General

Is it possible to archive transfer on a Remote VNC jump?

The following articles were published last week. New Knowledge Base Articles: KB0023437 - How to sync an Atlas cluster

Hi All,In PRA, we have a SAML security provider configured for user authentication and provisioning. User will only be provisioned when they first-time logged in.Is there anyway we can pre-provision the users by LDAP/AD Group synchronization similar functionality as Password Safe (without using SCIM). Thanks, 

HelloWe have a situation with the Web Jump where user needs to open a specific website which automaticaly downloads an instalation package. I was able to configure web jump but when user connects to it - it just displays the webpage. Is it possible to set web jump to auto download the file after connecting?Kind Regards

I am encountering a limitation when using BeyondTrust Privileged Remote Access (PRA) for remote access to network shares.I tested an alternative using: Jump Client Session Policies → File Transfer tab ➡️ File transfer works correctly from the remote machine.❌ However, the main issue is that: The session runs under a local administrator account The user accessing the session does have access to the shared folders, but not when using their Active Directory account Requirement / QuestionI would like to know if there is a way: To access the remote machine via Jump Client (File Transfer tab) using the user’s Active Directory account during the session Specifically through: A network tunnel Running the session in the Active Directory user context Active Directory credential injection Or any other native BeyondTrust PRA functionality ObjectiveAllow the remote user to access shared folders and files using their Active Directory account, without using a local administrator account on

Hi All,I have got the PWS to PRA connection working, I can see my managed test account in PRA but when I try and use the cred store to connect, I get the following error. (Could not find a schedule to use with this release request)I have followed the guide (BeyondInsight / Password Safe - Unable to pull Password Safe Credential via ECM. Error: "Could not find a schedule to use with release request".)Any ideas where I can start to look? log? or have I missed something simple?

For one of the end user is not able to access Linux machine and getting below error, tried uninstalled & Installed Desktop access but getting same error however it is working in Web console able to access the server.Could someone please assist to fix the issue?

The following articles were published last week. New Knowledge Base Articles: KB0022065 - Unable to install Jumpoint on Debian 11 OS. Error - PUSH_AGENT:ERROR exception occurred while connecting to gateway KB0023271 - Testing email from PRA results in error - Unknown error occurred. XOAUTH2 authentication failed CODE:535 verify the configuration

Is it possible to launch multiple or duplicate tabs in a Web Jump?

Hi All,I have the PWS to PRA connection functional and have imported managed systems and account and can inject using the console from my account. BUT one of the use cases that sold us on this solution was to onboard our 3rd parties.So, during the build I onboarded an account from a different domain. (eg. my admin account is luke@company1.com and the test account is test@company2.com).When I just and start a jump when logged in as test@company2.com, no creds are injected and when I check the PWS logs I can see an error that the account from comany2.com does not exist, and this is correct. Company2 only exists at PRA not PWS.Have I done my build wrong???  Plugin found no credentials - [436c54cfe6ea4ccfa2053d1b94db6ec6]: Unable to authenticate app and run-as user; verify the API Registration, SSL/TLS Settings, and user permissions -- originalUsername=[test1], originalUserDomain=[] -- Details: Failed to authenticate due to one or more authentication rules.

The following articles were published last week. New Knowledge Base Articles: KB0022055 - Domain discovery error - Failed to get information about discovery account KB0022427 - Unable to update. Error: An error occurred installing this update KB0023316 - Unable to install BT26-02-RS or BT26-02-PRA patch - Error: An error occurred installing this update.

The following articles were published last week. New Knowledge Base Articles: KB0022041 - After upgrade to RS or PRA version 24, outbound events for Service Now integration receive error: Maximum file exceeded KB0023270 - Are automatic product upgrades supported if appliances are configured in a failover pair or Atlas configuration? KB0023273 - Why do some users have access to the notification bell icon and others do not? KB0023274 - Can mobile access be enabled without the Privileged Remote Access web access console? KB0023280 - What is the Activate Knox License setting in RS and PRA? KB0023281 - Copy and paste does not work in RDP Jump to Windows Server 2003 KB0023288 - Launch "Infrastructure Access Mode" in PRA is missing after upgrade KB0023316 - Unable to install BT26-02-RS or BT26-02-PRA patch - Error: An error occurred installing this update.

