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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Entitle - Knowledge Article Publications (Mar 24 - Mar 31)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022118 - Integration Accounts Sync fails with a 504 Server Error: Gateway Timeout KB0022142 - How to request access permissions and roles for a secondary account KB0022158 - How to bulk map integration accounts via API if auto mapping is not happening KB0022160 - How the default request durations in Org settings and durations in Approval workflows work together

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GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Mar 24 - Mar 31)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021413 - How to create or customize email notifications KB0022015 - How to restrict users from viewing passwords when Password Safe and PRA are integrated KB0022136 - Scanner reporting Windows 2025 server as Windows server 2125 KB0022175 - Unable to log into Workforce Passwords showing wrong URL Beyondtrust.io

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GloriaB
BeyondTrust Employee
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maulik shahApprentice
asked in General
psrun2 for domain account

Hi , My experience with psrun is hit and miss , I am new in to api tooling and recently I managed to extract passwords for manage accounts password for managed systems. It worked once and the same command set rejected second time . Also documentation did not have enough info on domain managed accounts password capability description or mentioned. does any one have any experience in this area. regards, Maulik

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gabriel.restrepoApprentice
asked in General
Challenge with Password Change Command with UID instead of username

Hello community, I am working on creating a custom platform to model a Radaware Alteon Load Balancer platform. I already have all the necessary commands to perform the test and change the password; however, I am encountering an issue. The password change command used ( /c/sys/access/user/uid /pswd ) requires a UID instead of the managed user name. In traditional BeyondInsight/Passwordsafe SSH platforms, only the options for username and password are available, and there are no other alternatives such as UID. I would like to know if anyone has faced this challenge before, so they could guide me on how they were able to resolve it, or if they can provide any suggestions on how to perform the password change for this platform. Thank you in advance for your help. Best regards.

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BeyondTrust Employee
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prasadp87Trailblazer
asked in General
Regarding Beyond Insight Upgrade

Hello All, We are planning for Beyond Trust Insight upgrade from older version of 23.2 to 24.X. Can someone help with stepwise documentation or any documents for this upgrade. What all preliminary activities needs to be done before upgrade and post upgrade activities? Thanks, Prasad

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edwinb77Apprentice
asked in General
BT jump client post install tags and possible other options

In our situation we currently create 1 BT jump client MSI installer which we then package and add to our Intune environment for deployment on all our workstations (approx 40k) From the consol perspective it is then just 1 big pool of devices and all our IT and support presentatives can access the workstations where required to provide the needed support. We are currently reviewing this strategy to reduce this visibility initiating RBAC like we also do in our Intune environment where many especially device visibilities are reduced due to applying scope tags and in turn apply security groups which limits the views of our IT. This of course is something we should/could do in BT, however there is no such rule or something available that if device starts with USLT or DELT it will be assigned to X group policy/session policy and then linked to the allowed representative and learned that this is initiated through the client itself hosting the tags and options We've learned that you can add ta

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bt101Veteran
asked in General
PasswordSafe Discovery Scan returns IP instead of hostname

Hello, we have BI PasswordSafe on-prem . When we do IP Discovery scan against 50+ network devices for some of the devices , IP address is added as an Asset after the scan, instead of hostname , I think IP Discovery scan would just query the DNS and add the hostname as an asset along with IP address as details for that asset. All devices have similar DNS entries (hostname : IP ). But for some devices the scan add hostname as an asset - which is the desired outcome , but for others IP address is added as asset

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SugunaRajalakshmiApprentice
asked in General
PasswordSafe/ WebConsole login &

Hi Team, I have a query regarding web console login: "Can we use the same user account for both Web Console login and Server RDP (MA) login? If we do, what would be the potential impact?" I would appreciate a quick response on this matter. Thanks!

