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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in Linux / Unix
Endpoint Privilege Management (Unix/Linux) - Knowledge Article Publications (Apr 14 - Apr 21)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022130 - Unable to use Sudo commands. Client licensing error - No space left on device KB0022139 - pbrun24.1.4-05[2730476]: Could not connect to run host

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GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in Windows & MacOS
Endpoint Privilege Management (Windows/Mac) - Knowledge Article Publications (Apr 14 - Apr 21)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022205 - EPM-W MSI install command flags KB0022215 - Privilege Management for Mac client app bundle continually verifiying package

150
GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Apr 14 - Apr 21)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021352 - Secrets Safe import secrets menu option missing KB0022203 - User in admin group is not able to see "view all safes" toggle in Secrets Safe KB0022204 - Cannot view discovery reports "An error was reported" KB0022217 - Secrets Cache install fails with error "0x80070643 - Fatal error during installation" KB0022218 - End user does not have personal folder in Secrets Safe

90
GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Active Directory (AD) Bridge - Knowledge Article Publications (Apr 14 - Apr 21)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022197 - Default Packages in RHEL 9 and derivatives don't include perl modules - error when installing FindBin

40
GloriaB
BeyondTrust Employee
M
mikey
asked in Windows & MacOS
Issues with elevating MSI's

Hello, I can start with saying that we do have a support case open at the moment. But just curious is anyone else has encountered this. After updating to 25.2.11 some MSI’s fail directly after launch or mid through the installations.  They get errors like these:2738, Could not access VBScript run time for custom action [2]. 2739, Could not access JScript run time for custom action [2].to solve this one should run regsvr32 jscript.dll or regsvr32 VBScript.dll however after installing 25.2.11 we are no longer able to edit HKEY_CURRENT_USER\Software\Classes\CLSID\{Any CLSID Folder}.If I downgrade BTPM towards 23.9.261.0 the MSI’s does not fail and im able to read the content of HKEY_CURRENT_USER\Software\Classes\CLSID\{Any CLSID Folder}.regardsMichael

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N
J
BeyondTrust Employee
Johnli AzucenaBeyondTrust Employee
posted in General
Remote Support: Managing Group Policies Interactive Workshop

Do you still have uncertainties about how to configure Group Policies?  💻🔐 Dive into our Interactive Workshop to learn about our Best Practices and put your knowledge to the test!  🧠💥 Title: Remote Support: Managing Group Policies Interactive WorkshopDate: 20 May 2025Time: 8 am Eastern and 1 pm UK and 8 pm SGTDuration: 90 minutes  Workshop Aim: This Interactive Workshop aims to test participants on their knowledge on how to manage Group Policies and the permissions in a set scenario.  Learning Objective:  At the end of this session, you will have been tested on adjusting, creating and managing  Group Policies by following a scenario environment given to you. You will also understand where permissions need to be changed for users depending on the type of access they need.   In this session we will cover:  What is the purpose of Group Policy  How Group Policy works within Remote Support  Key Concepts and best practices for managing Group Policies  A scenario where you get to confi

480
J
BeyondTrust Employee
R
Rohit NikamApprentice
asked in General
Issue with BYOT Option – Remote RDP Sessions Terminating

Hello,I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.Could you please assist in identifying the cause of this issue and suggest a resolution?

1716
I
S
suhail.salimNewcomer
asked in General
Change AD user status from active to inactive/disabled

Hi All,We have AD users in password safe who are quarantined and form login disabled. The users are no longer in organizations. The group we created to onboard these users are also disabled/deleted. The access revoke method used by earlier admins were incorrect and they removed the group from password before syncing them. Is there a way we can make these users status as inactive?

302
MikeK
D
Didla DheerajNewcomer
asked in General
Enhance the disco scans so they don't generate the false-positive logon events

Hi All,When the Password Safe Detailed Discovery Scan runs against a Windows server, the BTExecService agent deployed on the scanned server enumerates the members of all local admin groups, so these can eventually be onboarded and managed by Password Safe. We have observed that Group Memberships for each enumerated account are also checked. This enumeration process is causing the LastLogonTimeStamp for the enumerated accounts to be updated, generating logon events attributed to the Discovery Scan agent BTExecExt.Phoenix.exe, even though no actual logon operation took place.In fact, according to the Microsoft article below, the LastLogonTimeStamp attribute can be updated and trigger a logon event even if the user has not logged on. This behaviour is an artifact of a Kerberos operation known as Service-for-User-to-Self (S4u2Self), in which a client/service can request a ticket for a user that is only useful for things like determining Access Checks or Group Membership.https://techcommuni

661
H
BeyondTrust Employee
D
Didla DheerajNewcomer
asked in General
Native web application support in PAM

Hi All,Currently it's not possible to add a webbrowser application native in BeyondInsight Password Safe and inject the privileged/managed account credentials, without RDP/RDS server integration. Please add the option to: Add a (web)application page and inject the privileged/managed account credentials Add a rotate option, using an API functional account with custom API scripting/calls. Best regards,Dheeraj.

461
H
BeyondTrust Employee
T
tsipesNewcomer
asked in General
API /Secrets-Safe/Secrets returns no data

We recently upgrade to 24.3 and now we have a reporting issue.  Using the API /Secrets-Safe/Secrets with a GET returned all the secrets stored.  Now, it returns nothing.  Other API calls to other endpoints work with no problem.  This is a SOX reporting issue now.  I have opened a ticket but thought I would try here to see if anyone had any thoughts.  Other than the software upgrade, nothing else has changed. TIA

231
H
BeyondTrust Employee
S
SathishNewcomer
asked in General
how to setup email notifications to the service account owners once the password is rotated in password safe

We have the following use case:  Onboard the service account to password safeNotify the service account owners with the new password when the password is rotated in password safe. The password need to be communicated to the service account owners for any external service account usage beyond password safe  The service account password should be updated by the password safe on the underlying windows services/scheduled tasks/ IIS application pools.I would like to understand the feasibility on the email notifications, password updates on the services and any challenges that anyone faced while onboarding the service accounts. 

611
H
BeyondTrust Employee

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