General Topics

 Now available for a limited time, join our instructors live to learn about our BeyondTrust's latest product innovation... Pathfinder! One Integrated Platform. Infinite Identity Security. Workshop Title: Getting Started with PathfinderDate: Multiple sessions available from September through OctoberDetails: Unlock the full potential of your identity security strategy with Pathfinder — your new centralized hub for managing access, navigating BeyondTrust solutions, and streamlining administrative tasks.In this live workshop, you’ll:Discover what Pathfinder is and why it matters Learn to navigate the user interface with ease Seamlessly switch between key BeyondTrust tools Manage user access and site settings Access additional resources for continuous learning Reserve your spot now at BeyondTrust University »**Please be aware that an Okta ID is needed to log into BeyondTrust University. If you do not have an Okta ID, contact your company's administrator.

I am having an issue with a managed account. When I go and set the toggle to “Disabled at Rest” and then save the configuration, I can go to advanced details and it shows me that the account is set to Disabled at Rest. However within a minute or so, it resets itself to Disabled at Rest being off. No other changes are being made and the account is not even being used.Any ideas?

Hi Everyone,Hope everyone are doing well. I am completely new to BeyondTrust and interested in learning BeyondTrust PAM. I am not familiar with the names of the product that BeyondTrust offers as well. I do have experience on other PAM product but wanted to expand my knowledge. Please help me with how to learn BeyondTrust PAM as well what products are offered by BeyondTrust and their Names.  

In the education team we’re always looking for new avenues to help inform our product users on topics associated with what we deliver. As classroom teaching can be quite proscriptive we've kicked off a podcast series where we can expand and discuss topics related to the core interest of security and the training on the products we deliver.The first three episodes are available now for education subscription customers at https://university.beyondtrust.com/pages/54/podcasts

Elevate Your Learning ExperienceSince 2023, BeyondTrust University has offered hour-long, instructor-led workshops to complement our subscription eLearning offerings. These workshops provide direct access to our instructors, allowing learners to dive deeper into specific use-cases, best practices, and advanced features of BeyondTrust solutions with our subject matter experts. Topics range from fundamental knowledge of products, such as workshops on our Jump technology, to new features like Just In Time (JIT) Application Access and third-party integrations like ServiceNowLeveling upBeginning in 2024 we piloted new interactive workshops with an extended run time and hands-on learning environment. Instructors can pre-teach our learners on features and best practices before allowing teams of learners to solve complex exercises, build and test policy, or explore new features in a safe environment. These workshops are generally more complex and have prerequisites but allow experienced Admin

I know the PRA is a closed system, but can someone tell me what OS the PRA appliance is running on and what database is behind it? I need this information for a tender.Thanks RegardsArno

How can we link our certifications to badges in BeeKeeper ? 

Hi Beekeepers, I hope everyone doing good. I here to post my query that I would like to complete the Password safe administrator certification. I would like to inform you that I have already completed the password safe course in BTU and earned 15 CPE hours then I was strucked where to go to and complete the certification. I have given all my trails to search the certification in BTU unfortunately I couldn’t find anything related this.Could anyone please help me to re-direct to enoll and complete the certification. it would be greatly appreciated.Thanks!Raju

In BeyondTrust we offer Technical Support services available to all our customers via several channels if they own a BeyondTrust product and have a valid maintenance contract. All cases will be screened upon submission, regardless of how a support request is started, to guarantee that you get help from the right product expert.You can contact BeyondTrust Technical Support online via Customer Portal.identity.beyondtrust.com BeyondTrust uses Okta for a single authentication source to access the Customer Portal, Ideas Portal, and BeyondTrust University. If you need access to the Customer Portal, please email portalaccess@beyondtrust.com  Or by phoneUSA: (866) 652-3177UK: +44 (0) 1628 480 210The full list of more regional phone numbers to call can be found on the Customer Portal. BeyondTrust Technical Support availabilitySeverity 1: 24 hours a day, 365 days a year - For Severity 1 cases, it is highly recommended you phone one of our listed lines. Severity 2 and 3: Sunday, 7pm US Central Ti

Hello BeeKeepers Community, We wanted to provide an explanation for the bulk product updates posts you may have noticed today. This is a result of us moving to a new platform for hosting our product documentation as well as having to rework our product updates post automation to work with the new platform. Moving forward, release notes will be posted as they become available. We apologize for any possible confusion this may have caused. - Community Moderators

BeyondTrust’s Virtual Product User Groups offer a unique opportunity to connect, share knowledge, and learn from BeyondTrust experts, as well as peers leveraging your same tools at other organizations. Each session features the latest product updates + roadmap from Product Management, a product-specific workshop delivered by a BeyondTrust University (BTU) instructor, as well as opportunities to hear from other customers and BeyondTrust experts about how to get more value from your solution. Product User Groups are typically hosted twice per year, per product, per region.Below are some recent BeyondTrust Product User Group recordings:Recorded August 29, 2024: Password Safe User Group BTU Workshop: Configuring Windows Services to use a Password Safe Managed Account. Recorded September 05, 2024: Endpoint Privilege Management User Group BTU Workshop: Just in Time (JIT) Application Access for EPM. Recorded September 19, 2024: Remote Support User Group BTU Workshop: Vault for Remote Suppor

When a new product release comes out, Known Issues at the time of that version’s release are contained in the Release Notes. As new items are discovered in a release, Known Issue Knowledge Base articles are created. This video shows you how to find them so you can keep up to date regarding issues that may have arisen since a product version’s release. 

