General Topics

I can log into the portal but when I click on links for KB articles or cases nothing happens. If I use a direct link to a KB article I get a message that it was not found. Is anyone else experiencing problems or do I need to look for issues on my ends?

Is anybody aware of CVE 2026 20833 Impacting Password Safe Cloud and PRA? Microsoft will discontinue the RC4 algorithm in Kerberos.!--endfragment>!--startfragment>

!--startfragment>I recently onboarded several managed accounts into Password Safe and synchronized them with my secret cache. Since these accounts are designated as break-glass accounts and are not actively used, I wasn’t expecting to see a last logon in AD associated with them. Could you explain why that information is appearing? Maybe Password Safe password change process.!--endfragment>

Tell Us What You Want to LearnWe’re opening up a new series of informal, instructor‑led sessions, and we want your input to decide what topics we cover next. If there’s a feature you’ve been curious about, a concept you’d like explained more clearly, or an area of a product you’d like to explore in more depth, this is your chance to tell us. Share the topics you’d like our instructors to walk through, and we’ll build short, discussion‑focused sessions around the most requested ideas. We’ll be collecting suggestions until March 27th, and then our instructors will schedule sessions based on the themes you submit. To keep these sessions useful and relevant for everyone, a few guidelines:This isn’t a space for troubleshooting, error messages, or support‑ticket issues. We can’t address environment‑specific setups or consulting‑style questions.

In an on-premises Password Safe and PRA environment using the PASM model:I have two jumppoint clusters in PRA.Is it possible to configure certain servers, for example, the production area, to establish connections through the PRD jumppoint cluster, and for development servers, to establish connections through the QA jumppoint cluster?Could you please guide me on whether I should create multiple workgroups in Password Safe and configure them in PRA, and if so, how?Thank you.

Due to an issue impacting Amazon Web Services (https://health.aws.amazon.com/health/status), customers may experience issues accessing their products once authenticated to Pathfinder.  While AWS systems are recovered, some functionality may be degraded.  At this time BeyondTrust services for Pathfinder are operational.  More updates will be posted here as more information is available. Update: 2025-10-20 7:00 pm ET - The majority of Pathfinder services have been restored and are now operational. We are actively monitoring the AWS situation and will provide further updates as needed.Update: 2025-10-20 11:15 am ET - Authentication is now failing for the Pathfinder Platform due to degraded Amazon Web Services 

We are excited to share new, updated AD Bridge content now available in BeyondTrust University. This addition gives all BeyondTrust University learners instant access to self-paced learning foundational to your BT knowledge and: Introduces the core features of AD Bridge Teaches how to extend Active Directory capabilities to Unix and Linux systems. Highlights key use cases that can benefit your team Whether you are actively using the product or curious about AD Bridge’s use-cases, you can access the course here. Admin level learning plans for Partners and Employees can be found here.

 We’re excited to introduce a new way you can demonstrate your product knowledge in BeeKeepers and celebrate your BeyondTrust university learning journey: Achievements. Achievements are in-application badges for passing a certain number of Success Included courses, number of product specific courses, Instructor-led workshops, or events that display a certain level of product knowledge.Our Certification Badges via Credly have also been given a bold new design. These digital credentials are verifiable and designed to help you showcase your proficiency both inside and outside your organization. Not to be confused with achievements, these badges prove administr

For details regarding the Salesforce/Drift security incident, please refer to the following link: Incident Summary.

 Now available for a limited time, join our instructors live to learn about our BeyondTrust's latest product innovation... Pathfinder! One Integrated Platform. Infinite Identity Security. Workshop Title: Getting Started with PathfinderDate: Multiple sessions available from September through OctoberDetails: Unlock the full potential of your identity security strategy with Pathfinder — your new centralized hub for managing access, navigating BeyondTrust solutions, and streamlining administrative tasks.In this live workshop, you’ll:Discover what Pathfinder is and why it matters Learn to navigate the user interface with ease Seamlessly switch between key BeyondTrust tools Manage user access and site settings

I am having an issue with a managed account. When I go and set the toggle to “Disabled at Rest” and then save the configuration, I can go to advanced details and it shows me that the account is set to Disabled at Rest. However within a minute or so, it resets itself to Disabled at Rest being off. No other changes are being made and the account is not even being used.Any ideas?

