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For a limited time, you’re invited to BeyondTrust University’s FREE Product Spotlights series, where our experts go live to showcase popular features, practical tips, and real‑world use cases designed to make everyday admin work simpler, faster, and more efficient. Learn smarter workflows See features in action Walk away with practical takeaways  Save your spot and join us live![Enroll now!]  Upcoming Workshop Topics Scaling Support in Realtime with Remote SupportDiscover secure, in‑session collaboration for both internal and external teams—backed by clearly enforced session policies. Learn how to scale support for growing organizations using refined group policies, with a focus on Team Leads and Team Managers. Managing Assets with Privileged Remote AccessLearn how to quickly configure Privileged Remote Access to onboard assets and connect to endpoints using an approval‑based workflow—streamlining secure access without added complexity. Using QuickStart and Collecting Logs with End

has anybody ever done any load testing on the appliances to generate some logs? My main purpose is to get a baseline of the logs so I can create monitor alerting out of it. And since I have not seen any logs of such sort yet, I have to generate it so I can do a query based criteria to target such threshold failures.

Does anyone know how to get BeyondTrust Jump Client or Customer Client working with interactivity on Intune Multi-App Kiosk machines? We have our Jump Client installed but there’s no interactivity in Kiosk mode. And Customer Client simply gets blocked. Part of the issue with whitelisting apps with AssignedAccess seems to be the multiple EXEs to whitelist and not allowing dynamic paths. E.g. I think bomgar-scc.exe needs to be whitelisted but it lives in C:\Program Files\BeyondTrust\bomgar-scc\*\ bomgar-scc.exe 

Hi everyone, I’m quite new to BeyondTrust and am completing the Privileged Remote Access - BCIE course.I wanted to know the difference between a Remote RDP Jump Item vs Remote Jump Item.Is Remote RDP Jump similar to using a VM session?Thanks in advance!

Hello all!After numerous attempts, I finally managed to successfully deploy the BeyondTrust Jump Client (MSI x64) via Intune. To save others time and frustration, I’ve put together a step-by-step guide (attached) outlining the exact process I followed to get the Jump Client installed on managed devices through Intune.I hope this helps—feel free to reach out with any questions!

Hi Everyone,I have a query regarding session archiving.If a 90-day retention period is configured for session recordings, the recordings are moved to the archive location after 90 days. Later, if the retention period is changed to 30 days, will this new setting apply only to newly generated recordings, while the existing recordings continue to follow the original 90-day retention? Kind Regards,

Hi There,we often create a blanc Test-Policy by importing the productive policy, make changes and test them there. However we expirience some unconsistencies when rolling back to the productive policy. In fact OnDemand processes are not being recognized. So if i start powershell as Administrator, it hits the default any uac (not OnDemand) This is most likely due to a cache issue or sth. On a machine which did not have the test-policy assigned, the productive-policy is working as expected and OnDemand rules are applied correctly.Multiple Computer restarts did not solve the problem. A few hours later, it just worked again without any changes.Is there a way to troubleshoot this? Many Thanks

Hi Team,  We have below requirements from our customer, how it can be achieved in the BTPS. Appreciate your quick response.“For Functional IDs, we’re looking to see if BT’s password manager is capable of basic username/password storage. I believe items 1 and 2 are the only “required” features. When you can, please send me whatever KBs, info sheets you have for BeyondTrust’s Secure Safe. Contain the following fields Unique identifier: Username: ideally, would like to be alerted if the username already exists. Password: Notes: a notes or custom field that allows Copy/Paste feature without showing the password. Ideally copy password option would clear from copy/paste cache after a limited time (30 secs/1 mins) Password Generator – allows creation of 25 character complex password. This is optional but preferred. Optional features, not required Autofill option without showing password Show/identify weak password. ”Thanks and regards,Billa Shivateja.