Question to the Beekepers forum , ON the UVM we have a local account BTADMIN . The question is it is possible to have some sort of MFA or Authenticator token  to be generated when ever we use the BTADMIN to log into the UVM. The request is to enhance the monitoring or usage of the when the account is used to logon locally to the UVM

Hello Beekepers I have a question with regard to Fortinet Firewall onboarding. We have Firewalls in HA that have 1 active and 1 passive device using a single IP  so basically these devices are clustered. Can Password safe onboard the devices that utilize a single IP. We found that we can only onboard the active node and not the passive node. Has anyone seen this before and how did you onboard

Hello everyone, I’m new to BeyondTrust University and Beekeeper. Can anyone please guide me how to browse through/get a Passwordsafe certifications and badges? Can we also get a learning path for the same? I have checked the whole console and the learning path is empty and there are no certifications mentioned anywhere. There are only fair few courses available. Thanks.  

With the exciting launch of BeeKeepers, it allows us to bring customers together to share discussion topics and answer questions within our Community. However, are you interested in digging a little deeper into success stories of our customers and how they have overcome their challenges by using BeyondTrust products? If so, you need to check out our BeyondTrust Case Studies! Why Customer Success Stories Matter:Inspiration: Discover how others have achieved remarkable results with our products. Confidence: Strengthen your belief in your decision to choose BeyondTrust. New Possibilities: Explore how our product can benefit your business in unexpected ways. Peer Learning: Learn from the experiences of others and avoid common pitfalls. Check out some of our recent case studies:Sourcegraph employees get permissions 25x faster with Entitle Their challenge focuses on a painful manual permission process and how Entitle helped streamline access requests and grants. How Polsinelli Enhanced Secu

In today’s rapidly evolving digital landscape, understanding and implementing effective cybersecurity strategies is more critical than ever. With the rise of buzzwords like JIT, it's essential to clarify its key components to help you strengthen your cybersecurity posture. 1. Minimize Access:Implement the principle of least privilege by granting users access only to the information and systems they need. This limits potential damage from insider threats and breaches. 2. Regular Updates and Patching:Keep all software and systems up to date. Regular updates and patches address vulnerabilities and protect against evolving threats. Make it a habit to check for updates regularly. 3. Monitor and Audit Access:Continuous monitoring of who accesses your systems is crucial. Use automated tools to maintain visibility over user activities and detect any unusual behavior early. 4. Implement Strong Authentication:Use multi-factor authentication (MFA) wherever possible. Strong, unique passwords paire

Using AI to enhance human interaction is precisely what BeyondTrust's Customer Success Managers (CSMs) are doing. Customers meeting with a member of the CSM team are likely familiar with Gong, the BeyondTrust Notetaker. However, the ways in which the team leverages this AI tool might be less well-known. Although Gong is relatively new to the CSM team, it has quickly proven its value, helping us enhance our service. Cadence calls are a key component of the CSM team’s interactions, whether they occur weekly, bi-weekly, or monthly. During these calls, your CSM arrives prepared with updates on events, important announcements, support ticket statuses, and a desire to understand your needs from BeyondTrust. The primary use of Gong for a CSM is to document the discussion, allowing them to focus on the conversation and engage in critical thinking. Gong generates highlights of the call and enables us to revisit specific details later. Additionally, it produces a report of action items to ensure

Abbreviations can save time and space. However, when overused or left unexplained, they can create misunderstandings. To foster a more inclusive and informed environment, it’s important to balance the use of abbreviations with clear explanations when necessary.Here are the standard BeyondTrust product abbreviations, that it may be helpful for you to familiarize yourself with:  Product Abbreviation Endpoint Privilege Management for Windows EPM-W Endpoint Privilege Management for Mac EPM-M Endpoint Privilege Management for Unix and Linux EPM-UL Endpoint Privilege Management Linux (SaaS) EPM-L Password Safe PS Remote Support RS Privileged Remote Access PRA BeyondInsight BI Active Directory Bridge / AD Bridge ADB Identity Security Insights Insights Entitle Entitle

Customer Success at BeyondTrustAt BeyondTrust, Customer Success Managers (CSMs) play a vital role as trusted advisors and advocates for our customers. Here’s an overview of what Customer Success means at BeyondTrust:Role of Customer Success Managers (CSMs)Trusted Advisors: CSMs are non-technical resources dedicated to supporting customers in maximizing their BeyondTrust investments. They focus on ensuring success and satisfaction throughout the customer journey. Success-Oriented Approach: They provide guidance tailored to the ongoing operation of BeyondTrust solutions, ensuring that customers derive maximum value from their investments.Responsibilities of the Customer Success TeamCustomer Engagement: CSMs are proactive in being available whenever customers need assistance, helping to address queries and remove roadblocks to success. Content Gathering: They collect insights and information for product-specific quarterly newsletters, keeping customers informed about updates and best prac

It is no secret that BeyondTrust loves to send surveys to our customers. In a world where we are often inundated with surveys or asked for feedback by vendors, there is a belief that the survey responses are sent to an abyss and never seen or referenced by a live person. What you may not know is how seriously BeyondTrust takes the surveys we ask of our customers. A great deal of consideration is put into our surveys- the timing, the personal responses by BeyondTrust CSMs, feedback follow up, and the analysis. The survey responses are analyzed by product, department, sentiment, any way you can imagine. The information is then shared throughout BeyondTrust- every department head along with our Executive Leadership Team. Because of this, BeyondTrust would like to share the importance of the most common surveys you may find in your inbox. Customer Satisfaction Survey- These are emailed to our customers each quarter. They take very little time and ask from 1-10 would you recommend BeyondTru