General

The following articles were published last week. New Knowledge Base Articles: KB0022012 - Unable to RDP Jump when using diacritics with Linux Jumpoint - Authentication failed error KB0022037 - Web Jump no longer working with new VMWare versions when using "Enhanced Authentication Plugin" (EAP) KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE

Hello!We are running version 24.3.4 and have observed multiple Jump Clients going offline intermittently. Upon investigation, most affected clients show that the service has stopped.We’ve been using PRA for several years and have performed multiple upgrades from 20.x versions. This issue started appearing after the last 1–2 upgrades. Based on the support KBs, our current version does not appear to be impacted by any documented known issue.I’ve opened a support ticket and will provide logs, but the behavior is random and difficult to predict when it will occur again.Other users seem to have reported similar issues, and a scheduled service restart is suggested as a workaround. However, this approach is not scalable for us since we manage thousands of endpoints and have 24/7 user activity, which could negatively impact user experience. I also noticed recommendations to restart the site software. Fresh re-install will

Good morning.I'm trying to inject the credentials of a Linux system into a domain that's password safe, but it connects using PRA.In PRA, when I inject the credentials, it does so without the domain.If I manually enter the username, domain, and credentials, it connects.I'd like to know how to inject the username with the full domain.Regards.

The following articles were published last week. New Knowledge Base Articles: KB0022643 - Jump client add button is missing for administrators KB0023153 - Unable to create Jump Client using Pathfinder "Internal authorization error deploying to specified group: The user is not allowed to use Jump Item's public portal."

I would to like to know the any limitation for copying file from  local to remote by using shell jumpafter updating the PRA 25.2.3 users are unable to copy the file from local to remote by using shell jump but vise versa it is possible.if file size is less than 32 kb its copying fine but it its bigger then its corrupted to 32kbI am using  Copy paste only.

Hello,we just started with PRA and Vendors, and i wanted to add a new vendor group. When i want to choose the according group policy, i cannot pick the one i want ( it does not appear in the drop down menu). And there is that warning that states:Group Policies that grant administrative permissions are not available for Vendors.What is regarded a administrative permission? How can i find out what to change?Best regards,Sven

Jump SQL management studio with credential injection on PRA

I have multiple Database admins I need to give access to our database for. We have no resources for PAW or Internal Admin machines. Is it the purpose of Beyondtrust SQL server tunnels to be ran on BYOD device and have them tunnel SQL Studio traffic to my on prem SQL server? Has anyone done this? I believe I have the tunnel up. How do you use Management studio? My “Open datasource Client” is grayed out. How do the credentials work? Do the credentials I use for the tunnel work for everyone using the tunnel? Or do I need to create one tunnel per person? 

The following articles were published last week. New Knowledge Base Articles: KB0022556 - Linux Debian 11 Jumpoint down after update - error while loading shared libraries KB0022857 - Representatives cannot see Remote RDP jump assigned to them KB0022870 - SQL Server Tunnel fails - Access Console SQL Jump error: "Unable to find suitable datasource client"

The following articles were published last week. New Knowledge Base Articles: KB0023016 - What is Session Forensics? KB0023084 - Unable to Jump to the unattended machine. Error "failed to lock session singleton... exiting" KB0023094 - Users can see other team reports despite "View their teams' sessions" policy being set

Hi Team,We’ve a use case as mentioned below:a user initiated a web jump from BT PRA to vSphere portal and was logged in successfully. Within the vSphere portal, user selects a VM wherein vSphere gives 2 types of logins- 1.Remote & 2.Web Console. User selects web console access which then launches a new tab within the Jump Item requiring password to be entered again. The key option is disabled and looking for suggestions to enable it.  

The following articles were published last week. New Knowledge Base Articles: KB0023090 - What does Patch HELP-11956 do? KB0023092 - Unable to deploy Jump Clients through Zone Proxies error "HTTP: Failed response code: 403" KB0023098 - Can OpenID Connect be used for authenticating Jump Items in a session?

Hello, the company have started to use a OpenID Connect as a auth source on several JumpItems.I saw that per 25.2.1 version of PRA there is support for OpenID Connect as a security provider but that is for logging into the PRA? or can it be used to successfully login to a target system while using LDAPS as a security provider to login to the PRA?  

