General

Monthly Buzz - August - Entitle

Entitle Security Frequently Asked Questions - FAQs The following provides answers to frequently asked questions about Entitle security. Does Entitle have security compliance? Yes. Entitle is SOC2 Type 2 compliant. A range of security measures to protect the systems and data are in place, including: Physical security measures to protect servers and data centers Network security measures to protect against cyber threats Access controls to ensure only authorized personnel access sensitive data Encryption of data in transit and at rest Regular security testing and monitoring to identify any potential vulnerabilities Strict policies to ensure that BeyondTrust's employees are trained in and adhere to best practices for data security. Where is a copy of the SOC2 report?To obtain a copy of the report, follow the below steps. Go to BeyondTrust Trust Portal | Powered by SafeBase Click Get Access and provide an email address. What infrastructure security measures are in place? All se

13 days ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021518 - Task execution failed

Entitle - Knowledge Article Publications (Sep 1 - Sep 8)Weekly KB Publications

4 days ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021522 - What are the differences between the Mongo databases that can be integrated with Entitle?

Entitle - Knowledge Article Publications (Aug 25 - Sep 1)Weekly KB Publications

11 days ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022787 - Access Request error - Can't be created. The requirements for this request cannot be met

Entitle - Knowledge Article Publications (Aug 18 - Aug 25)Weekly KB Publications

18 days ago

BeyondTrust CommunicationsCommunity Manager

Monthly Buzz - July - Entitle

Entitle Frequently Asked Questions - FAQs How is the seat usage determined? After purchasing the product, it's mentioned that the instance will allow x amount of users or seats as per the agreement signed. The user count is based on every user that is affected by Entitle. This would include both active and passive use. If a birthright policy is in use, the access given to the user counts as 1 seat. (passive) If a user creates an access request on a specific integration on behalf of someone else, that would count as 1 seat. (active) Refer to the Birthright policies and User Access Reviews documentation for additional information on these actions. Are nested Google Groups supported? No, nested Google Groups are not supported at this time. A feature request has been created for consideration in a future release. Do servers in different environments need separate Entitle agents? Yes, servers in different environments will need an Entitle agent for each environment. However, if there is n

1 month ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022639 - Performing an Access Request generates the "Can't create a new task..." error message

Entitle - Knowledge Article Publications (Jul 7 - Jul 14)Weekly KB Publications

1 month ago

BeyondTrust CommunicationsCommunity Manager

Monthly Buzz - June - Entitle

Setting up a Virtual Application in Entitle A virtual application is a mechanism which streamlines the end-user experience in scenarios where access requests to an application are implemented indirectly in the background. For example, by joining an IdP group which triggers IdP provisioning flow. Instead of navigating technical steps, the end user simply selects the application from a list and submits an access request, without needing to understand the underlying process. This feature is designed to simplify the end-user experience by renaming resources, such as Okta groups, to something more intuitive for different environment scenarios. The user will see a recognizable name and icon in the search results which they can request access to, without being aware of the complex implementation. Learn more and watch the demo video here Latest Available Version: Entitle May 2025 Upcoming and In Case You Missed It Webinars Road Map :Upcoming Entitle Road Map Thursday, July 17th 2025June 16th 2

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2 months ago

BeyondTrust CommunicationsCommunity Manager

Monthly Buzz - May - Entitle

Allowing Users Edit Accounts Setting The checkbox “Allow users to edit accounts” has now been added. This checkbox allows admins to control whether users can request accounts other than their own. The option to allow or prevent users from editing the account used within an access request provides tighter control and follows the principle of least privilege. Before this addition, any user could change the account for any access request they made. By default, this checkbox is deactivated (unchecked) for security, and admins will need to check it for the integrations that users will need to change their accounts for. This setting is activated or deactivated per integration by Entitle admins. When unchecked, only an Entitle admin can change the user account being used within an access request. If some users do not have that integration assigned to their profile, then they will not be able to search for that integration, and it will appear grayed out when making access requests, as there

3 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022420 - "404 status error: Not supported policy" Error when performing an access request KB0022450 - Error: "The request failed because it didn't fit the Access policy schedule" when performing an Access Request

Entitle - Knowledge Article Publications (May 19 - May 26)Weekly KB Publications

160

3 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022311 - Allow users to edit accounts setting KB0022368 - Pathfinder account permissions do not carry over to Entitle account - Only Requests and My Settings are available

