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Hi all,Just want to check, does anyone have the official slide deck for the BeyondTrust Password Safe solution from BeyondTrust?Thanks.

I can log into the portal but when I click on links for KB articles or cases nothing happens. If I use a direct link to a KB article I get a message that it was not found. Is anyone else experiencing problems or do I need to look for issues on my ends?

Hi AllI have onboarded multiple applications in Beyondtrust password. We are using cloud version of password safe.  All the thick client application like winscp, sql developer,toad etc are not getting launched using functional account. Web application using same function account gets launched. I am able to access the application from session host from cmd. however from password safe it is failing. All ports are open and Functional account test is also passing Does anyone has any idea whats the problem.. any pointers will surely help.Regards Imran

Hello Everyone, We are currently performing clean up act for previously configured data in BeyondTrust Password Safe (On-Premises Instance). while analyzing data it was found that there are number of Address groups which are configured but not sure how those are related to any Smart Rules.Is there any easy way to find out list of smart rules using those Address groups? May be a DB query also works. Thanks,Prasad

Hi,I have a problem with the Avecto Defendpoint Service (client version 25.8.12.0).When I restart a Windows 11 notebook, the service is running, but EPM does not work correctly.To resolve the issue, I have to restart the Avecto Defendpoint Service manually, after which everything works as expected.If I set the service startup type to Delayed Start, it starts after about two minutes and then works fine.Has anyone else experienced this issue?Thank you.Kind regards,Thien

The following articles were published last week. New Knowledge Base Articles: KB0022358 - Is there a way to prevent screenshots being taken when in session? KB0022440 - Can port forwarding be used on the SRA appliance for Remote Support or Privilege Remote Access ? KB0023395 - Unable to sign-in to Rep or Access Console when multiple SAML providers and network restrictions are configured KB0023424 - macOS users unable to download or install client "Open To Start Support Session.zip" KB0023448 - How to disband and re-configure Atlas cluster in Remote Support and Privileged Remote Access KB0023491 - Privileged Remote Access and Remote Support 26.1 operating system certification matrix KB0023496 - How to remove Jump Clients if the endpoint is no longer reachable KB0023501 - How to turn on sound during endpoint sessions for RS and PRA

The following articles were published last week. New Knowledge Base Articles: KB0022358 - Is there a way to prevent screenshots being taken when in session? KB0022373 - Unable to download Access Console from PRA environment KB0022440 - Can port forwarding be used on the SRA appliance for Remote Support or Privilege Remote Access ? KB0022994 - Approving vendor registration fails "forbidden" KB0023395 - Unable to sign-in to Rep or Access Console when multiple SAML providers and network restrictions are configured KB0023448 - How to disband and re-configure Atlas cluster in Remote Support and Privileged Remote Access KB0023491 - Privileged Remote Access and Remote Support 26.1 operating system certification matrix KB0023501 - How to turn on sound during endpoint sessions for RS and PRA

The following articles were published last week. New Knowledge Base Articles: KB0022371 - Unable to elevate with EPM-UL and sudo - Error 8523 Client failed to contact remote host

The following articles were published last week. New Knowledge Base Articles: KB0022887 - JIT requests stuck in the pending status in ServiceNow

The following articles were published last week. New Knowledge Base Articles: KB0022234 - Okta SAML integration is failing with 500 internal server error KB0022247 - Can BeyondInsight Password Safe be integrated with Axonius? KB0022331 - How is PS Cloud backed up? KB0022332 - Can access to the PS Cloud instance be restricted? KB0022336 - Is the IP address assigned to the PS Cloud instance static? Can it be provided? KB0022401 - Resource Broker failed to update after PS Cloud has been upgraded KB0022405 - Password Safe Cloud Notification - Failed to queue update for resource broker KB0023485 - Password incorrectly being marked as changed when making changes to a local user in User Management KB0023488 - After upgrading to 25.3 or later, API requests or automation scripts fail with 401 Unauthorized, 404 Not Found, or 400 Bad Request errors KB0023489 - Cisco manage

The following articles were published last week. New Knowledge Base Articles: KB0022220 - Error trying to join a domain - Undocumented exception

Some users intermittently encountered this error in Password Safe PAM:Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.After that error message, the session disconnects.Tech Support determined that the issue is caused due to a network-related TLS/SSL interference between the appliances and target servers. However, Networking team couldn't find any issues to fix.Please share with us if anyone encountered this type of issue.ThanksMeku

What is the best practice for configuring IP rules on APIs when the servers’ external IP addresses change frequently?

Hello All,Is there a way to notify (some sort of pop up) the users that the JIT request has been approved via BT EPM app/agent for a better user experience ? PMC has been integrated with SNOW.

Hey everyone,Checking to see if anyone has seen this before, I have multiple servers in an environment that all point to the same proxy.  On a handful of these servers, I can see where package manager is downloading and attempting to install the adapter and client.  However, on others I’m seeing where it cannot download the package.  It tries 5 times, gives up and says I can find more information on the agent with a specific ID (looks like the computer ID).  Anyone have a location for that log? I’ve looked in the standard ones with no luck.I’ll attach an example from the event viewer logs so you can see where it downloads and tries to install the adapter with a 1603 error on one (this I’m trying to fix with workarounds) and on the other it can’t download at all.  

Does anyone know if it is possible to include multiple domains in a management rule filter?  For an example, we need to setup rules to move multiple domains to single computer groups after a certain length of time.  Currently, I have over 20 management rules in place to do this functionality, however I would like to cut that down if possible.  

I set up my jump groups and created a jumpclient linked to each jump group. In the jump client configuration I checked the box to allow override for the Name field and I’m trying to pass the jc_name parameter with the MSI deployment. However, it seems to just ignore it and the device comes in the rep console with the name showing as the Jump client name and not what I entered in for the jc_name parameter…. Has anyone had luck setting the name in the rep console with the MSI parameter? 

Hi Guys, Can anyone address this query? Does PRA Remote RDP Jump using SecureApp with Type Remote Desktop Agent requires Cal License. Use case is we have an application that needs to be accessed, so we configured the Remote RDP jump short cut and configured  SecureApp with Type selected Remote Desktop Agent. If Yes Cal is needed then why do we have two options one RemoteApp and the other Remote Desktop Agent. please let me know how to go ahead without the Cal license for this use case

Hi Everyone,I’m posting here to seek your guidance and help in troubleshooting an issue we encountered during a recent Beyond Trust Password Safe upgrade from Password safe 23.3 version to 25.1 version.During the upgrade activity we faced an issue that required us to roll back the change to restore service stability. Since we did not have an immediate workaround available from BT support team , we proceeded with the rollback.Inputs or best practices for troubleshooting similar issues during upgrades Guidance on the error observed, based on the screenshots and details shared below. Any recommendations or pre-checks that should be performed to avoid encountering the same issue againPFB screenshot for your ready reference. Any insights or experiences you can share would be greatly appreciated and will help us better prepare for the next upgrade window.Thank you in advance for your support.Best regards,Billa Shiva Teja

Hi Team,  I need latest version  password safe upgrade document. Regards,K.Sathiya

EPM-W is blocking some of the functionality of ZoomText screen reader. How do we get around that and allow all functions of ZoomText to run? zt.exe and child processes have been whitelisted already.