Hi Everyone,Hope everyone are doing well. I am completely new to BeyondTrust and interested in learning BeyondTrust PAM. I am not familiar with the names of the product that BeyondTrust offers as well. I do have experience on other PAM product but wanted to expand my knowledge. Please help me with how to learn BeyondTrust PAM as well what products are offered by BeyondTrust and their Names.  

In the education team we’re always looking for new avenues to help inform our product users on topics associated with what we deliver. As classroom teaching can be quite proscriptive we've kicked off a podcast series where we can expand and discuss topics related to the core interest of security and the training on the products we deliver.The first three episodes are available now for education subscription customers at https://university.beyondtrust.com/pages/54/podcasts

Elevate Your Learning ExperienceSince 2023, BeyondTrust University has offered hour-long, instructor-led workshops to complement our subscription eLearning offerings. These workshops provide direct access to our instructors, allowing learners to dive deeper into specific use-cases, best practices, and advanced features of BeyondTrust solutions with our subject matter experts. Topics range from fundamental knowledge of products, such as workshops on our Jump technology, to new features like Just In Time (JIT) Application Access and third-party integrations like ServiceNowLeveling upBeginning in 2024 we piloted new interactive workshops with an extended run time and hands-on learning environment. Instructors can pre-teach our learners on features and best practices before allowing teams of learners to solve complex exercises, build and test policy, or explore new features in a safe environment. These workshops are generally more c

I know the PRA is a closed system, but can someone tell me what OS the PRA appliance is running on and what database is behind it? I need this information for a tender.Thanks RegardsArno

How can we link our certifications to badges in BeeKeeper ? 

Hi Beekeepers, I hope everyone doing good. I here to post my query that I would like to complete the Password safe administrator certification. I would like to inform you that I have already completed the password safe course in BTU and earned 15 CPE hours then I was strucked where to go to and complete the certification. I have given all my trails to search the certification in BTU unfortunately I couldn’t find anything related this.Could anyone please help me to re-direct to enoll and complete the certification. it would be greatly appreciated.Thanks!Raju

In BeyondTrust we offer Technical Support services available to all our customers via several channels if they own a BeyondTrust product and have a valid maintenance contract. All cases will be screened upon submission, regardless of how a support request is started, to guarantee that you get help from the right product expert.You can contact BeyondTrust Technical Support online via Customer Portal.identity.beyondtrust.com BeyondTrust uses Okta for a single authentication source to access the Customer Portal, Ideas Portal, and BeyondTrust University. If you need access to the Customer Portal, please email portalaccess@beyondtrust.com  Or by phoneUSA: (866) 652-3177UK: +44 (0) 1628 480

Hello BeeKeepers Community, We wanted to provide an explanation for the bulk product updates posts you may have noticed today. This is a result of us moving to a new platform for hosting our product documentation as well as having to rework our product updates post automation to work with the new platform. Moving forward, release notes will be posted as they become available. We apologize for any possible confusion this may have caused. - Community Moderators

BeyondTrust’s Virtual Product User Groups offer a unique opportunity to connect, share knowledge, and learn from BeyondTrust experts, as well as peers leveraging your same tools at other organizations. Each session features the latest product updates + roadmap from Product Management, a product-specific workshop delivered by a BeyondTrust University (BTU) instructor, as well as opportunities to hear from other customers and BeyondTrust experts about how to get more value from your solution. Product User Groups are typically hosted twice per year, per product, per region.Below are some recent BeyondTrust Product User Group recordings:Recorded August 29, 2024: Password Safe User Group BTU Workshop: Configuring Windows Services to use a Password Safe Managed Account. Recorded September 05, 2024: