Privileged Remote Access

can we only upgrade PRA base to 7.4 while on 24.x.x or it’s must to upgrade PRA site to 25.x.x after upgrading Base to 7.4 ?

Hi all,we upgraded our PRA cloud instance from 24.3.x to 25.1.2 one week ago.After the activity we are facing some issues in connecting to our resources using network tunnel jumps. No modification of configuration of firewalls, network, jumpoint and jump items. Starting a debug activity, errors that occurring are the following:IPT:ERROR>Exception enumerating filter rules while getting IP address for name server pointers. failed to convert IP address stringException - failed building the DNS PTR list Do we need to create lookup zones and PTR record for every target that we need to reach through network tunnel jumps? No issues before the upgrade. Thanks in advance,Massimo

Hi everyone,I'm looking into ways to automate some actions with BeyondTrust PRA. Specifically, I'm wondering if anyone has managed to: Automatically log in to the BeyondTrust console Launch a "Tunnel" type Jumpoint automatically, without manual intervention. The goal would be to have a script or integration that, once authenticated, can open a tunnel through a pre-configured Jumpoint — useful for automations or third-party tool integrations.Has anyone done something similar, or knows if this is possible using the BeyondTrust API or any other method?

The following articles were published last week. New Knowledge Base Articles: KB0022174 - Best practices for Remote Support and Privileged Remote Access KB0022301 - Integration Client does not work and retrieved no data KB0022540 - Is there any effect when changing SMTP authentication from Legacy to Oauth2 with the Integration Client? KB0022545 - Windows 11 Jump clients showing as Windows 10 in the Representative console and Access Console KB0022553 - What operating system can BeyondTrust SRA Integration Client be installed on? KB0022556 - Linux Debian 11 Jumpoint down after update

If i use PASM to access my servers, do I need EPM on those servers ? 

Just trying to see what is your current data retention period for Session Recordings. I understand this depends on various factors - compliance requirements, deployment size/usage , cost-benefit, Org maturity level   etc. But posting this to get a sense of how other users are managing it . We have around 60-90 days live on appliance, plus another 90 days on a network share. As the usage increases the session recordings data is growing exponentially. But at the same time investigations may require some historical data as well. 

In the ideas portal A10-I-249 someone suggested being able to re-inject credentials when running a sudo or su command. The idea was marked as already implemented. Is there any documentation on how to achieve this or can anyone provide steps to accomplish this without setting the sudoers file to passwordless?

The following articles were published last week. New Knowledge Base Articles: KB0022421 - Is the IP address assigned to the RS or PRA Cloud instance static? Can it be provided? KB0022428 - RDP Jumps failing when using xRDP or FreeRDP "Unknown connection error. 2001C" KB0022444 - Can USERID and DATETIMESTAMP be used in the Integration Client recording file format name? KB0022452 - Using an AD vault account to launch an SQL tunnel fails - Login failed. The login is from an untrusted domain and cannot be used with Integration authentication. KB0022475 - Jump Client prompts for application selection after upgrade despite configuration KB0022483 - Is the recording session retention configurable? KB0022488 - Is there a way to stop sessions from being recorded? KB0022495 - How to uninstall a Jump Client from a Linux system KB0022505 - Unable to OIDC authenticate in Access Console -

The following articles were published last week. New Knowledge Base Articles: KB0021833 - How to enable in-session two factor authentication in Remote Support and Privileged Remote Access KB0022201 - Managed System external Jump items are missing KB0022264 - How to turn PID logging on and off for RS and PRA on Mac or Linux systems KB0022453 - What is the retention for RS and PRA Vault password history? KB0022465 - Warning message: Installing more than one Jump client being phased out KB0022484 - Is there a maximum screen resolution for an RDP Jump session? KB0022485 - Is Session Recordings required at all times, or only in specific cases? KB0022486 - Is there a mechanism to verify the deletion of recordings after 90 days? KB0022489 - Should the same upgrade package be used if appliances are in failover for RS and PRA?

Hello is there data at rest encryption available in PRA inbuilt? or need to configure with key management solutions? Found whitepaper etc but it just mentions steps to integrate with KMS.

