Unanswered questions

Greetings all, When we first deployed our 3 appliance architecture, we were told by BeyondTrust, NEVER run admin functionality on more than 1 appliance due to data corruption.The last software update I ran, the primary (admin) appliance failed and had to be recovered. To aid in people getting to work, I enabled the admin web console on the second appliance and dropped it from the load balancer. I thought I set it back to non-admin by disabling the BeyondInsight Manager Engine but I missed the BeyondInsight Management Web Console until today when an admin IM’ed me on Teams with a screenshot.I went in and disabled the web admin portal but it got me wondering. If I enabled the web admin portal but left the manager engine disabled, would that still cause problems?We have most our service accounts unmanaged. We ask users to rotate those once a year but they ignore us for the most part. If they could get the ability to change passwords without logging into the admin portal with username and

Is anyone using or planning to integrate with Serval ticketing system?   I’d like to see if there are integration instructions for webhooks for JIT admin and application requests.

 Hi AllI have one requirement to change password of managed account on HPE Storceonce device. This devices supports password change only using Rest APIs. I know we can create custom plugin and from there we call APIs for password rotation. I wanted to understand if there is any other way , where in we can call Powershell script. This script I can write that can hit API and rotate password. Please let me if know if any solution is present.Regards,Imran Aliyani  

We have a custom propagation action that we have that is a Powershell script that when an EntraID password is rotated, it fires this action and updates the password in Azure Key Vault.  It works very well, however, everything has to be hard code.  For example, when userA has password rotated, on the parameters for the custom propagation action, we have ‘%p’ ‘%u’ ‘subscriptionid’ ‘keyvaultname’ on the command line.  It works great for this user and this key vault only.  We need to be able to pass subscriptionid and keyvault name dynamically via some variable if possible from the managed account properties.  I am not seeing a way to so that.  With only have a few options for parameter variables, it is making this a bit difficult.  Has anyone been able to over come the variable limitation and pass in variables from the managed account to the custom propagation scripts?  See the image attached for what I am talking about.  I changed the actual values to subid and vault to hide them. I wish

Hello all, We are experiencing a behavior with RDP sessions via Password Safe initiated from machines with Windows 11.The session has a slow image loading, appearing to load in rows of images and in blocks.A simple movement of windows within the RDP session causes the image loading of this movement to be very slow.This does not occur if the RDP session is direct with the destination server.But if the connection is through Password Safe being Windows 11 > Resource Broker > Destination server, this slowness is noticed. Has anyone else noticed this problem in your environments? Additionally, this behavior does not occur in Windows 10.Points that I have already checked:- The software installed on the computers are the same between Windows 10 and 11;- The network settings are the same. This behavior occurs on both wireless and wired networks;- The GPOs of the Windows 10/11 stations, Resource Brokers and destination servers have already been checked. No Remote Desktop configurations th

Hello!We are using PRA - jump client based connections as well as BYOT RDP (more hops). We have frequently noticed drastic lag /slowness when remote sessions are used for HD/4K video manipulation, 3D modelling other GPU-accelerated use cases. In certain cases Solidworks models don’t even show up in PRA. Bandwidth and remote computer resources are not a concern  as these are purpose built workstations. Anyone else has faced similar issues ? any suggestions to improve performance 

After upgrading to PRA 26.2.3, we have observed that users are experiencing blurred screens and poor visibility when connecting to endpoints. Has anyone else encountered this issue after the upgrade? If so, could you please share any known solutions or recommended fixes?Thank you.

Hello Team, We have a question about AD domain accounts configured in BeyondTrust Password safe as Managed Accounts.When these accounts get deleted from Parent (Active Directory), it seems they don't get deleted automatically from Password safe managed account list. Is there any way to ensure those are getting disabled/deleted from Password safe as well.This is creating unnecessary overhead for us to verify those accounts and delete them manually.Thanks,Prasad

Hi Community,We are experiencing slow authentication responses when users authenticate against Active Directory (AD) in our on-premises BeyondTrust Password Safe,Basic connectivity between Password Safe and the AD domain controllers has been verified, and the required connections are successful. However, authentication is still taking longer than expected.Could anyone share the recommended troubleshooting steps to identify the root cause of this delay?Specifically, I would appreciate guidance on: Which Password Safe logs should be reviewed to investigate slow AD authentication? How can we measure LDAP/LDAPS response times and identify delays during authentication? Are there specific appliance diagnostics or performance checks recommended for this issue? How can we distinguish network latency from slow AD domain controller responses or Password Safe processing delays? Are there any known configuration issues or settings that can contribute to slow AD authentication? .Thank you f

We have active passive cluster and planning to migrate them i will deploy the ova for 2 appliances then i want to know how the backup and restore should workadditionally we have bug in the backup which I found article that this is a defect with no mitigation till nowso how can i backup and restore the appliance?

Currently testing the new feature for targeting workstyles at Entra ID device groups (26.3.1).Entra ID is integrated and granted permissions per documentation. Groups were synced. Device group was searched and added to the computer filter of a Workstyle in the policy. Test client device was rebooted and synced using the Endpoint Utility.Seems that the targeting isn’t working thus far for me. When syncing with /aad or /identity /refresh, an error states that user is not supported or no filter in place:c:\Program Files\Avecto\Privilege Guard Client>EndpointUtility.exe /aadBeyondTrust Utility ToolCopyright (C) 2026 BeyondTrust Corp.Requesting that BeyondTrust Privilege Management refresh its groups…Error: This user is not supported or there is no filter in place.Targeting works if the computer hostname is added to the computer filter. Any ideas?

