General

  Password safe physical appliane comes with 4 network cards. It is possible to have more than one network card in virtual appliance? Can we have more IP adressess for one network card in virtual appliance? If yes, where can I found the documentation? Thanks.

Hi Team,I’m looking for a best practices and BeyondTrust recommendations for break-glass scenarios in the Password Safe Cloud? Please share your suggestions/advice?-Prudhvi

Hi Guys, How can we achieve below use case ?"There are four members in the firewall team have their own manage accounts(Non-AD Accounts). Customer want to create one user group to grouping these members. When one member login to the PAM ,he should be able to view hist credential/manage account only." 

The following articles were published last week. New Knowledge Base Articles: KB0021872 - Secrets Cache pspca logs error "A timeout occurred" KB0021909 - What AD permissions should a bind account or directory credential have? KB0021912 - Unable to SSH to Cisco switches version ISO 17.12 or higher within Password Safe . Error: SSH client: No Matching MAC algorithm found KB0021926 - How to onboard VMware Vsphere ESXi SSH into Password Safe KB0021932 - When using PS_automate version 24.3, launching web application with the Microsoft Edge Browser fails. KB0021935 - What is the difference between the Change Password menu option and the Schedule Change button on the Managed Accounts page?

Hi,We have 2 U-Series Virtual Appliances in Active/Active mode with an external SQL Server database.Our cybersecurity team needs to have a clone of our BeyondTrust setup. Is it possible to clone and have a working setup while also running the actual setup?What will be the major challenges/obstacles to overcome?Would highly appreciate any help/guidance.Thanks

The following articles were published last week. New Knowledge Base Articles: KB0021262 - Report in CVF format has offset columns - Columns are misaligned for records KB0021741 - Can Password Safe rotate Google Workspace Managed Accounts? KB0021829 - How to integrate Google Cloud Platform (GCP) and onboard accounts into Password Safe version 24.3 KB0021853 - Deploying a SQL free or SQL-less U-Series appliance shows duplicate names for Session Agent and password changes not occurring KB0021884 - BeyondInsight Password Safe Licensing FAQs

On user interface there are many fields which allows users to enter clear text info. We have seen users adding passwords, secrets, credentials entering these fields which also get stored as clear text in DB. We want to stop / prevent users submitting such info from UI. 1) How do we configure / control this? 2) How do we change label of such fields to warn users not to enter such info 3) How do we add a custom banner to warn / alert users not to enter sensitive info anywhere in WPM / Secret Safe / Password Safe? We were able to add similar banner in ERPM PI. We need such customization for Password Safe / WPM and Secret Safe.

We are moving from ERPM PI to Workforce Password Manager (24.2.1.104). To have easy adoption of WPM, its important for us to provide some migration utility from PI to WPM during initial setup. It will be really bad for us to go back to end users telling we are moving to new product and now you migrate your own accounts to new product after using ERPM PI for years. What are the various options (partial or full migration). We need this to plan adoption strategies.

The following articles were published last week. New Knowledge Base Articles: KB0021462 - Error: Password Safe does not support WinSCP client using the SCP protocol. Try again using SFTP protocol" and the connection does not proceed KB0021722 - Auto Shrink setting creating database locks affecting performance KB0021806 - High availability fails after upgrade "Process stopped due to error. The remote server returned an error: (500) Internal Server Error" KB0021827 - Users are not able to ssh from Password Safe with AD account when using Centrify SSHD service KB0021846 - Onboarding Managed Accounts or Assets via a Smart Rule issue - Disassociation from DC when directory query is used KB0021849 - Error "An error was reported. Please contact an administrator if the issue persists" when running reports KB0021851 - Unable to upload SSL Certificate: "Error occurred while importing SSL Certificate"

Hi there,I'm trying to get the latest vulnerabilities for BeyondTrust Password Safe (PS). I found this link: https://www.beyondtrust.com/trust-center/security-advisories, but the last advisory for Password Safe seems to be almost six months old.Is there a database or mailing list/RSS feed that provides more up-to-date vulnerability information for this solution?

Hi,How can I assign an Access Policy to a specific application only?Thanks 

Hello Guys, I’m new to BeyondTrust world but have fair understanding of PAM architecture.I’m trying to understand the RDS server role in the Password Safe Cloud architecture. The current architecture shared by BT emphasises on Resource Broker and thats where I have clear understanding of Resource Broker from application & network perspective. However, RDS Server is not covered in detailed in any document or article. I only understand that RDS Server is required for session management for non RDS/SSH connections. But, where does it fit in the architecture?I assume the flow of Database session management may look like:End user Workstation -→ Resource Broker (TCP/4489)  -→ RDS Server (TCP/3389)   --→ Database (e.g. TCP 1521/1433) I’m keen to understand below points with respect to RDS Server:Network requirements for RDS Server. Does it connect to any other component (PS Cloud) except Resource Broker & target system (DB etc.) Does RDS Server store the session recording temporarily?

Hello, i’ve created an application via Remote Desktop Services using AutoIT that use $CmdLine[1] and $CmdLine[2] for user and password, when will execute on CMD with “C:/locate.exe user password” work’it, but, execute direct with double click appear the message “Array variable has incorrect number of subscripts or subscript dimension range exceeded” and same thing happen when i execute within Password Safe… whats happen? Theoretically, Password Vault will enter the user and password automatically...

