General

The following articles were published last week. New Knowledge Base Articles: KB0021400 - Password Safe Activity Report, the Smart Group parameter shows error: This list contains no data KB0021656 - Users with delegated access to Analytics and Reporting cannot download subscription reports KB0021738 - Testing MS SQL system Functional Accounts fails error: The target p

What level of customization is available in Password Safe Cloud?The customer is specifically interested in customizing elements such as banners, logos, admin messages, and approval email templates

Hi All, We have migrated from one Password Safe appliance to another, as part of the migration, we moved the sessionmonitoring folder to the new appliance, with all the recordings. Database is migrated successfully; I can see all the Completed Sessions on the portal. When I try to view any session recording which is migrated from old appliance, getting below error: New appliance name is different from old one. Any advice to fix the issue? Thank you.

Hi all,I have onboarded winscp as an application in beyond trust. it is working fine however there is some delay before hostname username and password are injected in respective fields. can anyone please let me know how to resolve this issue. Regards Imran

We have created the Local account on Custom Platform /Linux system mapped it user one-to-one since We cannot mapped it dedicated since user's Admin account and Requestor id is not matching . Below is scenario, 1. User Admin id is PA091922. user's Requestor Id :MSP9192 Since users Requestor id and Admin Id are not matching , we have mapped this using one to one so that user can login to BT and should see this id ->PA09192This mapping is working fine and user is able to see this Id. However problem here is When any user , having Admin access, logs in to BT, they are also able to see  this id -PA09192. Below KB article explains the reason but we dont want Admin to view and access this id https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sys_k

Hi All,I am currently exploring options to onboard more than 1500+ Active Directory (AD) objects from an AD domain without using AD groups.I have developed a sample PowerShell script that uses the BeyondTrust Password Safe (BeyondInsight) REST API to import AD managed accounts in bulk.Using the POST API endpoint, I am successfully able to create multiple managed accounts under a Windows platform managed system (entry type: Asset). The script works as expected for Windows systems.However, when I try to use the same API for a Managed System of platform type Active Directory (entry type: Domain), the API call fails with an HTTP 400 (Bad Request) error.Could you please confirm if the same POST API endpoint is supported for creating

Hi All,I want to onboard WinSCP as an application in Beyondtrust password safe. If any one has worked on similar task or onboarded WinSCP as application, can you please  help me here?I want to understand how will the .ini file be created for it . I understand hostname, username and password I can pass it through Application configuration from PAM , But unable to understand how can I render those values on application launch.Awaiting reply . thanks in advance. Regards,Imran Aliyani

The following articles were published last week. New Knowledge Base Articles: KB0021528 - Direct connect RDS sessions fail when using 2016 RDS servers with TLS 1.0 disabled KB0021684 - .NET updates missing from Supporting Software or SUPI updates KB0021768 - BeyondTrust Discovery Agent not working - btdiscovery testc returns: Error 401: not authorized

The following articles were published last week. New Knowledge Base Articles: KB0021657 - LDAP directory credentials error: The credentials entered failed to validate - How to create bind credential for LDAP server such as Redhat IDM KB0021660 - Editing an Active Directory user in User Management error - There are one or more invalid fields KB0021678 - Unable to delet

Hi ALL,We have requirement to enable form Login for 2000 users in Password Safe. From BT portal, there is no bulk update option available .I am looking for any API if available then we can use it for bulk update and enable form login. I know alternately we can reach to BT support team and get it done from Backend. However we want to explore first if any API is available to achieve this.Can anyone please let me know if any REST API available that I can use and update the user profile .Awaiting for response. thanks in Advance.  

What are the best practices for configuring managed accounts for non-privileged access?For example, 200 developers who need access to multiple servers.What is the recommended best practice in this scenario?Specifically: Should each developer have an individual non-privileged domain account?Is there a better approach for managing a large number of non-privileged users accessing multiple servers (e.g., using groups, role-based access, PAM, etc.)?Very important: We do not want one developer’s session to be accessible or “stealable” by another developer.Looking for guidance on how organizations typically handle this setup securely and efficiently.

Hey Community, I’m looking for a way to manage service accounts via automation from Password Safe that will update credentials for service accounts that are used on Canon copier models MDF iR-ADV C5860 & MDF iR-ADV C5850. Is there a way to do this? I believe they use a proprietary OS called MEAP and their documentation is not very robust. Thanks!

We have an administrators group for each server in AD. Each member of this group has the local administrator rights for the respective server due to their membership. The servers are all in the same OU in AD. Unfortunately, nothing can be changed to the AD structure in the foreseeable future.We now want to onboard the Windows servers in the PWS. For compliance reasons, we have to work with named accounts on the servers.What is the best way to onboard the approx. 500 servers and the 300 managed linked accounts now?Creating a smart rule for each server, each administrator and then creating a mapping rule is not really a solution, is it?Regard Arno

Why the Whiteboard? Do I have access to PasswordSafe? Can I access the managed account?Why the Whiteboard?PasswordSafe has some ✨ nuance ✨ around authentication that can be a bit different than people are used to. The API tokens, on their own, aren’t permissioned, and accessing via API won’t always show what’s available in the web console. There’s a difference of accessing PasswordSafe and access a managed account. Because of that, I used a whiteboard to show the generic workflow that covers the basics for PasswordSafe access. After sending this to a few peo

The following articles were published last week. New Knowledge Base Articles: KB0022709 - Some or all users receive the error "Page not found" when trying to login to PS cloud via SAML KB0022883 - No events showing for IIS App Pool service account propagation action in Password Safe KB0022915 - How to view the expiry date and serial number on U-Series Appliance

Hi, Does any one know about, how to onboard the dedicated domain accounts without having a AD account group which will be used in directory query and all the accounts are placed in a different AD OU path.    Thanks in advanced!!Gayatri B  

Hi All,As per the KB articles from customer portal, It seems like time in appliance and has to match the time on clients (user mobile devices) for TOTP 2FA to work. How this will work when the users are in different time zones not matching with appliance time zone?

Has anyone had an issue where all of sudden managed accounts are not mapping to their user accounts with smart rules? I have smart rules to map the account, I haven’t done any changes to the managed or non-managed accounts in AD but it just all of sudden stops mapping. It seems like the smart rule isn’t reading the directory attributes either. 

We are uploaded OVA file in Nutanix Platform via Prism Console, post booting VM we are getting Boot device not found. Please install an operating system, or play 2048.We kept disk as a first boot, still we are getting same error message while booting VM.Package Name: 2024-R06-Win22-Ntnx-SF.ovaNutanix Version: 6.5.3.6 LTS Has anyone has done Password Safe deployment on Nutanix Platform. 

Hello, how are you?Does anyone know how to access the product videos or recorded webinars to watch?Do you have a link, please share it.Thank you very much!

The following articles were published last week. New Knowledge Base Articles: KB0021542 - Password Safe Cloud - RDP session error "Remote Desktop can't find the computer" KB0022821 - ERRINFO_RPC_INITIATED_DISCONNECT_BY_USER KB0022884 - ERROR: Failed to login. Status code: 401 Message: "Failed to authenticate due to one or more authentication rules."

We are looking into a way to have Password Safe manage the local admin account for RS and PRA.  Right now we have to set calendar items to remember to go in and reset the password to a new one.  Has anyone come up with a good way to accomplish this?  So far we are striking out.  I would have thought Password Safe might have something native for the Beyond Trust products, but that does not seem to be the case.  Looking for some insight.

Hello Everyone, I can understand the logic behind the automatic password rotation of local functional account even if we have new server onboarded using same first functional account credentials, but it is untested. i am trying to test it and update it once done. Regarding the Local scan account i actually do not have any idea that how can we manage it (Using enable scanner on managed account i know but what if we have onboarded 100 servers and now we need to scan 100 more and the scan account is using old credentials on remaining 100 servers also if i need to perform the scanning on old scanned assets?)There are lots of questions in my mind regarding the management of local scan accounts.Please feel free everyone to share your recommendations………………………….

Hi all,I am just curious, how does everyone handle the issue of RDP in Password Safe. Generally, I would not want my admins to RDP to a server using a privileged account, I would want them to RDP to a server using a regular account and then have to elevate privileges with a privileged account once on the server. However, unless I manage my admins regular accounts as well as their privileged accounts in PS, I can only link their privileged account to a server, which means that the RDP session they initiate within PS is using the privileged account and violates the principal of least privilege.If you are managing your admins regular accounts in PS, what challenges have you run into with that?Thanks,Rich Courtright