Unanswered questions

Our current On prem environment has many API use cases, where we use APIs to add assets, managed systems, onboard AD groups e.t.c. using python script from AWS Lambda. And we also have many application teams retrieving managed account passwords, secret safes using APIs from a dedicated server or applications. Now the issue is, in on prem environment, we usually whitelist private IPs, like IP if the servers or IP range that AWS account uses. However, in SaaS environment private IP is not working, as it is only taking public IP [Understandably expected behaviour from SaaS]. Is there any solution for this ? because public IPs is not static and we cannot keep on modifying the rules for 100s of API registrations. How are other BT customers dealing with this ?

Hi, currently I have trouble to onboard Microsoft SQL Management Studio 2022 application into ps_automate. I read almost all documentations and articles regarding to this issue but they had been created for Microsoft SQL Management Studio 2019. I have trouble to configure ini file,  because of AppWindowControlID field value is missing in AutoIt > Summary >  Advanced (Class).  

Hello!We are using PRA - jump client based connections as well as BYOT RDP (more hops). We have frequently noticed drastic lag /slowness when remote sessions are used for HD/4K video manipulation, 3D modelling other GPU-accelerated use cases. In certain cases Solidworks models don’t even show up in PRA. Bandwidth and remote computer resources are not a concern  as these are purpose built workstations. Anyone else has faced similar issues ? any suggestions to improve performance 

I have both my app registration (Microsoft EntraID) and IdP settings setup according to KB0019022; however, on the mac, whenever I try to authenticate via MFA from a message, I receive the error “The identity provider is unavailable” and it fails. The same app registration works fine for Windows. I have the Mac re-direct and verified the OIDC url is reachable. Anyone else run across this? 

Hi Everyone. A client is asking details around capacity planning for session recordings in PRA. I tried to dig out BT documents around this but couldn’t find any appropriate information. If anyone could help me out with this info, that would be great. Thanks!Average/Peak recording bitrate per session Average and peak data generated by each recorded session (Mbps or MB/min). Daily storage growth Daily storage consumption for session recordings. Please provide the calculation (Average recording size × Number of recorded sessions per day) or historical storage usage data over several days Capacity margin (preferably N-1)Please demonstrate that sufficient storage capacity is available even if one storage component fails (N-1 capacity).Confirmation that the 1 Gbps NIC is sufficientPlease confirm that the 1 Gbps network interface is adequate and will not become saturated under peak screen-sharing and session-recording workloads.  

Currently i have created a local account on all of our DMZ servers and they are administrators. This works So So is there a more streamlined way to accomplish this task.I want to manage the administrator as well as all local accounts in the Administrator Group.

Hi all,we're scoping a Password Safe and Privileged Remote Access deployment for a public-sector customer whose target virtualisation platform is Proxmox VE – so plain QEMU/KVM.The portal offers appliance images for Nutanix, Hyper-V, VMware and OpenShift, but nothing for KVM / libvirt. Since Nutanix AHV and OpenShift Virtualization both run on top of KVM, my assumption is that a suitable qcow2/raw build exists somewhere – it's just not published.So:1. Is there a KVM / libvirt appliance image (qcow2 or raw) for Password Safe or PRA that I've missed?2. Has anyone actually imported the Nutanix or OpenShift build into Proxmox? Any gotchas – boot mode, virtio, networking?3. Is Proxmox / KVM considered supported, or at least tolerated, from a support perspective? That's the part that matters most here.Disk format conversion is trivial, my concern is what's baked into the appliance and whether we'd end up outside a supported configuration.Any experience appreciated – thanks!