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AyanWSRising Star
asked in General
Could anyone confirm the impact of KB0020678? Will it going to affect the system? Please suggest

We are facing this error when trying to export the logs from appliance page. This KB is suggesting to restart the appliance monitoring service. I would like to know the impact of this service restart on production environment. Kindly suggest on it.

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AyanWSRising Star
asked in General
Daily discovery scans are not working from last one week

We recently rebooted the primary UVM server and since then the daily scans for discovering domain join servers are not working which is scheduled daily at night. Please suggest.

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AndyHTrailblazer
asked in General
PRA update stuck at 99%

I am trying to update our PRA on-prem instance but it stuck at 99% for almost 3 hours now. What is solution for this? The screenshot is below: Thank you!

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HillaryZNewcomer
asked in Windows & MacOS
PowerShell Install-Module issue

We're running BT EPM Cloud. We have some users that need to be able to install some PowerShell modules that require administrative rights. They can successfully run powershell.exe or powershell_ise.exe via the on-demand. When the run the commands for like `install-module ExchangeOnlineManagement -force -verbose` it appears to do all the file downloading of the module, but does NOT actually copy the downloaded modules into `C:\Program Files\WindowsPowerShell\Modules directory`. We have rules for allowing the various modules. For example: - Type: Executable - File/Folder Name: matches contains *powershell*.exe - Command Line: matches contains *module *ExchangeOnlineManagement* - Publisher: matches contains Microsoft Windows - Production Description: matches contains Windows PowerShell* - Application Requires Elevation (UAC) We have tried with and without the option - Treat child processes in the same way if the child process: matches <Any Application> The allowed powershell modules are i

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C
BeyondTrust Employee
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Juan IslaNewcomer
asked in General
PRA Failover configuration on AWS provision appliances

Has anyone had any challenges When configuring Failover with a shared IP on AWS Cloud host Manager appliances. We previously had Virtual appliance provisioned in VMWare (Failover configuration worked properly) and moved to AWS cloud host, since then Failover configuration does not seem to work. Wonder if we should have any additional setting in AWS or if there are any caveats to the Failover settings in Cloud-hosted PRA appliances.

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BeyondTrust Employee
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BeyondTrust Employee
Georg PetersBeyondTrust Employee
posted in Other
Essential Cybersecurity Books: What's on Your Shelf?

Cybersecurity is a rapidly evolving field and staying updated is essential. Books remain (at least for me) one of the best ways to build a sold foundation and stay ahead of threats. What are some of the best cybersecurity books you’ve read?

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Jlom
BeyondTrust Employee
A
Anil ReddyNewcomer
asked in General
Pre-requisites for passwordsafe solution

HI Team, Could you please provide any one of here, pre-requisites for password safe cloud and SaaS based solution. To configure from scratch.

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GloriaB
BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiVeteran
asked in General
PS Automate Issue - Browser not Launched - MS Edge and Chrome

Hi Team, We are on a version 24.2.0, When I try to launch the ps_automate session from the cmd line, I’m getting the below prompt about msedgedriver but actual MS Edge Browser is not launched, but if you look into the log file, it shows that session has been started. ps_automate.exe ini="D:\Enhanced Session Utility\PS Automate\BIWebApp.ini" TargetURL="https://xxxxx.ps.beyondtrustcloud.com/WebConsole/index.html#!/dashboard" BrowserName="msedge" username=xxx password=xxx Please check the below reply for detailed log.