Hi,Can someone share the steps for installing a jump client(PRA) on Ubuntu 24.04. P.s I don’t know much about linux. Any help would be greatly appreciated. Thanks

we have this log Stature to SIEM. we are unbale to understand what these properties mean. Any guide to understand this LEEF:1.0|BeyondTrust|BeyondInsight|24.2.0.1443|PBPS|cat=Change devTime=Oct 28 2025 06:08:06 devTimeFormat=MMM dd yyyy HH:mm:ss sev=1 src= resource=PAMBT-PR dst= usrName=Omniworker groupID=2 AgentID=PBPS AgentVer=26.2.0.1443 EventDesc=Cancelled EventName=Managed EventType=0 WorkgroupDesc=BeyondTrust Workgroup btCategory=Change LogID=104999 LogTime=UserName=Omniworker UserID=ManagedAccountID= ManagedSystemID= ChangeDt= ChangeReasonCd=O Result=AccountName=NextChangeDate= EventID=evtUID=

I would like to know when it will be available to PS Cloud customers.The update release notes show some updates for problems i am encountering. Thanks everyone

Hi there, currently i got some case request for one of my customers, their using 3 UVM 2016 in A/A deployment with BI version 25.1. they want to upgrade UVM 2016 to UVM 2022. is there any one that experiencing this upgrade scenario before ? because , i just planning  to add on new UVM 2022 as worker node first before enable the new UVM 2022 as an admin console before all UVM 2016 will be take down and dismantled. Thanks, and hope you are all have a great day a head.

Hi All,I need to test the functional account test on multiple system. Systems are more than 500 and all systems are non domain joined. I need to test password and create the report. Post that I will work with respective team to get it sorted. However currently testing one one system it is very difficult.I want to understand how can I do testing of functional account in bulk Is there any API available to do functional testing in bulk.I need help here please to understand how can I resolve this issue ?Regards,Immi

When we update RemoteSupport, we always have to update the consoles too. What happens if updates are installed automatically? Will the consoles still work then? That always has to happen promptly or at the same time. GOli

Password Safe on-prem: if an Access Policy has Approvers = 3, must all 3 approvers approve before access is granted? Is sequential (multi-level) approval supported?

When we export the list of users from password safe user management, there is a columns with the name “statusflag” which have different decimal values like 2, 4, 32, 64, etc.  What does this numbers refers to? I didn’t find any KB article describing these numbers or status of users against these values. 

We implemented Password Safe for our dedicated domain admin accounts in May/2024. At the time, we experienced some frequent lockout issues with these accounts, but nothing that couldn’t be explained or resolved by simple process changes for users (i.e. forgetting to sign out of systems before the password release expires). In Sept/2024, we saw an uptick in lockout frequency with these accounts that couldn’t be explained. Most of the lockout events occurred on the Windows machines users were in possession of rather than from accessing a remote VM like we saw in the past, (aside from some of our support staff who encountered lockouts from end user machines they had previously worked with and used their credentials to establish a remote support session via Teamviewer). Lockouts occur multiple times a day regardless of a reboot on the problem device. No processes are found running with dedicated admin account on the machine, yet ongoing lockout events on the account continue to register fr

We have the following BeyondTrust environment:Password Safe Production AppliancePassword Safe DR Appliance: EPM Linux Policy ServerAD Bridge Enterprise ConsoleDue to network management requirements, we are planning to change the IP addresses of the above BeyondTrust infrastructure, including Password Safe, EPM Linux, EPM Windows, and AD Bridge.What configuration changes, dependencies, or potential challenges we should expect after changing the IP addresses?If any changes are required for HA/DR, EPM agents, AD Bridge, DNS, certificates, firewall ports, licensing, or other BeyondTrust services.Is there any recommended procedure sequence for safely performing these IP changes.

Has anyone else encountered issues with the Rep Console app after updating to iOS and iPadOS 27? After updating, when trying to login via SAML, the Login button doesn’t do anything. We have the app setting to open external browser for passkey support and in iOS 26, it successfully would open Safari for the authentication. Now, the button just appears to be a dead button.

Hello, We are looking for a way to block nested RDP sessions inside a remote RDP jump. We tried adding mstsc.exe under Application Sharing Restrictions on the relevant Session Policy, but does not seem to work. For reference, in a similar solution by Fortinet (FortiPAM), there is the option of applying a Windows App Profile where you can block specific executables (see below).  Do you know if this is supported in general or I’ve missed something in our configuration? Thanks in advance.

Hi all,Environment:BeyondInsight / Password Safe on-premises, U-Series Appliance, version[26.3.x – confirm build] Deployment:[ Active-Passive HA ] Managed servers: Windows and Linux, spread across multiple VLANs RDP/SSH sessions go through the Password Safe session proxy, with recording and Change Password After Release enabledOur challenge: Admins can still bypass Password Safe and connect to servers directly with mstsc.exe or PuTTY. Those sessions aren't requested, approved or recorded. Our current setup:GPO adds regular accounts to local Administrators. Restricted Groups / GPP add domain groups containing admins' regular (non-privileged) accounts to the local Administrators group on servers. Servers are spread across multiple VLANs. Admin workstation VLANs can route to server VLANs, and inter-VLAN rules allow TCP 3389/22. Default RDP logon rights. Any member of local Administrators can log on through Remote Desktop.Questions:Does BeyondTrust have an official recommendation or harden