Unanswered questions

Hello everyone,After reinstalling the resource brokers in our environment, I began noticing intermittent failures during automatic password rotations on managed Linux and AIX systems.Error recorded in the resource broker logs and console:"The connection was closed by the server. Make sure you are connecting to an SSH or SFTP server."Error recorded in the managed systems' sshd logs:"Jul 28 04:30:43 Server01 sshderror: kex_exchange_identification: Connection closed by remote host"Both errors occurred at the same date and time.Has anyone else encountered this behavior?Could this be resolved using the "Enable legacy algorithms for SSH account management tasks" option found under Configuration > Privileged Access Management > Miscellaneous?According to KB0017016, "The option Enable legacy algorithms for SSH account management tasks enables legacy encryption, MAC, and key exchange (Kex) algorithms that were previously enabled in Password Safe".If anyone has experienced this, I would gr

Hi everyone, I’m quite new to BeyondTrust and am completing the Privileged Remote Access - BCIE course.I wanted to know the difference between a Remote RDP Jump Item vs Remote Jump Item.Is Remote RDP Jump similar to using a VM session?Thanks in advance!

From what I can tell, dedicated account mapping (e.g. KB0017035) the only option available is to map the exact same attribute in both domains. For example, employeedomain\user1 has attribute1 set to “user1”privilegeddomain\admin1 has attribute1 set to “user1”to drive the mapping via smart rules. However, that implies that modifying attribute1 in employeedomain to a different value, say, “user2” would grant user1 access to user2’s privileged resources, giving domain1 authority over a privileged domain’s access. What I want to be able to do is have privilegeddomain\admin1 attribute1 set to “user1”, and map that to employeedomain\user1’s name field (or samaccountname, or SID - something not modifiable without breaking the employeedomain\user1 account). Is that possible? 

Hi,We are experiencing an issue with the session termination behavior in PRA.We have configured the system so that when a session ends, the user's session on the target server should be logged off automatically. However, after ending a session and reconnecting, everything remains exactly as it was left previously, which indicates that the user session is not actually being logged off.Both the web console and the desktop console are running version 25.3.2.We found a KB article that appears to describe a similar issue, but it does not seem to apply to the version we are currently running.Additionally, we are currently applying the Session Policy through Group Policies. To rule out a policy inheritance issue, we also assigned the same Session Policy directly to the Jump Item, but the behavior remained exactly the same.If anyone has experienced a similar issue or knows why this might be happening, we would really appreciate any guidance or suggestions on what else we should verify.Thank yo

I have multiple Database admins I need to give access to our database for. We have no resources for PAW or Internal Admin machines. Is it the purpose of Beyondtrust SQL server tunnels to be ran on BYOD device and have them tunnel SQL Studio traffic to my on prem SQL server? Has anyone done this? I believe I have the tunnel up. How do you use Management studio? My “Open datasource Client” is grayed out. How do the credentials work? Do the credentials I use for the tunnel work for everyone using the tunnel? Or do I need to create one tunnel per person? 

I would like to know which default browser BeyondTrust is integrated for the web jump method. Is there any default browser for this method, or does it utilize the browser from the Jumpoint server?

Hi Everyone,I would like to raise a concern that we have noticed after upgrading to 25.3.3 related to clipboard restriction on shell sessions.launching shell jump (no jump client installed) does not restrict user clipboard even if the session policy restrict.tried applying session policy on both user level and jump item but still user can copy/past in both directions.Simulator in Session policy shows restriction but doesn’t really apply after connecting to shell session. anyone using 25.3.3 facing this issue ? Thanks.

Hi,I just wonder if anyone else experiencing an issue with PM Client Version 26.2.1.417 and PSADT (v3). What we see in our environment is that after we install 26.2.1.417, that afterwards we cannot deploy stuff anymore using PSADT v3 as Deploy-Application.exe is crashing.Therefore we are currently using PM Client 26.1.59 where we do not see this issue.Anyone else seeing same ?

how BeyondTrust PRA would handle SSH access in Alibaba Cloud and specifically how credential injection would work. He wants to know whether PRA injects credentials or if Alibaba SSH keys would continue to be used.

I have recently upgraded my Appliance version and BeyondInsight/Password Safe version with belowPassword Safe Appliance 4.4.1.1317 → 4.6.1.155 BeyondInsight 25.1.1.165 → 26.1.0.878Upgrade was successful. The following day, my users started receiving an SSO authentication failed error from their browsers. It seems like there was a token lifetime validation happening and it is now failing against my users. Clearing the browser cache and deleting the previous token somewhat helped but this is more of a manual intervention per user I am doing now. Has anybody encountered this and know how to resolve this?Microsoft.IdentityModel.Tokens.SecurityTokenExpiredException: IDX10223: Lifetime validation failed. The token is expired. ValidTo (UTC): '8/13/2026 9:26:02 PM', Current time (UTC): '8/13/2026 9:51:55 PM'. at Microsoft.IdentityModel.Tokens.ValidatorUtilities.ValidateLifetime(Nullable`1 notBefore, Nullable`1 expires, SecurityToken securityToken, TokenValidationParameters validationParameters

Hi , I have a few queries (mentioned below), I am not able to find relevant information in documentations. If someone know please let me know -1. which user has checked out account ? - I want to see who has checked out an account so that I can go ahead and ask them to check the account back in to passwordsafe.2. Email notification on usage of specific accounts. - Is there a way I can setup email notifications to be sent out to some DL on usage of some accounts(not all), like when the account is requested and password is changed.3.Who changed the last password ? - I would like to see the username of the user who changed or initiated the password change. I can see “changed by User” in password history but no detail on who the actual user was.