Hi,I have a problem with the Avecto Defendpoint Service (client version 25.8.12.0).When I restart a Windows 11 notebook, the service is running, but EPM does not work correctly.To resolve the issue, I have to restart the Avecto Defendpoint Service manually, after which everything works as expected.If I set the service startup type to Delayed Start, it starts after about two minutes and then works fine.Has anyone else experienced this issue?Thank you.Kind regards,Thien

Hello All,Is there a way to notify (some sort of pop up) the users that the JIT request has been approved via BT EPM app/agent for a better user experience ? PMC has been integrated with SNOW.

You’re already securing credentials with Password Safe. But now it’s time to see and control how access is actually being used. That’s where Privileged Remote Access (PRA) and Insights take your security to the next level.  Why you’ll love PRA + Insights:  Control access in real time – give just-in-time privileges to systems without slowing teams down   See everything that matters – monitor sessions, users, and non-human identities  Stay audit ready effortlessly – centralized visibility keeps compliance simple   Spot risks before they become problems – actionable detections and recommendations from Insights  With PRA + Insights, you get the best of both worlds. Full control and visibility over privileged access, all while keeping your credentials safe.  Curious how it works? Check out our PASM+ solution brief or sign up for our upcoming webinar, Privileged Access that Keeps Security and Teams in Sync.  Ready to level up your security? Request your personalized demo here. 

Hi all,Just want to check, does anyone have the official slide deck for the BeyondTrust Password Safe solution from BeyondTrust?Thanks.

Hi AllI have onboarded multiple applications in Beyondtrust password. We are using cloud version of password safe.  All the thick client application like winscp, sql developer,toad etc are not getting launched using functional account. Web application using same function account gets launched. I am able to access the application from session host from cmd. however from password safe it is failing. All ports are open and Functional account test is also passing Does anyone has any idea whats the problem.. any pointers will surely help.Regards Imran

Hi all, On a Linux Jumpoint, in order for the Web Jump to work, there are a few dependencies that need to be corrected, most of which are included in the POST_INSTALLATION_NOTES text file, like the following:*** NOTE ***If the Web Jump feature is going to be used on Ubuntu 24.04+ or on a similarlyderived Linux distribution, then an AppArmor profile needs to be added by running:    sudo cp "/home/user/Jumpoint/apparmor-profile" /etc/apparmor.d/sra-jpt-1770209519    sudo apparmor_parser -r /etc/apparmor.d/sra-jpt-1770209519 Another dependency is the X11 driver, which is included in the KB for the installation of the Jumpoint (Install a Linux Jumpoint | RS). However, even after completing the above steps, I was getting the following error:/home/user/Jumpoint/sra-web failed with exit code 133 -- Likely the AppArmor configuration needs to be performed on the Jumpoint. See the POST-INSTALL-NOTES.txt in its installation folder for details. Checking the dmesg event logs, I detected the followi

I can log into the portal but when I click on links for KB articles or cases nothing happens. If I use a direct link to a KB article I get a message that it was not found. Is anyone else experiencing problems or do I need to look for issues on my ends?

Hello Everyone, We are currently performing clean up act for previously configured data in BeyondTrust Password Safe (On-Premises Instance). while analyzing data it was found that there are number of Address groups which are configured but not sure how those are related to any Smart Rules.Is there any easy way to find out list of smart rules using those Address groups? May be a DB query also works. Thanks,Prasad

The following articles were published last week. New Knowledge Base Articles: KB0022358 - Is there a way to prevent screenshots being taken when in session? KB0022440 - Can port forwarding be used on the SRA appliance for Remote Support or Privilege Remote Access ? KB0023395 - Unable to sign-in to Rep or Access Console when multiple SAML providers and network restrictions are configured KB0023424 - macOS users unable to download or install client "Open To Start Support Session.zip" KB0023448 - How to disband and re-configure Atlas cluster in Remote Support and Privileged Remote Access KB0023491 - Privileged Remote Access and Remote Support 26.1 operating system certification matrix KB0023496 - How to remove Jump Clients if the endpoint is no longer reachable KB0023501 - How to turn on sound during endpoint sessions for RS and PRA