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A general place for Privileged Remote Access conversations.

  • 160 Topics
  • 340 Replies
160 Topics
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BeyondTrust Employee
Phillip LBeyondTrust Employee
published in General
Customer Success Quarterly - 2025-Q1 - Privileged Remote Access
Customer Success Quarterly - 2025-Q1 - Privileged Remote Access

 Greetings! I'm Phillip Lehner, the Senior Director of Education at BeyondTrust, and I'm thrilled to lead our efforts in delivering exceptional learning experiences. I'm excited to share how we're elevating your journey with a new, streamlined method of accessing training: Success Included with BeyondTrust University.      At BeyondTrust University, we believe our customers deserve nothing short of excellence in the tools they use. That’s why we’ve launched 'Success Included' — to elevate your learning experience and ensure you achieve success with BeyondTrust’s solutions.  Success Included is an education program that makes foundational knowledge accessible to customers at no additional cost. It features easy-to-follow, self-paced eLearning courses that empower system administrators to configure and manage BeyondTrust products using industry best practices. Our goal is to equip learners with the knowledge needed to maximize the value of their investment with BeyondTrust. Because your

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P
BeyondTrust Employee
Paulo144
Paulo144Veteran
posted in General
PS to PRA - Tunnel Jump Credential Inject

Guys, hello! I created a script that gets a Managed Account from Password Safe and creates the same account as a Vault Account on the PRA or if the account already exists, just update the password, description and vault group which the account should belong.Its something we are using in some enviroments that have both PS and PRA, that way the user does not have to manually request the password to use in a Tunnel Jump, as the native integration is not compatible with credential injection.

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Paulo144
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HamzaTrailblazer
asked in General
Approver not receiving Notification

after upgrading to 24.3.2, we are facing issues jump approvals.if Jump policy is set, it doesn’t appear in console. Shows ‘None’ if it’s applied and requester sends request, Approver doesn’t receive notification.  Anyone facing such behavior or I’m I missing something. 

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
PRA 24.3 , Authenticate the current URL

can anyone tell the usage of the key Icon appears when a web-jump is launch which says ‘Authenticate the current URL’ ?

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EdenNCITApprentice
asked in General
Remote Support 24.3.1 Upgrade Pending

We have 50+ jump clients that are showing in an Active [Upgrade Pending] state and are inaccessible.  The devices are on the network, pingable, and I’m able to open a remote PowerShell session on them using enter-pssession, however, they’re not completing the jump client upgrade process. I’ve been able to get a few to complete the upgrade after forcing multiple reboots.  In two cases I had to gain physical access and uninstall the old client and manually install the new one.Is anyone else seeing these issues?

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HamzaTrailblazer
asked in General
upgrade to PRA 24.3.2

is there any known issues in PRA 24.3.2? we are planning to upgrade.

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P
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 17 - Feb 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022041 - After upgrade to RS or PRA version 24, outbound events for Service Now integration receive error: Maximum file exceeded KB0022051 - /login interface page times out after 10 minutes

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GloriaB
BeyondTrust Employee
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Carlos MendonçaTrailblazer
posted in General
Password Safe e PRA

Hello, how are you?I'm new to the community and I see several very relevant topics. We recently acquired Password Safe and PRA to use integrated and we intend to use Jumpoint for Remote Jump, so this is all still very new. Would anyone like to exchange knowledge and support for these features? I'm available to contact you.

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LeeAtkinsonRising Star
asked in General
Unable to select jump zone proxy cluster for Jump Client installer

I’ve created a jumpoint cluster with jump zone proxy enabled. When I create a jump client installer, I am unable to select the jumpoint cluster as the jump zone proxy. It says: “There are no standalone Jumpoints with proxying enabled.” I am on the latest version of PRA and clustered jumpoints with jump zone proxy should now be supported.Any ideas please? 

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TZoltanVeteran
asked in General
Changing MTU on /appliance

Hi All,Can someone provide me more information on changing the MTU on /appliance, what communication does it affect in an Atlas env.? Does it only affect the packets in communication between Traffic Nodes and the Primary or it affects also the client communications?Thanks for any answer.

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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 10 - Feb 17)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021991 - Email alert "No Data Syncs Are Being Pulled" KB0022012 - Unable to RDP Jump when using diacritics with Linux Jumpoint - Authentication failed error KB0022018 - How to schedule a Remote Support or Privileged Remote Access update "install later" KB0022020 - High CPU usage and performance issues with BYOT and session recording after upgrade KB0022022 - Password reset emails are not sending receive error: Reset password email not sent. The SMTP server responded with: connection timed out. KB0022045 - Windows 11 24H2 - RDP graphics issue - Little colored squares over everything (screen artifacting)

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GloriaB
BeyondTrust Employee
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bt101Veteran
asked in General
PRA - Clipboard Sync Options

With PRA Clipboard Sync - Automatic option and bidirectional sync, looks like clipboard history also gets synced. (We are working on disabling the clipboard history) but is there any way to configure the settings such that only copy-paste works when PRA user does ctrl+c ctrl+v . With clipboard auto sync, when PRA User initiates a session , user who is present locally (at console) of the machine can do ctrl+v or windows+v to see all the contents of PRA User’s clipboard. I know clipboard sync literally means it will sync but isn't it a risk. Also, can we triggere a script or action when PRA user closes the session that will clear the clipboard. This is useful e.g. when PRA user uses a privileged account to connect to IT network share from end user’s machine using their privileged credentials which they copy-paste into end user’s machine

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samiTrailblazer
asked in General
PRA Jump Point Query

Hi,As we know, a Jumpoint server supports remote RDP, SSH, and Web Jumps to machines within the same network. Therefore, it is generally recommended to have a separate Jumpoint for each network.Given our setup:We have servers in both Azure and On-Prem environments. We have an ExpressRoute connecting Azure and On-Prem, providing a private connection between the two environments.Considering this private connectivity, do we still need separate Jumpoints in both Azure and On-Prem? Or, can we deploy a single Jumpoint in Azure, ensuring it has the necessary permissions and network access to establish RDP and SSH connections to On-Prem servers?Looking forward to your insights.

