -→ Resource Broker (TCP/4489)  -→ RDS Server (TCP/3389)   --→ Database (e.g. TCP 1521/1433) I’m keen to understand below points with respect to RDS Server:Network requirements for RDS Server. Does it connect to any other component (PS Cloud) except Resource Broker & ta

Hello, i’ve created an application via Remote Desktop Services using AutoIT that use $CmdLine[1] and $CmdLine[2] for user and password, when will execute on CMD with “C:/locate.exe user password” work’it, but, execute direct with double click appear the message “Array variable has incorrect number of subscripts or subscript dimension range exceeded” and same thing happen when i execute within Password Safe… whats happen? Theoretically, Password Vault will enter the user and password automatically...

The following articles were published last week. New Knowledge Base Articles: KB0021692 - Can TOTP be used with WinSCP Direct Connect? KB0021699 - Unable to delete Address Group error KB0021708 - Webconsole redirect issue after upgrading to 4.2.1 Appliance Management - repair attempt fails with Fatal Error during Installation

Starting December 18, 2024, the BeyondTrust Product Update Server will change from Imperva cloud protection to CloudFlare cloud protection.  To receive updates, you must add the Cloudflare IP addresses to your firewall allow lists. To view the list of IP addresses, refer to https://www.cloudflare.com/ips/.  Additionally, if using domain allow listing, the below can be used: *.cdn.cloudflare.net.

I'm trying to manage AD accounts via Smart Rule, however, I select Directory Query and then when I select the domain nothing comes back, I've already added the domain in “Domain Management”, what else could it be?

Hi Team,As per the below KB article, for SSL/TLS connection error, we need to import Splunk certificate chain to U-Series Appliance and disable the client authentication check on BI Configuration.How to fix SSL/TLS connection for Password Safe Cloud, because we don't have access to backend U-Series Application and BI Configuration? BeyondInsight / Password Safe - Splunk Test Connector error: "Failed to open connection" - Splunk test script

I have a windows 2019 server enabled with RDS services and password safe for users that need to have privileged access to cloud apps that are onboarded as enterprise apps in Entra / Azure. How can i give users a single on sign experience when they do not have access to the account password? I am trying to avoid published apps and keep my admin overheads as low as possible.Has any here been able to make this happen? I had something running to support this when we had ADFS, but sadly we have moved on.

Anyone has setup RDCMAN tool ( the microsoft remote desktop manager tool) for multiple servers via script or csv? We have 1000 servers to configure, any way to do automate the import or the connection string configurations?

Hi everyone, hope y’all having a great holiday season so far! We’ve been reading non stop KB0017007 and could not get to work the LDAPs with the rotation of accounts. All of this was detected by a customer that captured the traffic between Password Safe and their AD and saw the credentials when the appliance rotated the passwords. We tried every extention of Certificates (PBX,Cert,etc) and nothing could seem to work, so I come forward asking for some experience from everyone. Best practices say the UVM should not not be added to the AD (due to possbile GPO issues and other), and the customer uses a “*.customer.com” (wildcard) certificate for their whole roster of Servers, dont know how that pans out here. Ports are ok, so far. So, connectivity issues are the least t

Were do you go to see the Password Safe UVM Appliance/ Beyond Insight total uptime

2 of our 5 appliances are locking my AD account. The lockouts of my ad account are coming from these two serversthese appliances are not domain joined.The only time I use my ad account on these servers is:to log into the web UI. to map network drives to move files on and off.This started back in April and wound up turning them off. turned them back on a week and a half ago and deleted the btadmin profile and that seemed to clear up the problem. then earlier this week I had to map a network drive to get files on and off the appliance and it started happening again. when I map the drives I do not save my password nor do I set it to reconnect on login but something on the appliances is locking my account out.we have checked the credential manager and there are no passwords there. we have checked the net use command and there are no persistent mappings. we have searched through the registry and there are no en