General

Hello, how are you?Has anyone else encountered problems importing a .csv file and received this message?I tried downloading credentials directly from the vault and then tried importing them to another folder within the vault.The profile already has a Workforce license.I also tried with the administrator profile without success.I also used the documentation without success.https://docs.beyondtrust.com/bips/docs/secrets-safe-configure-bi-cloud The import could not be performed. 

Hello everyone!We are facing a possible configuration issue, we believe.Is there any setting for using BeyondTrust Workforce Passwords in a fixed browser window? The problem is that every time we authenticate, a new browser window opens, causing us to lose visibility and usability. Has anyone else encountered this situation?Thank you very much.  

The following articles were published last week. New Knowledge Base Articles: KB0021637 - Discovery scan results show "Not Enough Data (No Open or Closed Ports)" for some Cisco switches KB0022048 - After editing a Built-in custom platform, the configurations were reset KB0023338 - Quick Connect and Password retrieval on version 25.3.0.1965 not working

I have a question regarding RDS CALs per user. If only one functional account is defined in the Application settings, then do I only need one RDS CALs because only that functional account is technically initiating the RDP session to the RDS server.

Hi All, We are moving to Workforce Passwords for our individual password vaults, but the IT team also has a shared vault, we are required to keep an offline backup of this shared vault for DR purposes.  From what I can see the only way to back this up is via the API? can anyone confirm?

The following articles were published last week. New Knowledge Base Articles: KB0022043 - BeyondTrust Scan Accounts not closing sessions. Idle sessions open for extended periods after scans complete KB0022097 - NTLM is being deprecated; can it be removed from U-Series appliances? KB0023277 - Error received when attempting to turn any Appliance Feature on or off after

ps automate is not able launch chrome/edge browser sessionHi all i am facing  issue wherein ps automate is not able to launch the browser session. we are using password safe cloud 24.1 version and i downloaded the same version of ps automate. driver versions are also same .still browser session is not opening any idea how to get this issue resolved Awaiting response  RegardsImran

Hello, I am trying to setup an Azure SQL Database for a new AA BT PWS environment. Is there any way to use a serverless SQL with own key material for TDE?Right now the installer just gets stuck and although I can run the connection check I get a small window stating “validation failed” after I click next on the database configuration step.Any recommendations?  Thanks!

I had some issue with my RDP Proxy when being initiated. It comes up with an error like below. The RDP file is being successfully downloaded but when launched, I get this. I am using a load balancer between my client and the appliance. Is there something I am missing? I tried to bypass my load balancer connection and just updated my local hosts file to point directly to the appliance and the RDP proxy works but if I use it with my load balancer, it fails with this.  

Hi All,Please correct me if I am wrong. Based on the architecture diagram (refer to the part highlighted in red), does this mean that the Resource Broker server requires an RDS CAL license for users to start a proxy session through the resource broker server (on port 4489 or port 4422) to the managed system like windows server, linux server and network devices?Thanks again.  

Hi Team, Has anyone worked on onboarding sql developer application in Password safe? We are trying to onboard the SQL Developer application in password safe, However we are not able to click on connection which is already created in Sql Developer. I need help in understanding using AutoIT , how can I click on connection which is created. Once we can click on existing instance we will inject password on it .Need help here please .Regards,Imran

Hi Everyone, I know we have PSAutomate tool that we can use for automating different kind of applications. However as for a more complex automation, we usually use a different tool. As for me, we use nodeJS to automate the login sequence for all web applications. The question here is, does anyone of you also use the same tool that I use? If yes, are you guys currently experiencing an issue after updating the nodeJS version and puppeteer to latest version? Like when opening a web application via PS Remote App, it automatically close, and if we set the Remote App to disabled and check the behavior, it shows an error like this below?Tried this between PSAutomate and NodeJS however this error only happens to NodeJS after upgrading. I know some of you will say that “use PSAutomate” or “revert back to the working version”, but t

Hello,I need to upgrade the operating system from Windows Server 2016 to Windows Server 2019 on the servers hosting the BeyondInsight databases. These servers are part of a cluster, and all cluster nodes will be upgraded.My question is: how will this impact Password Safe operations? Will services return to normal automatically once the upgrade is completed, or are there any actions required from our side?Additionally, are there any notes or precautions that should be considered to avoid potential failures during or after the upgrade?

The following articles were published last week. New Knowledge Base Articles: KB0023260 - Which account does ps_automate use to download web drivers? KB0023264 - Password changes failing for local Linux managed accounts. Failure Details reports 'Authentication token manipulation failure' KB0023276 - Report is not being generated when selecting the option to download r

One of our customers are using UVM 2016 version in on Prem environment & servers were deployed in AWS which in A/P mode, what is the process of upgrading to UVM 2022 version. 

