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J
JasperRising Star
asked in Windows & MacOS
allowing users to run installer packages from a specific network folder

We have a network folder location that contains some applications used by a mixture of non-privileged users . Some of these install source files have .MSI while some have .EXE. When my users run it, they get filtered into the catch all app group instead of the app definition I created. I just used \\networkshare\folder1\* with no publishers, drive is network and App requires elevation (UAC). I know this is not very secure but that is the only way I know that would allow my users to run the install themselves without asking help from our deskside support. This application group by the way sits above the priority list before the catch all and is also using rule filter for those specific users only. My problem is that it does not get triggered from that definition. Has somebody got any similar definition in place that I can follow that works?

261
J
27 days ago
C
chiragNewcomer
asked in Buzz Board
How to get Certifications and Badges?

Hello everyone, I’m new to BeyondTrust University and Beekeeper. Can anyone please guide me how to browse through/get a Passwordsafe certifications and badges? Can we also get a learning path for the same? I have checked the whole console and the learning path is empty and there are no certifications mentioned anywhere. There are only fair few courses available. Thanks.  

1581
P
BeyondTrust Employee
28 days ago
T
tnossemNewcomer
asked in General
Errors when setting up and accessing public portal

I have set up another public portal and template for one of our companies to remote support, but when attempting to access the portal, we are getting DNS_PROBE_FINISHED_NXDOMAIN. Is this something I need to resolve on my side or does BeyondTrust need to set this up for us to have functioning? What are my next steps?We have also tried to add the certificate for the domain in the Appliance section, but it does not appear to “stick” after adding. Is this why we are having issues? How can I get this portal working?I have been trying to get a response from BeyondTrust support for 2 weeks now, and with no response, hoping someone on here can assist. Thanks!  

461
M
BeyondTrust Employee
29 days ago
B
bt101Trailblazer
posted in Windows & MacOS
EPM - Mac : Rollout : How do you handle new apps e.g. Homebrew that require Policy Changes

Hello All, I am curious to know how other users are going about rolling out EPM to Mac OS users who are currently admins. As an example, lets say we roll it out to 100 users with Quick start policy. Suddenly 10+ users want to install HomeBrew . I can tell them just input your password “n” number of times for now , while I work with Mac Sysadmin team to distribute the script via JAMF (not sure if they would want to have QA team test it which will add another couple weeks to it). How other EPM admins are managing it ? What if it happens with multiple new applications around same time - 5 different apps and 50+ users want it installed, like right now. Couple of things I am doing: - Get inventory of all apps across the devices that will get EPM and make sure these apps will work smoothly  - Looks for KBs to tweak the policy - Thinking of starting with discovery mode/monitoring - this will cover existing apps/settings etc that need elevated rights - thinking of 30-60 days - and then move to

827
B
29 days ago
R
RBRuthApprentice
posted in General
Use limits and billing

We purchased Bomgar primarily for our IS department support.  There are 3 line of business groups that occasionally need to remote to machines.  The 5 or 6 people in that group, I assigned to use a maximum of 2 licenses at a time.  At renewal time I bill them for their portion of the support bill.This has worked out OK but I am wondering if others have found ways to allocate cost or allocate license use to groups of people.My one complaint about Bomgar is that you need to exit the application to free up the tech license.  If you only click the x it keeps running and using a license.

2016
M
29 days ago
M
ManasviApprentice
asked in Windows & MacOS
Upgrade Endpoint Privilege Management for Windows 24.7

Hi Team,How to upgrade Endpoint Privilege Management for Windows from version 24.6.716 to the new version 24.7.

551
J
29 days ago
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Nov 11 - Nov 18)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021620 - Is 24 hours the minimum time a password can be rotated? What options are available for changing password frequency? KB0021654 - Discovery issue for directory query - Error "Selected Smart Rule does not contain any scan targets" KB0021656 - Users with delegated access to Analytics and Reporting cannot download subscription reports KB0021672 - Analytics & Reporting process daily failed - File system error: A string store or binary store with a compatibility level of '1050' is at the maximum file size of 4 gigabytes. KB0021752 - Secrets deleted from Secrets Safe are not removed from Secrets cache KB0021757 - RemoteApps mouse clicks not recorded when using Microsoft Edge browser KB0021761 - Last Login date does not reflect correct date or time after scan

230
GloriaB
BeyondTrust Employee
29 days ago
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Nov 11 - Nov 18)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021754 - Privileged Remote Access 24.3 feature Jumpoints deployable through Docker container

80
GloriaB
BeyondTrust Employee
29 days ago
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in Windows & MacOS
Endpoint Privilege Management (Windows/Mac) - Knowledge Article Publications (Nov 11 - Nov 18)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021527 - Does Endpoint Privilege Management for Windows support ARM? KB0021682 - Package Manager unable to install EPM Client or Adapter due to time out KB0021760 - EPM-W test connection error - The remote server returned an error: 403 Forbidden KB0021763 - JIT application access with EPM-M limitation KB0021765 - EPM-W test connection error - An error occurred while making the HTTP request to https://... KB0021766 - EPM-W test connection error - There was no endpoint listening at https://... KB0021767 - EPM-W test connection error - Could not establish secure channel for SSL/TLS with authority KB0021772 - EPM-W test connection error - An error occurred while receiving the HTTP response to https://... KB0021773 - EPM-W test connection error - The remote server returned an error: 503 Server Unavail

340
GloriaB
BeyondTrust Employee
29 days ago
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Remote Support - Knowledge Article Publications (Nov 11 - Nov 18)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021702 - RS Geofluent translation error - Chat translation failed

140
GloriaB
BeyondTrust Employee
29 days ago

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