Unanswered questions

When scanning assets with PWS we get an enumeration of all users that have permissions on this  system under advanced details => scan data => users However, we only see user here from the domain directly linked to this system. Users that have permissions on this system trough a trust with another domain are not enumerated. Is there any way of getting visibility on this?

Hi everyone,I have a question regarding PASM. I have users and devices managed through Password Safe, and session delivery is handled by PRA. If I want a user connecting from PRA with credentials injected from Password Safe to provide a reason for connecting, where do I configure this in PS or PRA? Also, if they need an approval workflow, where do I configure that in PS or PRA?

Hello , I see there is only TOTP MFA option in PRA . We are using PRA for external Vendor access where the accounts are quarterly reviewed but as the number of vendor grows , manual errors might increase. Also as the review can not be made more frequent , there is a possibility that Terminated vendor user still has access as they know their PRA login password and have TOTP MFA configured using a personal mobile device. These user identities are in Active Director as well as PRA internal DB. Is there any way to implement email-based MFA so that terminated user will immediately lose access as they wont have access to company email ?I see Radius auth and OKTA can be used both have separate trade-offs

I tried to install my EPM for Windows Local AD connector on a server but it failed on the activation part.Error is:[ERR] [BT.LocalAdConnector.Services.ActivationService] [9] Activation failed.System.Net.Http.HttpRequestException: No such host is known. (xxxxxx-xxxxxxxxx-services.pm.beyondtrustcloud.com:443) ---> System.Net.Sockets.SocketException (11001): No such host is known. My server is connected to my proxy server for external access and I have the policy opened from my server to xxxxxx-xxxxxxxxx-services.pm.beyondtrustcloud.com but it is not getting triggered at all. Am I missing something here? do I need any additional URL for the activation of the AD connector?

I can log into the portal but when I click on links for KB articles or cases nothing happens. If I use a direct link to a KB article I get a message that it was not found. Is anyone else experiencing problems or do I need to look for issues on my ends?

Some users intermittently encountered this error in Password Safe PAM:Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.After that error message, the session disconnects.Tech Support determined that the issue is caused due to a network-related TLS/SSL interference between the appliances and target servers. However, Networking team couldn't find any issues to fix.Please share with us if anyone encountered this type of issue.ThanksMeku

Hi Team, The customer has a requirement to maintain segregation for administrators across different sites. Could you please advise how this can be achieved? Currently, we have five sites (A, B,C,D,E,F configured in an Active-Active setup. Each site has its own set of administrators. The customer now requires segregation of duties so that administrators from one site are restricted from viewing or accessing assets, groups, or directory queries belonging to other sites. For example, administrators from the Asite should only be able to view and manage assets, groups, and directory queries related to A, and should not have visibility into resources from the other sites. Please let us know the possible approach to implement this requirement.

Recently, we upgraded several customers to versions 25.1.1 and 25.3 of Password Safe/BI, and we have encountered an issue when accessing some SSH devices:"Managed system host key check is enabled but the list of accepted host keys is empty."In some cases, enabling the Auto Accept Initial Key property on the Managed System resolves the issue.However, for certain managed systems, this setting causes access problems.Has anyone else experienced this behavior or found an definitive and clear solution?

Hi Guys, Can anyone address this query? Does PRA Remote RDP Jump using SecureApp with Type Remote Desktop Agent requires Cal License. Use case is we have an application that needs to be accessed, so we configured the Remote RDP jump short cut and configured  SecureApp with Type selected Remote Desktop Agent. If Yes Cal is needed then why do we have two options one RemoteApp and the other Remote Desktop Agent. please let me know how to go ahead without the Cal license for this use case

My Security Team wants to do unauthenticated scans with Rapid 7 on our Privileged Management on-prem appliances.  I dont see why this would be an issue, but wanted to check if anyone has any experience with this or any issues that they have run into.  Or if anyone from Beyond Trust has any info also that would be great.

Hi Community,I need to make some configuration changes to Password Safe login capabilities. The client has a Cloud instance of Password Safe, and I want to avoid users being locked out of the application in case the configuration fails.Is there a way to back up the SAML IdP configurations so they can be restored if a rollback is needed? Thanks in advance.  

We have ran the pspca command and in the logs it states it was able to get credentials for some of the accounts. Now that we know it has stored the passwords somewhere locally, how can we retrieve the passwords?