Hi all, In case it helps others who faced (or will face) the same issue in the future:We have deployed a Jumpoint on one of our premises and created a Web Jump Shortcut to a web server. The session opens fine, and you can reach the login prompt also just fine; however, the issue occurs after you sign in (succesfully) -- the web page just becomes blank with no further indication other than a long login callback URL on top. Checking on the SRA web logs, we observed the following log:20260121 18:12:26 85 sra-web.exe 7456:cef_ui(00000500) WEB:DBG1>cef console: Error during sign-in redirect callback. See also log-file or network traffic in browser for server side errors. Error: exp is in the past:1768982203@http://XXX/XXX/login-callback/login-callback.js:27 Issue was fixed after correcting the time on the server that hosts the Jumpoint (for some reason, it was about 2 hours late). Guess this can also occur with Jumpoints that must connect to web resources on another geographical region w

HI All, can you please share any one the article to upgrade PRA cloud based application. for your reference attaching the snap. Can we directly upgrade or any instruct the options. Thanks.  

The following articles were published last week. New Knowledge Base Articles: KB0022051 - /login interface page times out after 10 minutes

Can there be multiple approvers in PRA to approve jump session?if yes, how it works, any one to approve or all must approve?

Hi,I lost several projects due to PRA dedicated accounts missing feature. I know that is existing in PasswordSafe but these projectw were really secure remote access use cases. Moreover, our main competitor in France is Wallix and they have this feature embedded. Is somebody in the community know if it could be possible to create automation with APIs to map a user with his user-adm account for example ? With a csv input file it could be good enough. Fabien

Hello team,I am currently testing the Jump Client for macOS in the PRA cloud. When initiating a jump, the session connects immediately without prompting for credentials.Could you please advise whether it is possible to configure credential injection before the jump is established? Thank you.

The following articles were published last week. New Knowledge Base Articles: KB0021974 - Why is there scheduled maintenance stating - "Your SRA Cloud site is not appropriately sized for its usage level"? KB0023125 - Vault Password Safe Discovery connection fails - Failed to connect to Password Safe Client KB0023248 - .Gitignore file is being exposed and can be viewed in web browser KB0023255 - Duplicate Jump Item report is failing with 500 internal server error KB0023256 - Keyboard shortcuts executing on the representatives machine instead of in the RDP jump session when in full screen

Hi All,We’re relatively new to BeyondTrust PRA and are deploying multiple on‑prem PRA systems (one large Atlas system plus several HA systems for data‑residency). As we plan appliance upgrades (e.g. 24.2.3 → 24.3.3), we have concerns around remote access disruption and network impact, particularly related to Jumpoints. Environment24x7 OT environments 100+ Jumpoints (growing significantly) Jumpoints used as Jump Zone proxies aligned to Purdue/network segmentation JumpItems - primarily JumpClients and RDP. Remote sites connect via low‑bandwidth, often congested satellite linksKey ConcernsJumpoints are not backward compatible Remote access is unavailable until Jumpoints are upgraded to match the appliance version. Upgrade size & network impact ​​​​​​​Latest guidance suggests Jumpoint upgrades are full installers (~130 MB), creating risk of network congestion at scale. Lack of upgrade controls for Jumpoints ​​​​​​​No way to defer/disable auto‑updates, limit concurrency, throttle ban

The following articles were published last week. New Knowledge Base Articles: KB0021991 - Email alert "No Data Syncs Are Being Pulled" KB0022022 - Password reset emails are not sending receive error: Reset password email not sent. The SMTP server responded with: connection timed out. KB0023223 - How to install a Linux Jumpoint (headless) KB0023234 - Error when attempting to set network restrictions "You are not allowed to save settings that will restrict your current IP address" KB0023236 - Emails from SRA cloud appliance fail "SMTP error [450]. Details: 4.7.25 Service unavailable" KB0023238 - How to uninstall a Jumpoint from a Linux system

PRA requires a user to login a first time in order to be available in PRA for example to assign vault accounts.Unfortunately this is causing problems with new employees which are onboarded into PRA.Unless they have never logged in, administrators cannot assign personal vault accounts. If the user logs in, and does not see his/her vault account, they create tickets. This is a very large customer and it is difficult to orchestrate / communicate such a process and they would like to automatically provision new users (from AD). How do other customers provision users up-front and define vault accounts, etc. and not depend on a user’s first login?  

Hello Everyone, Is it possible to use the file transfer option via Remote VNC?

The following articles were published last week. New Knowledge Base Articles: KB0021950 - Can users rename a Jump Item in Remote Support or Privileged Remote Access? KB0021988 - Missing "Forgot Password?" link on login page KB0023163 - Elevated access not working in command shell

we have 2 PRA appliance in cluster.  The primary appliance was initially deployed as stand alone in 2020 and only in 2022 ,the second appliance was deployed. So, in secondary appliance, we can see the data encryption is already enabled but in Primary , this is not enabled and says we need to free up space. we needed a confirmation, if we fail over to current secondary, will we face issue in this scenario with one appliance data encrypted and other not?  Also, in the documents and in KB, it says secret store is required to be added but since in secondary its already enabled without external secret store, we can assume the encryption keys are stored locally? since only AWS is supported for external secret store, we are unable to add external secret store.