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A general place for Privileged Remote Access conversations.

  • 113 Topics
  • 268 Replies
113 Topics
T
Travis JApprentice
asked in General
Possible to present webjump in mobile format?

Anyone know if it’s possible to present web jump in mobile screen format for the phone PRA client? In my testing it comes up almost unusable as it tries to present it like it’s a monitor. Use case: Internal web app for in/out board and tracking staff location in the field. There is a mobile phone view if they are on internal network. Would like to make available using the iphone/android PRA client app when users are off network.

311
P
BeyondTrust Employee
l3g0l4s
l3g0l4sApprentice
asked in General
Automation of sending reports in Para

Hello everyone! I would like to know if anyone knows of any methods for automating the sending of session reports in Privileged Remote Access via email. Thank you in advance!

761
M
BeyondTrust Employee
Devin Churchill
BeyondTrust Employee
Devin ChurchillBeyondTrust Employee
published in General
Customer Success Quarterly - 2024-Q4 - Privileged Remote Access

Hello! Last month our Chief Customer Officer, Sean Cashin, provided some information on our upcoming dedicated user community. I’m excited to announce that BeyondTrust launched our new BeeKeepers community on Monday, September 16th! Why BeeKeepers? The name BeeKeepers was born from the idea to protect and secure privileged identities, along with the paths those identities follow in order to gain privilege, aka Paths to Privilege. What does the BeeKeepers name mean to us? Imagine a company’s data and secrets as the honey in a beehive. BeeKeepers take care of the hive, protecting the honey and honeybees, from predators the live to steal the honey, damaging and destroying the hive. Now imagine you, BeyondTrust customers, IT Admins, SOC professionals, and CISOs are the BeeKeepers! And honeybees are identities – human and non-human – continuously travelling along their flight paths, the Paths to Privilege, collecting pollen and making more honey. BeeKeepers protect the honeybees’ path and c

1050
Devin Churchill
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Oct 28 - Nov 4)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021628 - Session termination behavior is not working in Privileged Remote Access and users are still appear as logged in after a session ends KB0021718 - Checking for RS or PRA updates fail on Base 7.0 and lower

310
GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Oct 21 - Oct 28)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021611 - Jump Client not connecting to virtual machines

160
GloriaB
BeyondTrust Employee
L
LeeAtkinsonRising Star
asked in General
Jump Approval Notifications

Before I raise an enhancement request, am I right in thinking that there is no other to view jump approvals for an approver other than via email? An approval tab in the interface would be a very useful enhancement - albeit one I’m surprised isn’t already there. Approvers wont be using the Access Console in this case...

762
L
L
LeeAtkinsonRising Star
asked in General
Discovery of Endpoints

If you create a discovery of endpoints, add them to a jump group, and the jump items are subsequenrtly deleted (for whatever reason), is there a way for them to reappear in a discovery scan?

974
L
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - KB Article Publications (Oct 6 - Oct 13)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: How to perform on-premise SRA appliance to cloud migration

260
GloriaB
BeyondTrust Employee
L
LeeAtkinsonRising Star
asked in General
Unable to rotate generic account in PRA

I have added a generic account into the PRA Vault. I am a Vault administrator and have added a func account. I am trying to manually rotate the generic account I have added but there is no optionn to rotate password (unlike the functional account which has this option). Any ideas how I do this?

1722
L
S
swvalentiApprentice
asked in General
Alert that Jump Client went Offline

It seems like a simple task to achieve as many other platforms offer this. Just a simple email alert that a jump client went offline rather than having to login and check to see if your systems show online. Any ideas when this will happen or it did and I am missing something?

2896
P
BeyondTrust Employee
J
Jsizzle45Apprentice
asked in General
Jump Clients offline

Running: Privileged Remote Access I have this issue where Jump Clients randomly go offline. The when going to the apps and features the app is gone and has been uninstalled. For instance, Saturday (9/14) I upgraded the appliance From 24.1.4 to 24.2.3 Strangely 60 machines were still connected and upgraded the jump client to the new version automatically. 40 were offline. The 40 offline showed that 21.1.4 had been uninstalled. The new version never got installed. What is really quit frustrating is that when I redeploy the jump client, it shows up as a new machine. Now I have the same machine in there twice, one online and one offline. Because its a new machine, I have to re-add the machine to 5 jump groups, I lose all my logging and recordings, I have to reset the password vault matching. Its a real pain. Why cant beyondtrust match MAC addresses or serial numbers or something so that when I have to redeploy it matches the machine already in my system. I tried to restart the appliance, b

158912
P
BeyondTrust Employee
K
K_jfApprentice
posted in General
Small Details & Big Returns

Does anyone else have something which, may seem like a small detail / config settings / set up but seems to provide big returns or work around a particular challenge? For example, I use end point automation to check a particular version of software across multiple end points - saves logging in to each system individually.

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P
BeyondTrust Employee
Sean Cashin
BeyondTrust Employee
Sean CashinBeyondTrust Employee
published in General
BeyondTrust Quarterly Update - 2024-Q3 - Privileged Remote Access

Hello All, Leaning into the cliché, it’s hard to believe the year is half over already. As I'm sure is true for many of you, this has been a year of hard work and big changes at BeyondTrust. At the beginning of the year, I stepped into the role of Chief Customer Officer and welcomed both Mike Machado and Brett Thiess to the team as CISO and CMO, respectively. We also welcomed Ron Nissim and his team into the BeyondTrust family with the acquisition of Entitle, expanding BeyondTrust’s stance as an Identity Security leader! As the CCO, my passion and focus are on ensuring that our customers not only adopt but get real value from our products – securing their Identity landscape, minimizing the risk of threat actors, and limiting the blast radius of any incidents. Your thoughts and experiences are a key piece of guidance for us; from your NPS responses and feedback on your interactions with teams like support and services, to your engagement on changes we’ve made to products, we value the f

3140
Sean Cashin
BeyondTrust Employee

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