Hello All, We have a requirement for deletion of Inactive AD users from BeyondTrust Password Safe (User Management). However for some of the users when trying to delete we are getting below error -“Cannot delete a user 'username' with active Password Safe Release Requests”Does anyone know resolution for this? Any known KBA or document for this? Thanks,Prasad

I am getting several users complaining about their Avecto Defendpoint Service just stopping all of a sudden. May I ask what is the best way to troubleshoot and find out what is causing the service to stop?I ran a PGCaptureConfig extract and looking at the Avecto IC3 client log, I can see the warning about the “Defendpoint agent service is not running”. I have looked at the Windows event log but it does not really say anything what might have caused the service to stop.

Hi All ,Just wondering how others managing “Mandatory multifactor authentication for Azure sign-in” where azure app published as managed apps and ps_automate injecting credential.Given especially user do not know their credential.  Announcing mandatory multifactor authentication for Azure sign-in | Microsoft Azure BlogRegards,M 

We have defender for endpoint and since past couple of days, we are most of powershell scripts are trying to elevate. Earlier they were running in passive mode. Also many applications including intune pushed scripts are giving Yes/No Promts (Configured in policy). As it was working fine earlier and suddenly started this issue. Anyone else facing the same?

This might be a bit too big of a question for this forum. However, I am not sure where to start. We are still somewhat new to PRA. I am wanting to start using Docker containers for our jumpoints instead of putting them on Linux instances. First, where do I go to download the container image? I heard that there is a stock image that we would use and then just input the key to start the connection to our system. Second, can we put the container in a service like AWS container service or Azure container service? Third, and this will show my very beginner level of experience with containers, would we do the firewall rules for the containers the same way that we do them for the Linux servers that are jumpoints?I have a feeling there are other items that I am totally missing, but I figured this is a good start. If you know of documentation you can point me to I am more than happy to start reading and testing things out. 

Hi,Has anyone tried using a custom platform in Password Safe to onboard Allied Telesis? Hoping for your help. Thank you

Hi,Usually we do the workaround of reinstalling BeyondTrust client when it affects more than 30% usage but now it takes up to 98% and reinstallation also does not help.Please let me know if you have any ideas on this issue.

Hi All,In PRA, we have a SAML security provider configured for user authentication and provisioning. User will only be provisioned when they first-time logged in.Is there anyway we can pre-provision the users by LDAP/AD Group synchronization similar functionality as Password Safe (without using SCIM). Thanks, 

Hello Team,We will be moving/migrating our on-prem EPM to the cloud in the upcoming months and I was just looking for any insights or things to look out for during or after the migration.Thank you for anything you can share.

We would like to confirm the current behavior of the sorting function on the Events page in Privilege Management Console.Environment : Privilege Management Console 25.8.865Location in the UI : Home > Analytics > EventsObservationOn this page, only a few fields such as the following display a triangle sorting indicator next to the column label: VirusTotal Score Time Since Last Lookup Other fields do not display this indicator.In addition, when the triangle icon is clicked, the icon changes direction (upward / downward), but the actual list order does not appear to change.Questions Is it expected that only certain fields show the sorting indicator? Is the sorting function currently implemented only for specific fields? Enhancement requestIf sorting is intended to be available, it would be helpful if: the sorting indicator and functionality were consistently available across sortable fields, and clicking the indicator clearly changed the sort order of the list. For reference,

HelloWe have a situation with the Web Jump where user needs to open a specific website which automaticaly downloads an instalation package. I was able to configure web jump but when user connects to it - it just displays the webpage. Is it possible to set web jump to auto download the file after connecting?Kind Regards

I am encountering a limitation when using BeyondTrust Privileged Remote Access (PRA) for remote access to network shares.I tested an alternative using: Jump Client Session Policies → File Transfer tab ➡️ File transfer works correctly from the remote machine.❌ However, the main issue is that: The session runs under a local administrator account The user accessing the session does have access to the shared folders, but not when using their Active Directory account Requirement / QuestionI would like to know if there is a way: To access the remote machine via Jump Client (File Transfer tab) using the user’s Active Directory account during the session Specifically through: A network tunnel Running the session in the Active Directory user context Active Directory credential injection Or any other native BeyondTrust PRA functionality ObjectiveAllow the remote user to access shared folders and files using their Active Directory account, without using a local administrator account on

Hello Team, We are planning to implement automation in such way that there should not be any need to go into configuration page and create new credentials (for scan account) manually.However, I would like to know do we have any automated way to create or update scan credentials (as it seems Rest API is not available). Thanks,Prasad