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A general place for Remote Support conversations.

  • 29 Topics
  • 82 Replies
29 Topics
A
anothermekrisNewcomer
asked in General
Showing active logins on multiple computers

Just today we have noticed new behavior where Bomgar Desktop (haven’t tested Web) is showing active logins on multiple computers. When we remote in, the customers aren’t actually logged into any of those computers but they *were* the most recent person to login.I remoted to 3 computers today, logged in as myself, initiated a restart, and now all 3 of those computers (and a 4th, my own) show me as being logged on. I did this to try to clear out an end-user who appeared to be logged into 3 machines at once.In other words, you look up my user ID in search, and 4 computer names show I’m logged in.We’ve not seen this before, and it’s suddenly happening to everyone who logs into various computers. Is anyone else seeing this? Or know why it suddenly starteed happening?

662
GloriaB
BeyondTrust Employee
2 months ago
raymondus
raymondusApprentice
asked in General
Jumpoint Hardware Requirement

Hi guys, i see the documentation here: Requirements and considerations to install a Remote Support Jumpoint (beyondtrust.com) And there is this part:An average server class machine for a supported operating system, with 16GB of RAM, can readily support 25 concurrent sessions of any type (100 serial-over-LAN sessions, 200 Telnet or SSH sessions). Additional sessions are supported depending on the session types and other factors, or with higher server specifications My questions are:If I add hardware resources (CPU & RAM), will the number of concurrent connections that can be handled increase? I understand this highly depends on the activity being performed, but let's just assume i put 32GB RAM & 16 CPU. Does the Jumpoint have a hard cap, for example, 1 Jumpoint can only handle a maximum of 25 RDP / 200 SSH connections regardless of how much hardware is provided? How can you tell if a Jumpoint is overcapacity? For instance, with standard specs, if it’s already handling up to 30 R

1361
P
BeyondTrust Employee
2 months ago
S
SquirrelRising Star
asked in General
Jump Client shows Installed on some but ...

Installed via Intune. Shows 107 jump clients installed successful but only 52 show up in the rep console. What would cause that? I have people that show the jump client is installed in their company portal but the icon doesn’t show up in their system tray.

23014
C
2 months ago
Sean Cashin
BeyondTrust Employee
Sean CashinBeyondTrust Employee
published in General
BeyondTrust Quarterly Update - 2024-Q3 - Remote Support

Hello All,Leaning into the cliché, it’s hard to believe the year is half over already. As I'm sure is true for many of you, this has been a year of hard work and big changes at BeyondTrust. At the beginning of the year, I stepped into the role of Chief Customer Officer and welcomed both Mike Machado and Brett Thiess to the team as CISO and CMO, respectively. We also welcomed Ron Nissim and his team into the BeyondTrust family with the acquisition of Entitle, expanding BeyondTrust’s stance as an Identity Security leader! As the CCO, my passion and focus are on ensuring that our customers not only adopt but get real value from our products – securing their Identity landscape, minimizing the risk of threat actors, and limiting the blast radius of any incidents. Your thoughts and experiences are a key piece of guidance for us; from your NPS responses and feedback on your interactions with teams like support and services, to your engagement on changes we’ve made to products, we value the fe

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Sean Cashin
BeyondTrust Employee
3 months ago

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