Privileged Remote Access

is there any known issues in PRA 24.3.2? we are planning to upgrade.

The following articles were published last week. New Knowledge Base Articles: KB0022041 - After upgrade to RS or PRA version 24, outbound events for Service Now integration receive error: Maximum file exceeded KB0022051 - /login interface page times out after 10 minutes

Hello, how are you?I'm new to the community and I see several very relevant topics. We recently acquired Password Safe and PRA to use integrated and we intend to use Jumpoint for Remote Jump, so this is all still very new. Would anyone like to exchange knowledge and support for these features? I'm available to contact you.

I’ve created a jumpoint cluster with jump zone proxy enabled. When I create a jump client installer, I am unable to select the jumpoint cluster as the jump zone proxy. It says: “There are no standalone Jumpoints with proxying enabled.” I am on the latest version of PRA and clustered jumpoints with jump zone proxy should now be supported.Any ideas please? 

Hi All,Can someone provide me more information on changing the MTU on /appliance, what communication does it affect in an Atlas env.? Does it only affect the packets in communication between Traffic Nodes and the Primary or it affects also the client communications?Thanks for any answer.

The following articles were published last week. New Knowledge Base Articles: KB0021991 - Email alert "No Data Syncs Are Being Pulled" KB0022012 - Unable to RDP Jump when using diacritics with Linux Jumpoint - Authentication failed error KB0022018 - How to schedule a Remote Support or Privileged Remote Access update "install later" KB0022020 - High CPU usage and performance issues with BYOT and session recording after upgrade KB0022022 - Password reset emails are not sending receive error: Reset password email not sent. The SMTP server responded with: connection timed out. KB0022045 - Windows 11 24H2 - RDP graphics issue - Little colored squares over everything (screen artifacting)

With PRA Clipboard Sync - Automatic option and bidirectional sync, looks like clipboard history also gets synced. (We are working on disabling the clipboard history) but is there any way to configure the settings such that only copy-paste works when PRA user does ctrl+c ctrl+v . With clipboard auto sync, when PRA User initiates a session , user who is present locally (at console) of the machine can do ctrl+v or windows+v to see all the contents of PRA User’s clipboard. I know clipboard sync literally means it will sync but isn't it a risk. Also, can we triggere a script or action when PRA user closes the session that will clear the clipboard. This is useful e.g. when PRA user uses a privileged account to connect to IT network share from end user’s machine using their privileged credentials which they copy-paste into end user’s machine

Hi,As we know, a Jumpoint server supports remote RDP, SSH, and Web Jumps to machines within the same network. Therefore, it is generally recommended to have a separate Jumpoint for each network.Given our setup:We have servers in both Azure and On-Prem environments. We have an ExpressRoute connecting Azure and On-Prem, providing a private connection between the two environments.Considering this private connectivity, do we still need separate Jumpoints in both Azure and On-Prem? Or, can we deploy a single Jumpoint in Azure, ensuring it has the necessary permissions and network access to establish RDP and SSH connections to On-Prem servers?Looking forward to your insights.

Hello All, We have on-prem PRA Atlas configured and planning to upgrade from 23.3.3/7.0.0 to 24.2.3/7.3.0. if we opt for Asynchronous upgrade method, as what I understand we have to:1- Break the Failover from Appliance A and upgrade Appliance B.2- Shift traffic to backup Appliance B.3-Upgrade Appliance A and re-establish the failover from appliance B (which is now primary ) and sync.4- Promote Appliance A to primary role. Between Step 1 & STEP 2, if there is/are any session logs/recordings on Appliance A, how we can safeguard those session logs/recordings as there is no failover relation ? and they might be lost once we sync from Appliance B (STEP 4) . anyone can suggest the better approach or any suggestions ? Thanks.

we are using PWS and PRA, anyone facing issue with injecting credential from credential store to Aruba Web page login ? Account appears in credential store when attempting jump , but simple login page is launched.

The following articles were published last week. New Knowledge Base Articles: KB0021973 - Remote Support and Privileged Remote Access 24.3.1 releases removed KB0021998 - Automatic critical update options in /appliance KB0022004 - Update to Base 7.3 or higher, stuck or not refreshing page when setting up Privileged Remote Access and Remote Support appliance

Hi All,With Password Safe - PRA integration: Is there a way to apply the Jump Policies on the External Jump Items coming from Password Safe?

With PRA and SMTPS, has anyone managed to acquire the following from BeyondTrust: Sender Policy Framework DKIMI’ve been requesting this as of late but with very little luck and it’s required in order to request an SMTPS configuration enabled from the cloud to our organization...