Hello Team,We are currently working on project to discover Amazon RDS hosted databases and managed accounts from those DB’s.I found out below nice article explaining step by step process. AWS RDS Oracle Database - Password Safe Discovery for Managed Accounts | CommunityHowever, the first step suggests using Resource Zone for resource broker configuration. (Seems to be only for Password Safe cloud).We are using On-Premises Password safe (Version 25.1). So based on this in above document, we would like to know from which step we need to follow the instructions.Thanks,Prasad

Hi Everyone!Is it possible to create a Jump Item in Privileged Remote Access (PRA) to access an IBM i (AS/400) system?The environment uses TN5250 over TLS (port 992), and I would like to know if PRA supports this type of connection natively or if an external TN5250 client needs to be integrated with PRA.If anyone has implemented this scenario or knows the limitations and best practices, I would appreciate any guidance. Thanks in advance

Hello For PRA SaaS , we would need to allow from internal jumpoints to PRA SaaS on port 443 mainly right? and from PRA to AD on 636 ? For protocol tunnel, how is the network communication?  From enduser IP to PRA on port 443, communication will be established? and from there jumpoint will try to establish session on the protocol tunnel port mentioned to the services?

I have two assets hosting a database cluster:Server 1 hosts DB01 which load balances to 4 database servers Server 2 hosts DB02 which load balance to 4 database serversI ran a scan on both servers. The results showed that Server 1 discovered 0 databases, while Server 2 discovered DB02.How can I confirm whether this behavior is expected?Additionally, I have a few questions:How can I verify that there is already a link/relationship between the two cluster nodes without performing a failover test? From the database side, there is supposed to be a floating hostname that redirects connections to the active node. However, during discovery, we only detected the hostname of one of the databases instead of the floating hostname. Is this the expected behavior? How will password rotation be handled in this clustered setup? 

Hello,I’ve got a couple of questions from our customer that I couldn’t find answers in the documentation and I hope one of you could know the answers.They want to buy EPM-L with Pathfinder and asked how long BT keeps logs and how much can be stored in the BT cloud. They also wanted to know when/if EPM will be hosted in Europe rather than US. Finally there is an issue of automation of endpoint installation. Is there a ready-to-use method of adding multiple endpoints to EPM?I’ll be grateful if you could help me clarify this issues.

 We are experiencing an issue where the Support Desk (Challenge/Response) prompt disappears within 1–3 seconds, preventing users from entering a response code and elevating applications.EnvironmentEPM-M Version: 26.1.0.120 OS: macOS Tahoe 26.4 Users sometimes receive a "Deadline Reached" notificationWe reviewed KB0020349, but the issue is documented as fixed in 23.7.1+, and our clients are already on 26.1.0.120.A comparison between working and affected devices showed no significant differences other than hardware (M2 vs M3 Pro and different Mac models).BeyondTrust advised that newer macOS versions may limit the prompt display time to approximately 10–14 seconds and suggested Challenge/Response or JIT Application Requests as workarounds. However, in our case, the prompt disappears in only 1–3 seconds, which seems abnormal.  As soon as message gets disappeared, users get attached message :- BeeKeepers, please let me know :- Has anyone seen this behavior on EPM-M 26.1 ? Are there any know

Dear Team,We need to retrieve the scanned user account details for servers, either through the BeyondTrust Password Safe REST API or from the Analytics & Reports section in the Password Safe portal.Could anyone please provide guidance on the appropriate API endpoint or the relevant report that can be used to extract this information? If there is any documentation or recommended approach available, kindly share it for reference.Your support on this would be greatly appreciated.

After installing the BeyondTrust EPM agent in Windows, on a few support user’s machine, the service desk team is unable to copy and paste any text from their machine to a remote session machine. They are using Team viewer for the remote session.We have already  followed this KB article  and create customer token and separate rule for team viewer:-  https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021340&source=community  This issue occurs across applications such as Word, Notepad, and other tools. The issue is completely blocking the support user’s ability to perform work in remote sessions. List of apps/functions tried : Windows UAC, Word, Notepad, Browser. After uninstalling EPM agents, the issue was resolved. Client version :-  26.1.59.0Adaptor version :- 26.1.1495.0OS :- Microsoft Windows 11 Enterprise Please share your experience on this. If you have any solution please let us know.