I want to export managed server list report and help to add two more column, the FA account , and FA account status (managed or not managed).I am working on password failure checking task, and there is one type of error is FA account password incorrect, so I'd like to know the server and FA mapping, and if the FA is managed or not.Need a single report in which managed system>managed system’s functional account > FA status (managed/not managed) status should be there.

Hi All,We have onboarded the Remote Web application in our Beyondtrust Password safe instance.  The launch of application is successful and user can access the application without any issues.However whenever user tries to modify the size of browser window, session terminates with below error  Has anyone encountered this issue previously ? If yes, can anyone please suggest how the issue was resolved ?Awaiting response. Thanks in advance .Regards,Immi

I have active passive cluster , the mirror state frequently changes to suspended then back to synchronizedRAM Usage is over 80% without any causewhen I review logs from primary node I found contradiction where in HAService log file the isPrimary tag is false while in HAMonitoringService the Are Primary is false but sometimes change to true then after this change the state is suspended  

Hello,I’ve got a couple of questions from our customer that I couldn’t find answers in the documentation and I hope one of you could know the answers.They want to buy EPM-L with Pathfinder and asked how long BT keeps logs and how much can be stored in the BT cloud. They also wanted to know when/if EPM will be hosted in Europe rather than US. Finally there is an issue of automation of endpoint installation. Is there a ready-to-use method of adding multiple endpoints to EPM?I’ll be grateful if you could help me clarify this issues.

Hello Everyone, We are currently implementing Beyond Trust–SailPoint IdentityIQ credential cycling. As part of this implementation, we anticipate a high volume of Password Safe requests, potentially exceeding 1,000 requests per day.We would like to understand: Is there a threshold limit for Password Safe requests (for example, per account, per user, or on a daily basis)? What impact, if any, could such a high volume of requests have on the Beyond Trust server? Are there any options to limit, purge, or archive these requests after a certain period? Thanks,Prasad

I’m not sure how other admins managed their Password Safe but would love to know how others did theirs.My main question is that I have thousands of servers with hundreds of different AD groups (privileged Admin accounts) having local admins to several mixed servers. These AD groups were either assigned via GPO or were manually added as local admins to some servers. How do you manage and link these privileged accounts to the managed systems without creating hundreds of different smart rules? Or is there a simpler way to do this?

Hi Everyone,Has anyone tried or using MS SQL Server on Linux for Password Safe Active-Active deployment or as a external SQL database.From BeyondTrust support perspective, Is there any limitation on using MS SQL Server 2022 as a external database which is deployed on Linux system. I know Amazon RDS for SQL Server which is a MS SQL deployed on Amazon Linux and is officially supported by BT. I would like to know if there are any support concerns on using MS SQL on self-hosted Linux. 

We recently updated to BeyondInsight and PasswordSafe 26.2, that introduced Personal Access Tokens. In my testing, with my Microsoft Entra account, I can’t get this to work, I’m pasting the PAT as the password and thought that was enough, am I doing it wrong? I thought the documentation that Direct Connect not working with Entra accounts was because of SSO and Password limitations?Update: I just tried to log in with a local user, and its PAT works perfectly fineThanks,Inuk

Is there any way to change IP address of already onboarded assets to Beyondtrust password safe? everytime we have to delete the older asset and then re-onboard the asset.

Hello Team We are facing delay in BI console and in sessions taken via passwordsafe when accessed from site other than the management node site. How could we troubleshoot on this and improve on the setup.

Hi All,My organisation has auditing requirement to review who approved what session request for certain applications. Now - Using the Activity Report in Analytics and Report, I have managed to generate the reports who approved session for RDP and SSH connections but I am unable to generate the same for application connections. Now this is mainly because as per my understanding you cannot classify an application connector as asset or an asset smart group hence I am not able to generate this report. I am looking for any guidance on how to generate application connector’s session approval request or alternatively how I can classify application connector as an asset smart group for report generation Thanks in advance for any support.

Hi teamI have a few questions about when a session is delivered in Password Safe.1- A user's connection request remains open for the duration of their approved session, right? Once connected, when the session is about to expire, is there any warning before the session closes, or does the user remain connected? (Is this configurable?)2- Does the approver's request remain open for the same duration until they approve or deny it? Or does it expire before then?3- If I requested 2 hours of connection, can I connect as many times as I need during those 2 hours? If so, can I restrict this on certain servers so that if a user disconnects, they have to request a new connection?I look forward to your comments.

Hello,We have the following use case related to email notification - Notify certain email IDs with message about password is rotated in password safe. Notify certain email IDs about next password change date.I have seen below KBA article for email notification- BeyondInsight / Password Safe - How to add, change or remove email notificationsDoes ‘release notifications for Managed Accounts’ help with above requirements.I would like to understand the feasibility on these email notifications. Thanks,Prasad

Hello, An issue we are having in our PRA instance is that when we try to do a large file transfer such as an .iso file from our local machine to a remote asset via Beyond trust PRA RDP connection it seems like the transfer will time out\fail before all of the data has been transferred. In general file transfer works fine for smaller files back and forth but we have trouble with large ones. Wondering if anyone has any tips/tricks for copying large files through PRA?