General

Hi, can someone tell me in a very clear way what is the role of Enable “Automatic Password Management” in a windows and Linux Managed System? I understand that password rotation will happen in managed account not in managed systems.

Hello Beekeepers We have a scenario where we want split out managed system from one platform to another with removing the systems from password safe as manage system.Example we have Redhat Linux servers using a custom Linux platform and also have centos on the same platform and now we want to separate it so we can apply separate functional account and rules .Is this possible somehow without impacting the managed systems 

I tried this KB article https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0020899 still I am not able to delete workgroup. I have checked everything still not able to delete.What to Check Location in BeyondInsight Functional Accounts Configuration > Privileged Access Management > Functional Accounts Managed Accounts Configuration > Managed Accounts Session Agents Configuration > Privileged Access Management Agents > Session Agents Scanner Agents Discovery > Discovery Scanners Smart Rules Configuration > Smart Rules Worker Nodes Configuration > Privileged Access Management Agents > Worker Nodes Resource Zones Configuration > Privileged Access Management Agents > Resource Zones

Hi, Is there already a time frame for when Direct Connect will be expanded to include the attributes “Reason” and “Ticket”? Or is this not planned at all?https://beyondtrust-public.ideas.aha.io/ideas/T2PSM-I-753 Regards Arno

Hi team, We are seeing one issue for Windows Server accessed using the password safe. When user is trying to connect the server from Password safe, RDP session is launched and user sees the black background. However when users, tries to connect the same sever outside of BT, user sees the blue background.Has anyone seen this kind of issue? Can anyone please guide to understand what's the problem and how to get is resolved.? Regards,Imran Aliyani

I'm having a use case issue: we bring the group and user directly from AD. When I log in through Workforce, it takes a long time and doesn't inject the credentials. I don't know if the tool only supports local users? I have that question. Regards.

Hello All, We have one discovery scan job running from long time. We are looking for option from background (possibly from DB query) to stop running scan job.We tried to stop from UI but it seems it's still running.Any help will be appreciated. Thanks,Prasad

The following articles were published last week. New Knowledge Base Articles: KB0021463 - Password rotation failing - Functional account test fails with Error 53 - "The network path was not found". KB0022786 - Unable to view Workgroup from Smart Rule - Workgroup removed from Smart Rule KB0022804 - U-Series appliance Security Technical Implementation Guides (STIG) KB0022812 - After updating Appliance Management remote SQL server port get reset to port 1433 KB0022813 - How to setup Password Safe Mobile app KB0022814 - SQL memory shows 0% on appliance dashboard KB0022821 - ERRINFO_RPC_INITIATED_DISCONNECT_BY_USER KB0022823 - Unable to receive application audit events after upgrade KB0022826 - Failed to connect RDP session - NTSTATUS: STATUS_ACCOUNT_EXPIRED [0xC0000193] - ERRCONNECT_ACCOUNT_EXPIRED [0x00020019] KB0022830 - Unable to log in to Password Safe Mobile

Do we have any documentation about making use of RDS servers for Application Session Management?I am trying to figure out how do we scale up RDS servers, whether we add additional RDS servers later on or is it just increasing the CPU/RAM on the RDS VM itself? Do we need a redundant RDS server for multi site (we have a multi-site Active-Active setup with a load balancer so just checking if we also require this redundancy)?

Hi All, Working on a VM appliance deployment and the configuration wizard stuck at the initial page for a very long time. Rebooted the server and it still the same, any logs I can check. Any help would be appreciated.  

A question came up recently about understanding how Secrets Safe activity would be audited as access to the sessions aren’t requested the same as Managed Accounts. After creating some notes about creating a safe and the logs that occur with my activity, I’m sharing here if it’s helpful for anyone else. Note I’m testing on version 24.3.0.  Steps: I set up a safe with my admin creds, assigned it to a user group, and then booted my admin account out. I then logged in as my regular user, poked about, and added a super secret note. I show the logs of poking around adding items to secrets safe.  I then logged back in as my regular user, fetched  credentials. This shows the secret ID which is very useful for automation! Logging back in as my admin account, I show what that looks like in the logs as well, and what it looks like as an Admin accessing PasswordSafe. They don't, by default, see all safes, and it's clear which safes are user safes. As well, I show the screenshots of the reporting o

Hello All,Third party agents are not allowed to install on the Appliance. How are you all scanning the Password Safe appliances for vulnerabilities? What are the BeyondTrust supported methods to scan the appliances for vulnerabilities.Please advise. Thank you