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
PRA Atlas upgrade from 23.3.3/7.0.0 to 24.2.3/7.3.0

Hello All, We have on-prem PRA Atlas configured and planning to upgrade from 23.3.3/7.0.0 to 24.2.3/7.3.0. if we opt for Asynchronous upgrade method, as what I understand we have to:1- Break the Failover from Appliance A and upgrade Appliance B.2- Shift traffic to backup Appliance B.3-Upgrade Appliance A and re-establish the failover from appliance B (which is now primary ) and sync.4- Promote Appliance A to primary role. Between Step 1 & STEP 2, if there is/are any session logs/recordings on Appliance A, how we can safeguard those session logs/recordings as there is no failover relation ? and they might be lost once we sync from Appliance B (STEP 4) . anyone can suggest the better approach or any suggestions ? Thanks.

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
Credential injection on ARUBA WEB login

we are using PWS and PRA, anyone facing issue with injecting credential from credential store to Aruba Web page login ? Account appears in credential store when attempting jump , but simple login page is launched.

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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 3 - Feb 10)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021973 - Remote Support and Privileged Remote Access 24.3.1 releases removed KB0021998 - Automatic critical update options in /appliance KB0022004 - Update to Base 7.3 or higher, stuck or not refreshing page when setting up Privileged Remote Access and Remote Support appliance

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GloriaB
BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiGuru
asked in General
PRA External (Password Safe) Jump Items - Jump Policies

Hi All,With Password Safe - PRA integration: Is there a way to apply the Jump Policies on the External Jump Items coming from Password Safe?

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BeyondTrust Employee
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K_jfApprentice
asked in General
SMTPS Config Info

With PRA and SMTPS, has anyone managed to acquire the following from BeyondTrust: Sender Policy Framework DKIMI’ve been requesting this as of late but with very little luck and it’s required in order to request an SMTPS configuration enabled from the cloud to our organization...

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K
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jan 27 - Feb 3)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021764 - Privileged Remote Access 24.3 feature show all Password Safe (PS) items in a Jump Point KB0021786 - Privileged Remote Access 24.3 feature start sessions with an entire Jump Group by right-clicking KB0021828 - Privileged Remote Access and Remote Support how to use Endpoint Automation KB0021850 - Failover fails after upgrading to Remote Support or Privileged Remote Access 24.1 and higher KB0021931 - How to create a team in Privileged Remote Access KB0021945 - LDAP Group OU queries returns more AD objects than expected when configuring an LDAP security provider in Privileged Remote Access KB0021950 - Can users rename a Jump Item in Remote Support or Privileged Remote Access? KB0021961 - How to create a Service Principal in an Entra ID domain services Account KB0021988 - Missing "Forgot Pass

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GloriaB
BeyondTrust Employee
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TZoltanVeteran
asked in General
PRA Access Console - Freezing

Hi,Has anybody experienced slowness with Access Console in v24.3.1?We have some reports that connections are established slower in 24.3.1, and some consoles are freezing too.Did anybody experienced similar issues?

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Prudhvi Keertipati
Prudhvi KeertipatiGuru
asked in General
PRA - Splunk Cloud SEIM Integration

Hi Team,For PRA - Splunk integration, do we have to configure both syslog feed in appliance and API configured in Web Console. SplunkWe already have configured API in web console for Splunk integration. Do we still need to configure it on the appliance as well? Thanks,

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BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiGuru
asked in General
PRA - Jumpoint Remote RDP Session Issue

Hi Team,When we launch the Remote RDP session from a Jumpoint from Desktop console or Web console, we are getting a blank screens. I can confirm that user is successfully logged into the system but the session on console UI is gray or white blank screens. attached the screen shots.Please advise if you have come across such issue.Thanks,

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Prudhvi Keertipati
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samiTrailblazer
asked in General
Unable to Create Jump Client Installer

Hi, I am unable to create the jump client installer. I don’t see the option when going to Jump > Jump Client. Am I missing something?  

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xNourahxApprentice
asked in General
Granting access for a vendor

Hi Team,Recently, I became an admin for PRA and started working on it, but I need some clarification on certain points.For example, what is the workflow for granting a vendor access to a server?Currently, I have created the vendor account, but when I select Jump Items Matching Criteria, it shows a limited number of servers, and the server I’m looking for is not appearing.Any idea why this is happening? I’m sure I might have skipped some steps, as the admin guides are not very clear.Any guidance would be greatly appreciated.Thank you!

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jan 20 - Jan 27)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021304 - Error installing a jump client on Ubuntu 24.04 failed to untar to unpack directory KB0021310 - System Restore option is not working in Special Actions in the Windows customer client KB0021338 - Jump Client icon and menu issues in Ubuntu 24.04 KB0021605 - How to remove a user in Remote Support and Privileged Remote Access KB0021964 - Jump client shows offline error "service not available" in the system tray KB0021973 - Remote Support and Privileged Remote Access 24.3.1 releases paused KB0021974 - Why is there scheduled maintenance stating - "Your SRA Cloud site is not appropriately sized for its usage level"?

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GloriaB
BeyondTrust Employee

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