The following articles were published last week. New Knowledge Base Articles: KB0021764 - Privileged Remote Access 24.3 feature show all Password Safe (PS) items in a Jump Point KB0021786 - Privileged Remote Access 24.3 feature start sessions with an entire Jump Group by right-clicking KB0021828 - Privileged Remote Access and Remote Support how to use Endpoint Automation KB0021850 - Failover fails after upgrading to Remote Support or Privileged Remote Access 24.1 and higher KB0021931 - How to create a team in Privileged Remote Access KB0021945 - LDAP Group OU queries returns more AD objects than expected when configuring an LDAP security provider in Privileged Remote Access KB0021950 - Can users rename a Jump Item in Remote Support or Privileged Remote Access? KB0021961 - How to create a Service Principal in an Entra ID domain services Account KB0021988 - Missing "Forgot Pass

Hi,Has anybody experienced slowness with Access Console in v24.3.1?We have some reports that connections are established slower in 24.3.1, and some consoles are freezing too.Did anybody experienced similar issues?

Hi Team,For PRA - Splunk integration, do we have to configure both syslog feed in appliance and API configured in Web Console. SplunkWe already have configured API in web console for Splunk integration. Do we still need to configure it on the appliance as well? Thanks,

Hi Team,When we launch the Remote RDP session from a Jumpoint from Desktop console or Web console, we are getting a blank screens. I can confirm that user is successfully logged into the system but the session on console UI is gray or white blank screens. attached the screen shots.Please advise if you have come across such issue.Thanks,

As a result of our investigation into the Remote Support SaaS Security Incident detailed in our Security Advisory (link below), we have proactively completed an update for our Secure Remote Access (Remote Support and Privilege Remote Access) Cloud customers, fortifying the security of their solution overall. More information can be found as it becomes available via the Security Advisory on our website found here. Please note that we have updated the security investigation as of 28-Jan-25, 5:45 PM Eastern Time. Please follow the link for additional details.

Hi, I am unable to create the jump client installer. I don’t see the option when going to Jump > Jump Client. Am I missing something?  

Hi Team,Recently, I became an admin for PRA and started working on it, but I need some clarification on certain points.For example, what is the workflow for granting a vendor access to a server?Currently, I have created the vendor account, but when I select Jump Items Matching Criteria, it shows a limited number of servers, and the server I’m looking for is not appearing.Any idea why this is happening? I’m sure I might have skipped some steps, as the admin guides are not very clear.Any guidance would be greatly appreciated.Thank you!

The following articles were published last week. New Knowledge Base Articles: KB0021304 - Error installing a jump client on Ubuntu 24.04 failed to untar to unpack directory KB0021310 - System Restore option is not working in Special Actions in the Windows customer client KB0021338 - Jump Client icon and menu issues in Ubuntu 24.04 KB0021605 - How to remove a user in Remote Support and Privileged Remote Access KB0021964 - Jump client shows offline error "service not available" in the system tray KB0021973 - Remote Support and Privileged Remote Access 24.3.1 releases paused KB0021974 - Why is there scheduled maintenance stating - "Your SRA Cloud site is not appropriately sized for its usage level"?

HI Everyone, I have onboarded the local Linux accounts in PRA. But am looking for password rotation via PRA for non domain joined Linux accounts. Does any one have idea about local Linux accounts password rotation in PRA. If yes please suggest me on this. Thanks and looking for your quick support.

Hi, we have a web jump to an internal finance sytem that can generate reports. Is there a way to allow the download of these reports ? ThanksBruce

The following articles were published last week. New Knowledge Base Articles: KB0021305 - Missing expiry time for SSH-CA account in Vault checkout KB0021319 - "BT" Command Shell Display setting not saving correctly KB0021794 - Privileged Remote Access and Remote Support 24.3 OS certification matrix KB0021871 - Error "Memory swapping could indicate that this appliance is undersized for current workload" in /appliance KB0021941 - TCP Tunnel, Web Jump and Remote RDP connection types show as unavailable after upgrade KB0021943 - Not able to login with LDAPS Security Provider - Failed to test the provider

The What’s New document said “Our zero trust Network Tunnels are capable of enabling mapped network drives for Windows workstations, so you can extend PRA’s centralized identity security controls to the entirety of your generalized networking needs. Trash that VPN!” Has anyone looked into this or tested it?  Tried searching the KB and technical docs but haven’t discovered anything yet.