General

First off thanks for adding a Knowledge Center to Password Safe, really great.BUT why does this have to be a “lose” button that can be placed anywhere on the screen.Default, right on top of your counts. Exactly the same was done prior in PM Cloud, WHY. This could easily be a static button in the menu on the left, plenty of room for both PS Cloud and PM Cloud.

Hello Guys, In Password Safe cloud the retention policy for session recordings is 1 year, is there any method we can extend this in the cloud, or can we get it saved to an on-prem server or NAS? Thanks Gavin 

The following articles were published last week. New Knowledge Base Articles: KB0022023 - Error "HTTP status code: undefined" when trying to log in to Password Safe Cloud KB0022032 - How many FIDO2 Authenticators can be registered in Password Safe? KB0022059 - Secret Cache server error: Couldn't connect to server. Failed to create HTTPS rest server

Hi All, I have a question regarding my exam eligibility for BCIE - Password Safe Certification.In BCIE - Password Safe Learning Path inside BeyondTrust University platform, there is a module called ‘Password Safe Deployment Exam’. I already took the exam and pass it on November 07th, 2024. Today (February 27th, 2025), I want to review the exam questions but because of the bug which I cannot view all the exam questions then I try to retake the exam. After I retake, I found out I failed the exam and I cannot retake the exam again. But if I see the status of the module, it still said “Course Completed”. 

Hi team,Is it possible to have credential checkout functionality outside of RDP sessions in PasswordSafe cloud. Thanks,CS 

The following articles were published last week. New Knowledge Base Articles: KB0022010 - How does the worker node recognize which network interface to use for communication? KB0022053 - Password Safe report not showing all reviewed sessions KB0022056 - After editing default Password Policy, the configurations were reset.

we have propagation action for service account would how we can list which account are associated with the propagation action  and how do we alert it the action fails for some reason

I checked KB0019103 kb article but this works only for Linux Servers, is there any such mechanism for RDP Connection on Windows Servers as well?I want to restrict specific users so that they can’t see reboot and shutdown option or their sessions should be terminated same as in Linux Server. 

I tried extracting the User Account on Asset Report under Analytics & Reporting tab Reports->AssetUser->Account. But the report contains disabled account as well, I need the report to contain the Disabled column having True/False Flag.See below screenshot of one asset If in asset details there is column of Disabled then why can’t we see in reports. 

Is there a way to limit the servers a user sees when accessing their privileged account? We want to be able to only list servers a user has access to in AD so that they can RDP to them without being overwhelmed with a listing of all servers.

Hi, I am unable to get RDP sessions after updating my assets.   

Is there a way to alert when an user views the recording ? We can see it says 1 audit after the video is played etc but can we sent this as alert? or is it part of the audit logs? and can we sent that to the SIEM and from their set alert?

Hello everyone, I am having an issue in my enviroment, we have 2 RDS assets who has a load balancer between the PS Server and then. And the session hijacking is occurring only on application session, the access policies is already on the configuration to logoff on disconect, force termination and enhanced session auditing, I tested some ports in the load balancer that are used to deploy the ESA service, 445 and 139, and both were blocked, but even after the release the problem persisted, not all sessions suffer from this problem of session stealing, but it is a significant number that is impacting on the experience of using the tool. Someone can help me with any other alternative to avoid this problem? Thanks

The following articles were published last week. New Knowledge Base Articles: KB0021346 - MobaXterm SFTP side pane missing directories and file when doing Quick Connect session that are proxied through Password Safe KB0021989 - HA Error: Validate partner product configurations... The SQL Server account names which Endpoint Privilege Management is configured to use must match.

Need a report containing list of assets having no managed account

Need a report containing list of users having access to which assets through which managed account, I have already tried running Entitlement by User report but it does not meet my usecase.I need a single csv file containing the list of all the users having access to which all managed systems via which which managed account. Needed for compliance purpose, but this BeyondTrust PasswordSafe is unable to meet my criteria. I am clueless to know that this tool is PAM Leader in the market!!!

Hi Team,  Recently I’ve performed Discovery Scan during that time I have faced this below Issue.“discovery agents below version 20.1 are end of life, not supported for new scans and need to be updated” Are there any updation do we need to take ? or I need to check anything? Appriciate your support. Thanks!

Hello I did the upgrade to 24.3 as there was a KB which mentions that when the prompt ends with > , platform testing fails with account verification which is the behavior we are facing. we are still facing this issue even after upgrade to 24.3

Hi Team. What is the best practice for enabling the automatic password management for the functional account? Is it recommended to do so? and once it is enabled is it only going to rotate the password for the functional account or it will rotate all other managed accounts that are onboarded to Password safe? and how can we retrieve the password of functional account from the console once it is enabled? Appreciate your feedback on this?   

Hi. I have recently performed a detailed discovery scan against one asset, it completed successfully but I am not seeing any details for services, tasks etc etc. Scan was completed three hours ago.Is it normal to take a long time to get this information populated? Are there any logs I need to check to see why I am not seeing the details yet?   

Hi All,Is there anyone can brief us with the used smart rules used to automatically onboard local and domain accounts after discovery? this request is raised by a lot of customers, so if any one can brief and help.

Dear I am trying to update Beyondinsight, passwordsafe, and appliance management from BT updater but it is not able to downlaod the packages and in the passive node it neither able to display the passwordsafe available version. The idea is to go with offline installation. Is there any way to fix the BT updater and avoid go to offline? if no is there someone with the same issue and solved by going to offline installation? Please share your insights.

Hello Guys,Can we configure  password safe active-active deployment with minimum of two nodes as below ? Can UVM-1 act as both management & worker node ?     

HI Everyone, I have onboarded the local Linux accounts in PWA. But am looking for password rotation via PWA for non domain joined Linux accounts. Does any one have idea about local Linux accounts password rotation in PWA. If yes please suggest me on this. Thanks and looking for your quick support.Password Safe