The following articles were published last week. New Knowledge Base Articles: KB0021692 - Can TOTP be used with WinSCP Direct Connect? KB0021699 - Unable to delete Address Group error KB0021708 - Webconsole redirect issue after upgrading to 4.2.1 Appliance Management - repair attempt fails with Fatal Error during Installation KB0021829 - How to integrate Google Cloud Platform (GCP) and onboard accounts into Password Safe version 24.3 KB0021832 - How to confirm if DNS name or IP address is being used for password management. KB0021838 - How to manage Smart Rule permissions using the Smart Rule Management feature  

Starting December 18, 2024, the BeyondTrust Product Update Server will change from Imperva cloud protection to CloudFlare cloud protection.  To receive updates, you must add the Cloudflare IP addresses to your firewall allow lists. To view the list of IP addresses, refer to https://www.cloudflare.com/ips/.  Additionally, if using domain allow listing, the below can be used: *.cdn.cloudflare.net.

I'm trying to manage AD accounts via Smart Rule, however, I select Directory Query and then when I select the domain nothing comes back, I've already added the domain in “Domain Management”, what else could it be?

Hi Team,As per the below KB article, for SSL/TLS connection error, we need to import Splunk certificate chain to U-Series Appliance and disable the client authentication check on BI Configuration.How to fix SSL/TLS connection for Password Safe Cloud, because we don't have access to backend U-Series Application and BI Configuration? BeyondInsight / Password Safe - Splunk Test Connector error: "Failed to open connection" - Splunk test script

Anyone has setup RDCMAN tool ( the microsoft remote desktop manager tool) for multiple servers via script or csv? We have 1000 servers to configure, any way to do automate the import or the connection string configurations?

Hi everyone, hope y’all having a great holiday season so far! We’ve been reading non stop KB0017007 and could not get to work the LDAPs with the rotation of accounts. All of this was detected by a customer that captured the traffic between Password Safe and their AD and saw the credentials when the appliance rotated the passwords. We tried every extention of Certificates (PBX,Cert,etc) and nothing could seem to work, so I come forward asking for some experience from everyone. Best practices say the UVM should not not be added to the AD (due to possbile GPO issues and other), and the customer uses a “*.customer.com” (wildcard) certificate for their whole roster of Servers, dont know how that pans out here. Ports are ok, so far. So, connectivity issues are the least to check for now. What are your experiences when Configuring and Enabling this feature? any tips and tricks or additional information are highly thanked. Kind regards.

Were do you go to see the Password Safe UVM Appliance/ Beyond Insight total uptime

2 of our 5 appliances are locking my AD account. The lockouts of my ad account are coming from these two serversthese appliances are not domain joined.The only time I use my ad account on these servers is:to log into the web UI. to map network drives to move files on and off.This started back in April and wound up turning them off. turned them back on a week and a half ago and deleted the btadmin profile and that seemed to clear up the problem. then earlier this week I had to map a network drive to get files on and off the appliance and it started happening again. when I map the drives I do not save my password nor do I set it to reconnect on login but something on the appliances is locking my account out.we have checked the credential manager and there are no passwords there. we have checked the net use command and there are no persistent mappings. we have searched through the registry and there are no entries tied to my AD account.I tried deleting the profile again but this time it d

Per release notes for 24.2.1, the BeyondInsight Analysis feature is planned to be removed on the next release. The logic behind removing this feature is that this report is akin to the Windows event logs; it contains a lot of details that can be confusing to lesser experienced PAM administrators. This has led to support cases for BT and I don’t blame them for wanting to depreciate this. However, if you have an on-premise Password Safe environment with more than a few UVM’s, this tool can be very valuable if you want to get a quick glimpse of your entire environment vs. having to go to each UVM/Worker node to gather information.I have created an “Aha!” idea (Analyzer Results (Please Don't Remove | All Product Ideas - Public) asking that this be reconsidered.Does anyone else find this tool useful? If so, check out the idea link above and give it an upvote.  

The following articles were published last week. New Knowledge Base Articles: KB0021659 - Configuring SAML login with multiple domains in BeyondInsight Password Safe receiving "An error has occurred Oops! Something went wrong! KB0021674 - Unable to change Entra ID Managed Account's password - Error Details shows Index and Length must refer to a location within the string KB0021724 - How to use psrun command KB0021742 - How to configure Duo as an Identity Provider for SAML KB0021745 - Information to collect for SUPI issues when raising a support case KB0021799 - SSH to Paltoalto 7.1 fails with Access denied. Changing password fails: A supplied password or user name is incorrect. Account verification failed KB0021806 - High availability fails after upgrade "Process stopped due to error. The remote server returned an error: (500) Internal Server Error" KB0021811 - Can users be given access

This is a suggestion for a smart rule feature. When a linking smart rule (for managed systems) is linked to a directory domain account (managed account), if a managed account is manually removed from the systems assigned to it by the linking smart rule, the systems are added back to the managed account when the linking smart rule processes. Can we have a feature that allows Password Safe to exclude any managed accounts that have been manually removed from the linking rule when it processed?

Hey Guys,I have got a use case where my client does not have a centralise PAM team to control end to end asset/accounts onboarding to Password Safe (PS) and manage the BT upgrade. I can think of a solution as BT tool related tasks (patching/upgrading etc.) can be taken by Infra/ IT team and 1 person from each application team (Linux, Windows, Database etc.) can be given permission to perform a set of actions like onboard asset/account, manually trigger update/change password, approve request etc.Application Team owners will be provided with End User Guide explaining each task they can perform so they have all the resources they need.I see there is ISA role which I can leverage for Application Owners but it gives a lot of unwanted permission.Is there any other way where I can create another role in BeyondTrust Password Safe to cater my specifics?Thanks in advance!   :)Disclaimer: I have worked in other PAM tools where this was achievable but not sure in BT aspect as I’m new to BT.