HelloWhen the password contain @ ,the password passed in the application session launched via ps automate tool is wrong, we have added sendkeysraw=1 as well and also tried "%p" in double quotes..but it's not passing password properly when it contains special character.when we set password without special character,the application session login was successful as well.kindly help in passing password with special character successfully.what needs to be done here?

Can we onboard the functional account as a managed account? I can understand as per the best practices we can onboard it in functional account configuration section. but what if we add it as a managed account will it have any impact if we add the functional account as a managed account and disable the account rotation?

This is with regards to Ps automate script unable to launch the browser from RDS session.  We are trying to launch the web application from BT cloud instance.In order to test we tried to install ps automate and chrome/edge drivers on RDSHowever when we are executing below command from Path C:\Program Files\BeyondTrust\pbpsmon, ps_automate.exe ini="BIWebApp.ini" username="username" password="password"TargetURL="https://localhost/WebConsole/index.html#!/dashboard" BrowserName="chrome" We are getting error message which says "Subscript used on non-accessible variables"Below is sceenshot of error  Can anyone please check and help.Regards,Imran Aliyani

The following articles were published last week. New Knowledge Base Articles: KB0022010 - How does the worker node recognize which network interface to use for communication? KB0022032 - How many FIDO2 Authenticators can be registered in Password Safe? KB0022053 - Password Safe report not showing all reviewed sessions

We have local cloud kiosks that have been created in Entra and managed by Intune. They are not in AD or DNS. We would like to be able to onboard these devices for local account management and autologon functionality. What is the best way to discover and identify these devices in Password Safe? 

We are looking to build an automated BeyondTrust Password Safe onboarding process via API, driven by user provided details in a ServiceNow form and lookups against our CMDB.To facilitate this, I’m looking for a way to bulk export the available (and mandatory) fields for the below for every Platform:Creation of an Asset Creation of a Managed System Creation of a Managed Account Population of the ‘Manage Assets Using Password Safe’ Smart Rule Action Population of the ‘Managed Account Setting’ Smart Rule ActionWe need the details for each platform so that we can create branching to provide the right details in the relevant API calls for each platform.The intention is then to map each of the available fields in BeyondTrust to a field in another data source (in the ServiceNow form or CMDB) so that we can populate the API calls for onboarding.I understand Smart Rules can’t be created via API, so we’d instead

We have Session Recording Archiving enabled and is working as designed. What happens when (if) I delete recordings from the Archive? Is there a dead link in PWS? Would be interested if anyone has a procedure they use to delete the recordings, say after 12 months. Would like to NOT see any references to the sessions once they are deleted from Archive.

Hello teams,I have a case like this:There is an application, let’s call it data_input.exe that installed in my RDS Jumphost server.Two users need to login this application using their own managed accounts (this is done using automation).However, I need both users to launch the application under different functional accounts within the same RDS jump host. For example, person A start the jumphost using FA-1, and person B start the jumphost using FA-2.Is BeyondTrust able to support this type of scenario? Or is there a workaround for this kind of scenario?I tried cloning the data_input.exe application in the BeyondTrust configuration, but it appears that only one functional account can be assigned per managed system. Note: This is not a multi-session issue, i can do mult

Hello All,We have a requirement for to not onboard Oracle user account while performing oracle DB scan. We only want ‘Oracle system accounts’ and ‘Oracle Service accounts’ to be onboarded. We have attributes (Same as in DB) defined in BeyondInsight configuration. When we attempt to onboard DB accounts using the smart rule, it captures all accounts. Consequently, when we use the 'Set attributes in each account' action within the smart rule, it assigns attributes to all accounts, regardless of the account type. Thanks,Prasad

What is the recommended best practice for upgrading PAM Terminal Servers from Windows Server 2012 to Windows Server 2019, particularly when CAL licensing is involved and the servers are used for PAM applications?We currently operate two application servers behind a load balancer (TRM1 and TRM2). TRM1 was originally running Windows Server 2012 for our PAM application. After performing an in‑place upgrade to Windows Server 2019 using the ISO, the upgrade appeared to complete successfully. However, we encountered a significant issue: when launching any application session through PAM, users now receive full desktop access instead of the intended restricted application session.Additionally, after a recent restart, TRM1 began displaying an RDS Licensing error, and we were only able to access the server through the console. Although we resolved the licensing issue and applied the appropriate CALs, the problem with users receiving full desktop access persists.