The following articles were published last week. New Knowledge Base Articles: KB0021394 - Upgrading from Appliance Management 4.0.x to 4.1.0 fails KB0022508 - How to get the pem version of the PS Coud certificate for configuring Secrets Cache KB0022689 - BT Updater does not detect the proper version of SUPI engine on R06 image KB0022783 - Unable to log in via SAML. Error "The configured webconsoleaccesspath: does not match the incoming request server name" KB0022798 - Appliance feature page is not reachable after upgrade

Does anyone know whether the Password Safe with BeyondInsight installer version (not appliance image) is supported to use in the production environment? Thanks,

Hi Team,We have a new business requirement regarding the management of AWS secrets. We need to handle these secrets in AWS Secret Manager in conjunction with BeyondTrust. Do we have any document or any integration KBA that explains the process.Does ‘AWS Scan Target Collector’ helps in this? What is the purpose this connector?Looking forward to your input on this.Thanks,Prasad

Hi,when running Analytics /Reporting / User Audits, it brings me few information, but Details are empty: No Audit Details found.However, the most relevant information should be in this field, like account that was created/deleted and changed. Any idea?   

Hello, is it possible to open several sessions with the same account on the same system? We do have some admins, that need to be able to have have concurrent sessions on the same system. As can be seen in the following screenshot, we cannot access a system with another session if a session is already active.Thank you  

Hello all, We are experiencing a behavior with RDP sessions via Password Safe initiated from machines with Windows 11.The session has a slow image loading, appearing to load in rows of images and in blocks.A simple movement of windows within the RDP session causes the image loading of this movement to be very slow.This does not occur if the RDP session is direct with the destination server.But if the connection is through Password Safe being Windows 11 > Resource Broker > Destination server, this slowness is noticed. Has anyone else noticed this problem in your environments? Additionally, this behavior does not occur in Windows 10.Points that I have already checked:- The software installed on the computers are the same between Windows 10 and 11;- The network settings are the same. This behavior occurs on both wireless and wired networks;- The GPOs of the Windows 10/11 stations, Resource Brokers and destination servers have already been checked. No Remote Desktop configurations th

Hello dear all,We want to make the Windows local scan accounts manageable by onboarding them into Password Safe using a Managed Account Smart Rule. However, for this to work, the local account must appear under the Advanced Details of the asset before it can be automatically onboarded.The issue is that, for some managed systems (MS) where we want to onboard the local scan account, these accounts do not show up in the asset’s Advanced Details.To resolve this, I understand that we need to perform a new scan on those systems using the previous local scan credential, so the system can retrieve and display the local account information. But this process is quite painful, especially considering there are over 30 managed systems, and we’d have to reconfigure all scheduled scans afterward to use the new Managed Account scan credential. As you know, you can’t change the scan credential to a managed account after the scan is created — it must be set during the initial scan setup.Do you have any

The following articles were published last week. New Knowledge Base Articles: KB0021186 - Cannot load backup options on SQLFree appliance KB0021196 - BeyondTrust EPM Event Collector Service log file missing when no logs are available KB0021378 - SAP HANA Database Managed Account password rotation fails with error "Invalid authorization. HanaException: authenticaiton failed" KB0021417 - One user unable to configure TOTP. MFA fails Authenticator code error: An authentication error has occurred. Try again. KB0021501 - Remote Desktop license issue warning for RDP session: "There is problem with your remote desktop license" KB0022335 - Are there any differences in reporting on PS Cloud vs On-Prem? KB0022739 - Functional Account test fails - Error 26: Error locating server/instance specified KB0022762 - Ticket System validation failed: Password change failed.: Resource Zone /defaultzone no

Hi All, Im planning to design an active/active deployment for BeyondTrust Password Safe. If Im not mistaken, active/active deployment requires 3 UVMs and also an external SQL server with AOAG. I have a few questions that need clarification.During the configuration wizard for all 3 UVMs, should I tick “Enable services-Only High availability” for all 3 appliances? How about the features selection? That part is a bit confusing actually because there are a few feature selections and I don't know which ones I need to choose specifically for all those 3 UVMs.Appreciate all your advice on this, as Im new to exploring the active/active deployment for Password Safe. Thanks

Supposed I have two PS Cloud instance and I have a need to remove a Resource Broker from one tenant to connect to another tenant, is it just a matter to unregister it from the old tenant and register in it in new? Any additional consideration?

we are rolling out linux/unix managed systems and we are having great success with putty, however our developers user Secure CRT, winscp and sftp clients. does anyone have any advice/guidance? 

When running the Secrets Safe Entitlement report, it is not reporting on any secrets that are stored in any of the folders within the Safe.  Is this expected?