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James4hand
BeyondTrust Employee
James4handBeyondTrust Employee
posted in Buzz Board
BeyondTrust University Workshops

Elevate Your Learning Experience Since 2023, BeyondTrust University has offered hour-long, instructor-led workshops to complement our subscription eLearning offerings. These workshops provide direct access to our instructors, allowing learners to dive deeper into specific use-cases, best practices, and advanced features of BeyondTrust solutions with our subject matter experts. Topics range from fundamental knowledge of products, such as workshops on our Jump technology, to new features like Just In Time (JIT) Application Access and third-party integrations like ServiceNow Leveling up Beginning in 2024 we piloted new interactive workshops with an extended run time and hands-on learning environment. Instructors can pre-teach our learners on features and best practices before allowing teams of learners to solve complex exercises, build and test policy, or explore new features in a safe environment. These workshops are generally more complex and have prerequisites but allow experienced Adm

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James4hand
BeyondTrust Employee
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GregoryApprentice
asked in Windows & MacOS
settings.json Corrupted

We have an existing script rule that uses a settings.json file. We recently noticed that any attempt to edit (download/upload) the settings.json using the Web Policy Editor corrupts the file contents. Even just downloading the file, and immediately re-uploading it causes the issue, so we know it is not related to any text editor. Any ideas on what could be the root cause or where we could find a log, etc. within BeyondInsight that might give an idea of what is going wrong?

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C
BeyondTrust Employee
S
SFARising Star
asked in General
How to launch browser - without being in INCOGNITO or inprivate via ps automate ?

How to launch browser - without being in INCOGNITO or inprivate via ps automate ?

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J
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Remote Support - Knowledge Article Publications (Mar 17 - Mar 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022114 - How to add IP address and name to hosts file KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE-2025-27636 ? KB0022127 - What is the default driver location for new databases on SQL server? KB0022131 - The Organizational Unit (OU) is missing from the CSR request in /appliance KB0022133 - Unable to create new Jump Client. Error - The total number of deployable Jump Clients for this site has been reached

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GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 17 - Mar 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022045 - Windows 11 24H2 - RDP graphics issue - Little colored squares over everything (screen artifacting) KB0022114 - How to add IP address and name to hosts file KB0022116 - Web Jump option missing under Access Permissions section KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE-2025-27636 ? KB0022127 - What is the default driver location for new databases on SQL server? KB0022131 - The Organizational Unit (OU) is missing from the CSR request in /appliance KB0022133 - Unable to create new Jump Client. Error - The total number of deployable Jump Clients for this site has been reached

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GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Mar 17 - Mar 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021664 - Login and Login Alert Cumulative mail templates are not sending any notifications KB0022091 - Unable to view active and completed sessions. Error - An error occurred while trying to fetch the session details KB0022111 - BeyondTrust Connector services failing consistently. Error - The BeyondTrust Connector Services Agent service terminated unexpectedly KB0022124 - Managed Account onboarding Smart Rule using regex fails to onboard account KB0022128 - Password Safe error - Group not provisioned KB0022129 - Wildcards * in reports asset field return no results "No records were found matching your criteria. Please modify your parameters and try again" KB0022134 - Active Directory password changes are failing when connection times exceed 30 seconds "The process has reached timeout limit" KB0022144 - Managed Accounts no longer show in Quick Group after reactivating a deactivated Quick Group

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GloriaB
BeyondTrust Employee
N
NaziyaApprentice
posted in General
Custom Platform for PlaoAlto -Accept Banner before login

Hi Team, I have a requirement to create a custom platform where with the below steps.. 1.Open putty enter hostname name 2.Enter username 3.Accept Banner 4.Enter Password As per the current Custom Platform we can only have 2 Groups in Steps 1.After Login 2.Error Handling And as per my understanding my requirement needs a before login Group. Let me know if anyone of you have got same case and by any chance you got it working or what could be the alternate ways.

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SolBApprentice
asked in General
PRA - Auto backup

Hi, I am looking for an article/reference/document that could help me setup a backup for PRA software configuration automatically. This means, I am planning to set a schedule to backup the PRA software. Any thoughts and help are greatly appreciated! Thank you.

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P
BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiVeteran
asked in General
Jump Shortcut Import Wizard Missing

In the PRA Cloud 23.3.4 instance, Jump Shortcuts Mass Import Wizard is missing under Jump Items. Is there any configuration or setting has to be enabled for this wizard to show? Thanks, Prudhvi

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