The following articles were published last week. New Knowledge Base Articles: KB0021820 - How to restrict access to /appliance KB0022976 - Jump Client features do not work as expected when laptop lid is closed KB0023006 - Unable to install Jump Client on 64-bit Raspberry PI OS. Error "Setup failed: the binary will not execute"

The following articles were published last week. New Knowledge Base Articles: KB0021737 - How to use group policies and session policies to apply permissions in Secure Remote Access KB0021943 - Not able to login with LDAPS Security Provider - Failed to test the provider KB0022085 - How to disable session recordings for specific Jump Policies or for all users

Hello we are on PRA 24.3.4. I see that now we cannot install multiple jump clients on same machine. We have a use case where users have multiple computers (laptop\workstations) and use PRA to connect to those. For provisioning, we had made the Personal jump client option available per user and they were instructed to download client under their PRA login and install on their machine. Same machine has second instance of client which is pushed via SCCM. This is for IT support use case. Now that the multiple installations are not working , we need to find a way to copy existing jump client when a new user requests this type of access. We already have large number of computers and groups which are handled by API , trying to figure out a way to copy existing client when new users gets access to personal Jump item. Anyone else faced similar challenge any suggestions

In AWS, we created a Global Accelerator service and associated the Windows machines used by the Risk-Team with this accelerator service.Then, the Risk Team will access the Windows machine using the IP provided by the acceleration service.In terms of user experience, it is much smoother than directly connecting to a Windows machine, and it is convenient to operate on a Windows machine.However, after connecting to the Windows machine via PRA-Console, the fluidity decreases, operations become sluggish, which is not conducive to data processing actions. So, I would like to know if PRA has its own built-in acceleration service. Or, can I configure AWS Global Accelerator for PRA? T

Hi All,In PRA, we have a SAML security provider configured for user authentication and provisioning. User will only be provisioned when they first-time logged in.Is there anyway we can pre-provision the users by LDAP/AD Group synchronization similar functionality as Password Safe (without using SCIM). Thanks, 

We recently encountered a recurring issue impacting the accessibility of Jumpoints, which we have traced back to behaviors described in KB0021363. The root of the problem appears to be interference between the old and new network management features, particularly when IP assignments are modified either through binding on virtual machines' NICs or via IP changes on bare metal systems.ObservationsWhen these changes occur, the resulting network configuration across the multiple management interfaces becomes inconsistent. This inconsistency causes the Jumpoint to: Attempt to resolve to its own address, Become entirely unresolvable, or Exhibit packet fragmentation or corruption during analysis. Network inspection tools and bomgar logs show erratic behavior. Logs typically reveal incomplete packets or generalized packet errors, but offer no definitive indicators as to the root cause. The symptoms include:

The following articles were published last week. New Knowledge Base Articles: KB0022853 - Is it possible for RS or PRA users to see credentials injected to a remote session from Password Safe? KB0023031 - Can a Jump Client use daisy-chained Jumpoints as a proxy?

Hi We have proxy enabled for external applications in jump point, the web jump is not working when proxy set manually in the system or when PAC is used. Any way to get this working? or is it a bug? is it in road map?

The following articles were published last week. New Knowledge Base Articles: KB0022962 - How to create a Remote RDP Jump Shortcut in Privileged Remote Access KB0022994 - Approving vendor registration fails "forbidden" KB0023001 - Let's Encrypt certificate shows expired. Clicked Force Renew button but it does not work.

This might be a bit too big of a question for this forum. However, I am not sure where to start. We are still somewhat new to PRA. I am wanting to start using Docker containers for our jumpoints instead of putting them on Linux instances. First, where do I go to download the container image? I heard that there is a stock image that we would use and then just input the key to start the connection to our system. Second, can we put the container in a service like AWS container service or Azure container service? Third, and this will show my very beginner level of experience with containers, would we do the firewall rules for the containers the same way that we do them for the Linux servers that are jumpoints?I have a feeling there are other items that I am totally missing, but I figured this is a good start. If you know of documentation you can point me to I am more than happy to start reading and testing things out.