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Hello, I was wondering if anyone else is having any issues with logging into the Remote Support representative console after updating to macOS 27 Golden Gate?We are a small team, but so far we have four people who have updated, and currently two of them are not able to sign in. There is a spinning wheel for about 10-15 seconds after clicking login, and then it just stays on the authentication page as if nothing happened. Reinstalling the program doesn’t help, and we also tried using the following command:sudo tccutil reset All com.bomgar.bomgar-sccThis would allow one successful login, however the issue would happen again the net time we tried to login. 

The release notes for 26.3 mention that JIT Admin notifications have been added so users know right away that they have been approved/denied without needing to constantly check the endpoint utility app. It explicitly says JIT Admin. Does anyone know offhand if those notifications have been added for JIT Application approvals? 

Hi there, currently i got some case request for one of my customers, their using 3 UVM 2016 in A/A deployment with BI version 25.1. they want to upgrade UVM 2016 to UVM 2022. is there any one that experiencing this upgrade scenario before ? because , i just planning  to add on new UVM 2022 as worker node first before enable the new UVM 2022 as an admin console before all UVM 2016 will be take down and dismantled. Thanks, and hope you are all have a great day a head.

Hi. We have a default Group Policy for all support teams that gives access to all jump clients. The policy applies to all members of our tenant, using the tenant ID. Is there a way to exclude specific agents so that the policy does not apply to them? I want to set up a separate Group Policy only for one agent to have access to only a very limited number of jump clients, but I can’t if they are already a member of the default group because they are a tenant member.

Has anybody here ever implemented Qualys scanning against their PS on-premises appliances? Is it possible to create a local account for Qualys on our on-prem appliances for Qualys scanning or is this not allowed?

Hello,I have a CloudShare Based Windows Server 2022 VM with EPM Client, Adapter and Package Manager installed. It is visible in Pathfinder as connected, up to date, with the right policy assigned. When I update policy at the endpoint it says the latest available version is present. I am using default Workstyles (High, Medium and Low Flexibility) and created one user (at the endpoint) for each Workstyle. I defined filters with the specific user names and SID’s in each workstyle. However, the policy seems to have no effect.I compared behaviour of High and Low Flexibility account. I tried installing basic software (e.g. 7-zip) - both are getting error: Access is denied. I tried running regedit - both run it, but have access denied to the same entries. I tried creating a new folder in Program Files, and got Access Denied. The Analytics tab in Pathfinder shows no activity at all. In short - everything acts if EPM was not there at all, although all connectivity seems to be fine.I suspect I m

Hello Beekeepers community!!!We currently add Active Directory (AD) users to local BT Group security groups for access management. However, we have identified a concern regarding user lifecycle management and audit compliance.At present, when a user account is disabled or becomes inactive in Active Directory, the user is not automatically removed from the local group(s) to which access was previously granted. As a result, the group membership does not accurately reflect the list of active users.For example:Local group: BT-PAM-ACCESS Total members displayed: 10 users Actual active users: 8 users Disabled users in AD: 2 usersEven though the 2 users are disabled in Active Directory, they continue to appear as members of the local group. During audits, we provide screenshots of the local group membership as evidence of access reviews. This results in audit evidence showing all 10 users, which can be misleading because it includes accounts that are no longer active.Concern: The current proc

Hey all, I’m looking to optimize how we use BeyondInsight/Password Safe Managed Account Propagation Settings and would love to get your input. Right now, we want to automate password rotations for our domain service accounts without accidentally breaking dependencies like Windows Services, Scheduled Tasks, or IIS App Pools. I’m curious to know exactly how the propagation engine behaves under the hood in your environments?What specific use cases you’re leveraging it for and most importantly, what configurations or operational habits you’ve put in place to ensure 100% consistent results without missing target servers or causing service downtime. So, how are you guys handling this successfully?

Is there any way to change IP address of already onboarded assets to Beyondtrust password safe? everytime we have to delete the older asset and then re-onboard the asset.

In BeyondTrust Password Safe, Cloud  why are some manually added assets unable to change the assigned workgroup? The option appears unavailable & disabled.  

Hi all,Just want to check, does anyone have the official slide deck for the BeyondTrust Password Safe solution from BeyondTrust?Thanks.

I have created a daily backup for my PS using Windows File shares and was pointed to one of my Windows File Share using a domain service account. This one works fine. My only concern is that we keep receiving alerts about NTLM login failure/SMB session failure for the service account since it was running from the U-series appliance (non-domain joined) and connecting to the windows file share in the domain using the domain service account. Even though the daily alerts keep popping up with those failures, we still have the completed backups. I was wondering if you guys have any better option with this backup and minimize these kinds of alerts?

Hi Team,We are planning to implement a BeyondTrust Password Safe Cold Spare DR appliance in AWS West while our production environment is running in AWS East.Could anyone share the implementation steps, prerequisites, and best practices for setting up a Cold Spare appliance?Specifically looking for guidance on:Prerequisites before enabling Cold Spare Hostname/DNS requirements SSL certificate requirements Backup and restore process Validation/testing after setup DR activation procedure during a regional outage Failback process once the production region is restored Any lessons learned or common issues to avoidAny documentation, implementation guides, or real-world experiences would be greatly appreciated.Our production environment consists of an HA pair in AWS US East (10.209.66.xxx/ 10.209.66.xxx) and a Cold Spare appliance in AWS US West (10.207.12.xxx). The Cold Spare KB states that a Temporary Appliance Name must differ from the primary hostname, while the U-Series Business Continuit

How to export Secret Safe from 24.X On prem to 26.1 Cloud?I m able to export the folder names, secret names but not keys, credentials and files. how can we do this in bulk.

A few times I’m asked about what to do about employees who have left the organization and their accounts that are in PasswordSafe. The following are some suggestions on next steps, and components to watch out for when cleaning up the environment. Step 1: Audit Current Access in PasswordSafe I would recommend running this before deprovisioning a user so you have a record of their configurations to make clean-up activities a bit easier. Unless the user is an Admin - skip to step 2. Step 2: Remove Access to PasswordSafe 🚩 Note: if you have let go an Administrator, validate PasswordSafe immediately, regardless if automation is configured, to ensure there are no potential paths into the vault by removing access to PasswordSafe. While this may be the most obvious, there may be a few components worth noting. Occasionally this may be set up with a SCIM, or integrated into an automation for user lifecycle management. The short version is to ensure the users aren’t provisioned to a group that p

Dear Team, Could you please advise on the best approach to onboard accounts that are managed in an IBM LDAP Directory Server and used on standalone AIX systems

 Description of Integration:The integration described in this guide uses webhooks and API requests to allow users to approve EPM BeyondTrust application access request tickets in ServiceNow using CVE scores and severity ratings from Tenable, which eliminates manual intervention and delays, helping organizations improve their overall security posture.DisclaimerThis integration is an example of a working prototype and will not be supported by BeyondTrust. Any sample or proof of concept code (“Code”) provided on the Community is provided “as is” and without any express or implied warranties. This means that we do not promise that it will work for your specific needs or that it is error-free. Such Code is community supported and not officially supported by BeyondTrust. BeyondTrust and its contributors are not liable for any damage you or others might experience from using the Code, including but not limited to, loss of data, loss of profits, or any interruptions to your business, no matter