We are installing a new PRA , onpremise installation and on Asser Management menu , we are missing gateway tab.

We are currently working on creating a Power BI (PBI) report to capture the details of On-demand feature usage. Everything has been configured and is functioning as expected. In the existing PBI report, we would like to include the "User Reason" field. However, we are unable to identify the exact API that provides the "User Reason" field data. Could you please guide us on how to retrieve this information via API?

We are using BeyondTrust Password Safe, and we would like to understand the clipboard permission behavior during Password Safe sessions.Currently, users are prompted to allow clipboard access every time they start a session. We would like to know:Is it possible to enable clipboard access by default for all Password Safe sessions? Can this setting be configured globally or through a policy/Jump Policy? Are there any security considerations or best practices for enabling clipboard access by default?

Hi,Is there a way to send a notification to all users currently logged into Password Safe Cloud to inform them of an upcoming brief outage?I'm not referring to the Logon Banner, which is displayed prior to authentication. Instead, I'm looking for a way to notify users who are already logged in and actively using the platform.Any suggestions would be appreciated.

Hi community,I'm deploying AD Bridge in a production environment, and the client has a high-availability infrastructure where server restarts are not permitted.Is it possible to install the AD Bridge agent without requiring a server reboot after the installation?I look forward to your response.Thank you.

We are looking to build an automated BeyondTrust Password Safe onboarding process via API, driven by user provided details in a ServiceNow form and lookups against our CMDB.To facilitate this, I’m looking for a way to bulk export the available (and mandatory) fields for the below for every Platform:Creation of an Asset Creation of a Managed System Creation of a Managed Account Population of the ‘Manage Assets Using Password Safe’ Smart Rule Action Population of the ‘Managed Account Setting’ Smart Rule ActionWe need the details for each platform so that we can create branching to provide the right details in the relevant API calls for each platform.The intention is then to map each of the available fields in BeyondTrust to a field in another data source (in the ServiceNow form or CMDB) so that we can populate the API calls for onboarding.I understand Smart Rules can’t be created via API, so we’d instead be looking to pre-create the required ‘Manage Assets Using Password Safe’ and ‘Manag

 Hello,I am connecting to a target system through an RDP session launched from BeyondTrust PRA.I can upload files to the remote system, but I cannot download files from the remote system to my local machine.Is this expected behavior?

Hi all,I’m interested in hearing from anyone who has successfully implemented Azure Application Proxy as a front door to a BeyondTrust PRA appliance, specifically to reduce direct exposure to the internet. Current EnvironmentBeyondTrust PRA appliances hosted on-premises Appliances are internal-only (no direct internet exposure) Internal user authentication handled via SAML with Microsoft Entra ID RequirementWe are looking to enable access for external 3rd-party (guest) users while maintaining a zero/low direct exposure footprint.Key goals:Avoid publishing the PRA appliance directly to the internet Leverage Azure App Proxy as the external entry point Use Entra ID authentication (including B2B guest users) for access control Maintain alignment with our existing guest onboarding and governance model (via Entra B2B) Avoid using the BeyondTrust vendor portal where possible Proposed ApproachExpose a dedicated external URL via Azure App Proxy Require pre-authentication with Entra ID (includin

Hello Team, We are trying to configure AWS Scan Target Collector as connector in Beyond Trust Password Safe (On Premise version 25.1).The required fields for this configuration need Access Key ID and Access Secret.We have a Organization security policy on AWS to rotate these access key ID’s and Secrets every 12 hour for any role. Is there any by which we can get those updated access key and use them for configuration or any alternative way to set up stable connector configuration. Thanks,Prasad

Hi everyone,I have a question regarding PASM. I have users and devices managed through Password Safe, and session delivery is handled by PRA. If I want a user connecting from PRA with credentials injected from Password Safe to provide a reason for connecting, where do I configure this in PS or PRA? Also, if they need an approval workflow, where do I configure that in PS or PRA?