General

In the ideas portal A10-I-249 someone suggested being able to re-inject credentials when running a sudo or su command. The idea was marked as already implemented. Is there any documentation on how to achieve this or can anyone provide steps to accomplish this without setting the sudoers file to passwordless?

The following articles were published last week. New Knowledge Base Articles: KB0022421 - Is the IP address assigned to the RS or PRA Cloud instance static? Can it be provided? KB0022428 - RDP Jumps failing when using xRDP or FreeRDP "Unknown connection error. 2001C" KB0022444 - Can USERID and DATETIMESTAMP be used in the Integration Client recording file format name?

The following articles were published last week. New Knowledge Base Articles: KB0021833 - How to enable in-session two factor authentication in Remote Support and Privileged Remote Access KB0022201 - Managed System external Jump items are missing KB0022264 - How to turn PID logging on and off for RS and PRA on Mac or Linux systems

Hello is there data at rest encryption available in PRA inbuilt? or need to configure with key management solutions? Found whitepaper etc but it just mentions steps to integrate with KMS.

Can the netbios name be made available for PRA and Password Safe, not just the domain name? domainname\username doesn’t work on all applications; some legacy platforms it has to be the netbios name. 

On Privilege Remote access how can I link the Session policy to a bulk group policy with the help of API. I do not see any parameter of Session policy in Group policy

Hello,I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.Could you please assist in identifying the cause of this issue and suggest a resolution?

We had applied patches bt24-10 and bt24-11.Our Security team is asking for a proof that we had applied the security patch to mitigate the subjected vulnerabilities.Please advise where we can get this proof that the patch was applied on RS appliance/ console

The following articles were published last week. New Knowledge Base Articles: KB0021363 - Network Tunnel jumps cause Jumpoint host inaccessibility KB0022325 - Protocol Tunnel Jump unavailable after upgrade. TCP is greyed out KB0022393 - Is Local Jump supported for Linux Server OS?

Hi,I would have a question to anyone, who has experience with installing Jump Clients with a golden image.The question would be, will the installers be still valid after each PRA upgrade? Is there any best practice or guide how this should be done properly?Many thanks for any answer.

The following articles were published last week. New Knowledge Base Articles: KB0021333 - Cannot change the name of a traffic node in Remote Support or Privileged Remote Access "Internal Server Error" KB0021344 - Unable to communicate with Jump Clients or security providers in IP ranges 172.17.0.0/16 or 172.18.0.0/16 after upgrading to Base 7.0 KB0022321 - What appli

Hop on and join our interactive workshop, where you can gain hands-on experience and handle different use case scenarios. Title: Privileged Remote Access: Group Policies Interactive WorkshopDate: 29 April 2025 Time: 9 am Eastern and 2 pm UK and 9 pm SGTDuration: 90 minutes  Workshop AimThis interactive workshop enables participants to learn the aim and process of configuring Group Policies in Privileged Remote Access. There will be an opportunity to collaborate and study a Use Case to configure a Group Policy within a virtual test environment.  Learning Objective:Learn how to create and configure Group Policies in Privileged Remote Access according to best practices. In this session we will cover:Why would you use Group P

Many times sites will use a unique port other than the standard 443 and 80. Is there a way to utilize web jumps with non standard ports? Sites are SSL enabled. Example: https://site.com:12345/login

Hello,Please, has anyone faced or is going through this? At first, it works normally on the local server, but not on the PRA application. It is impacting a lot to continue with visibility. The screen goes white when loading.  

The following articles were published last week. New Knowledge Base Articles: KB0022284 - Linux Jumpoint installation error - Failed at step EXEC spawning /home/beyondtrust/jumpoint/init-script: Permission denied KB0022322 - Can RS or PRA failover be configured so a specific appliance automatically reclaims the primary role once it comes back online? KB0022323 - Unabl

Hello,I’ve encountered an unusual issue with the failover backup instance. Under the "Sync Now" section, the timestamp for the last data sync displays as:"The last data-sync was successfully pulled at 01/01/1970 12:00:00 AM."Has anyone seen this behavior before? Could you please advise on how to resolve it?Thank you. 

The following articles were published last week. New Knowledge Base Articles: KB0022237 - After upgrading to 25.1.1, cannot send emails after upgrade. Error - Test email failed. SMTP authentication error [535] KB0022243 - Privileged Remote Access report types and how to create them KB0022246 - Missing Login Prompt on Headless Linux System with Jump Client

I have multiple questions regarding PRA External invite feature if anyone has used it.is the invite is only for the session the user has created for or external user can also view other session in the console once joined through invite? once external user joins the session , can he will be able to see even if the I minimize the console for some other work ?

Hello,I am currently testing our PRA failover setup, which uses the DNS Swing method.Configuration:Setting Primary site setting Backup site setting Enable Backup Operations off on Auto data-sync interval 5 minutes 5 minutes Bandwidth limiting unlimited  unlimited Enable Automatic Failover on on Primary site instance timeout 5 minutes 5 minutes Below are the test steps and observations:Test Steps:1. Both appliances synchronized successfully.2. Shut down the primary appliance.3. The load balancer automatically updated the DNS to point to the secondary appliance.4. After a few minutes, the secondary appliance became the primary.5. Powered t

Hi Community,Is there any experience that latency times increase as longer as a PRA appliance runs?Subjectively, we have the impression that the PRA connection is getting slower, even within the sessions.Are there ways of measuring this objectively?What can be done to improve it? More RAM in the jump points or something similar? RegardsArno

Hi Team,We have a PRA Cloud tenant deployed and there are NO network restrictions setup on /login console. From US, we are able to access the Access Console, but our users from India team are unable to access and getting below error. They can access /login console but not Access Console. Are there any logs that I can verify or what might be the cause?Thanks,Prudhvi

This may have been asked already.  I have been working in the APIs for PWS with no issue.  Moving over to SRA, I cannot get the connection to work.  Tells me it is not allowed.  I have the account and API client/secret encoded.  I am using Powershell and tried it with/without the -Method POST option.  My code is $AuthKey = "Basic MyBase64Key"$AuthURI = "https://OURSITE.beyondtrustcloud.com/oauth2/token"$headers = @{ Authorization=$AuthKey}$Response = Invoke-RestMethod -URI $AuthURI -Header $headersWhat in the name of the sake of sanity am I missing?  Once I get this I know the rest falls into place. TIA

Hello,I am currently implementing PRA failover using the guide available at BeyondTrust PRA Failover Documentation, and I have a few questions that I hope you can help with: I’ve attached our network diagram. Based on the failover guide, it seems that the only applicable method for our setup is DNS Swing. This is because the two appliances are located in separate data centers with different IP schemas, making the Shared IP method unfeasible. Additionally, since the data centers have different public IP addresses, NAT Swing would not work either. Could you please confirm if my understanding is correct? Regarding DNS Swing: When the primary PRA fails, do I need to manually log in to the DNS server and update the domain name to point to the backup P