Entitle - Knowledge Article Publications (May 5 - May 12)Weekly KB Publications

4 months ago

BeyondTrust CommunicationsCommunity Manager

Monthly Buzz - April - Entitle

Introducing Pathfinder BeyondTrust is introducing Pathfinder, our new unified interface that brings together our powerful security solutions under a single login and integrated experience for operational agility that brings shared context across all our products. This interface will enable organizations to better manage identity security across their heterogeneous environments and ensure critical assets are protected from all angles. Security teams will benefit with a unified platform for faster incident response, intelligent recommendations, and streamlined workflows to reduce risks and gain operational efficiency. Managing cybersecurity in today’s complex threat landscape requires a comprehensive, integrated approach that enables security teams to effectively find, control, and protect all paths to privilege. For more information, please check out our press release and platform page:BeyondTrust Pathfinder Delivers a One-Platform Approach to…Pathfinder Platform | BeyondTrust Latest A

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4 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022119 - Is it possible to set up auto approval on subsequent requests after the initial approval?

Entitle - Knowledge Article Publications (Mar 31 - Apr 7)Weekly KB Publications

5 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022118 - Integration Accounts Sync fails with a 504 Server Error: Gateway Timeout KB0022142 - How to request access permissions and roles for a secondary account KB0022158 - How to bulk map integration accounts via API if auto mapping is not happening KB0022160 - How the default request durations in Org settings and durations in Approval workflows work together

Entitle - Knowledge Article Publications (Mar 24 - Mar 31)Weekly KB Publications

5 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021509 - Why is my access request being auto-approved? KB0022094 - Entitle Slackbot error message - /access_request failed with the error "fatal_error" KB0022105 - Users existing permissions have gone after deploying Entitle - Can Entitle restore pre-existing permissions?

Entitle - Knowledge Article Publications (Mar 10 - Mar 17)Weekly KB Publications

5 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022054 - Entitle FAQ

Entitle - Knowledge Article Publications (Mar 3 - Mar 10)Weekly KB Publications

120

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021520 - Users are unable to select any integration in the drop-down or the drop-down shows "No options found" and Requests page is blank

Entitle - Knowledge Article Publications (Feb 24 - Mar 3)Weekly KB Publications

160

Phillip LBeyondTrust Employee

Customer Success Quarterly - 2025-Q1 - Entitle

Greetings! I'm Phillip Lehner, the Senior Director of Education at BeyondTrust, and I'm thrilled to lead our efforts in delivering exceptional learning experiences. I'm excited to share how we're elevating your journey with a new, streamlined method of accessing training: Success Included with BeyondTrust University. At BeyondTrust University, we believe our customers deserve nothing short of excellence in the tools they use. That’s why we’ve launched 'Success Included' — to elevate your learning experience and ensure you achieve success with BeyondTrust’s solutions. Success Included is an education program that makes foundational knowledge accessible to customers at no additional cost. It features easy-to-follow, self-paced eLearning courses that empower system administrators to configure and manage BeyondTrust products using industry best practices. Our goal is to equip learners with the knowledge needed to maximize the value of their investment with BeyondTrust. Because your

220

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021665 - What are Tasks and how do they work? KB0022050 - What is an integration account and how does it relate to performing access requests?

Entitle - Knowledge Article Publications (Feb 10 - Feb 17)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021984 - Cannot interact with Access Reviews in User Access Reports (UAR)

Entitle - Knowledge Article Publications (Feb 3 - Feb 10)Weekly KB Publications

170

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021700 - Using FreshService tickets and approvals with Entitle KB0021701 - Using Jira tickets and approvals with Entitle KB0021984 - Cannot interact with Access Reviews in User Access Reports (UAR)

Entitle - Knowledge Article Publications (Jan 27 - Feb 3)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021801 - Ways to configure which resources a user can request within Entitle KB0021812 - Key points for troubleshooting integration issues with the on-premise Entitle agent

Entitle - Knowledge Article Publications (Jan 13 - Jan 20)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021902 - MS Teams New Request error - There was a problem reaching this app. Unauthorized

Entitle - Knowledge Article Publications (Jan 6 - Jan 13)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021824 - What is the Prerequisite Permissions feature, and how does it work?

Entitle - Knowledge Article Publications (Dec 16 - Dec 23)Weekly KB Publications

8 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021704 - How to update an on-prem Entitle Agent to the latest version KB0021793 - Can users export a report of all requestable resources with owners and maintainers? KB0021802 - How can admins see the username and secret used within an integration configuration when it was first set up? KB0021812 - Key points for troubleshooting integration issues with the on-premise Entitle agent

Entitle - Knowledge Article Publications (Nov 25 - Dec 2)Weekly KB Publications

120

9 months ago

GloriaBBeyondTrust Employee