Can the netbios name be made available for PRA and Password Safe, not just the domain name? domainname\username doesn’t work on all applications; some legacy platforms it has to be the netbios name. 

On Privilege Remote access how can I link the Session policy to a bulk group policy with the help of API. I do not see any parameter of Session policy in Group policy

Hello,I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.Could you please assist in identifying the cause of this issue and suggest a resolution?

We had applied patches bt24-10 and bt24-11.Our Security team is asking for a proof that we had applied the security patch to mitigate the subjected vulnerabilities.Please advise where we can get this proof that the patch was applied on RS appliance/ console

The following articles were published last week. New Knowledge Base Articles: KB0021363 - Network Tunnel jumps cause Jumpoint host inaccessibility KB0022325 - Protocol Tunnel Jump unavailable after upgrade. TCP is greyed out KB0022393 - Is Local Jump supported for Linux Server OS? KB0022422 - Is there a way to request a password reset for the /appliance admin account in RS and PRA? KB0022423 - How often does BeyondTrust update RS and PRA Cloud Appliances? KB0022427 - Unable to update. Error: An error occurred installing this update KB0022430 - Can SAML users be migrated to another provider in Remote Support or Privileged Remote Access? KB0022438 - Web Jump fails and times out. Error - The connection attempt timed out KB0022440 - Can port forwarding be used on the SRA appliance for Remote Support or Privilege Remote Access ? KB0022455 - Is it possible to automatica

Hi,I would have a question to anyone, who has experience with installing Jump Clients with a golden image.The question would be, will the installers be still valid after each PRA upgrade? Is there any best practice or guide how this should be done properly?Many thanks for any answer.

The following articles were published last week. New Knowledge Base Articles: KB0021333 - Cannot change the name of a traffic node in Remote Support or Privileged Remote Access "Internal Server Error" KB0021344 - Unable to communicate with Jump Clients or security providers in IP ranges 172.17.0.0/16 or 172.18.0.0/16 after upgrading to Base 7.0 KB0022321 - What application parameters are available for the PRA BeyondTrust Desktop agent? KB0022324 - Where is the API configuration found? KB0022353 - Why can some accounts view password history and others cannot? KB0022358 - Is there a way to prevent screenshots being taken when in session? KB0022373 - Unable to download Access Console from PRA environment KB0022374 - Do session recordings have audio? KB0022377 - Windows Clients going offline after upgrade from RS and PRA 22.1 or earlier KB0022379 - Failed to convert

Hop on and join our interactive workshop, where you can gain hands-on experience and handle different use case scenarios. Title: Privileged Remote Access: Group Policies Interactive WorkshopDate: 29 April 2025 Time: 9 am Eastern and 2 pm UK and 9 pm SGTDuration: 90 minutes  Workshop AimThis interactive workshop enables participants to learn the aim and process of configuring Group Policies in Privileged Remote Access. There will be an opportunity to collaborate and study a Use Case to configure a Group Policy within a virtual test environment.  Learning Objective:Learn how to create and configure Group Policies in Privileged Remote Access according to best practices. In this session we will cover:Why would you use Group Policies?     How do users get assigned?     What does Group Policy control?     Best practice guidance     Defined and Final Settings Click here to enroll!For more information on workshops or to make suggestions, please navigate here.

Many times sites will use a unique port other than the standard 443 and 80. Is there a way to utilize web jumps with non standard ports? Sites are SSL enabled. Example: https://site.com:12345/login

Hello,Please, has anyone faced or is going through this? At first, it works normally on the local server, but not on the PRA application. It is impacting a lot to continue with visibility. The screen goes white when loading.  

The following articles were published last week. New Knowledge Base Articles: KB0022284 - Linux Jumpoint installation error - Failed at step EXEC spawning /home/beyondtrust/jumpoint/init-script: Permission denied KB0022322 - Can RS or PRA failover be configured so a specific appliance automatically reclaims the primary role once it comes back online? KB0022323 - Unable to remove users from a Jump Group KB0022325 - Protocol Tunnel Jump unavailable after upgrade. TCP is greyed out KB0022345 - Where is the download license usage report? KB0022348 - Unable to override Jump Policy. Error - The Jump Policy's schedule does not permit a session to start at this time KB0022353 - Why can some accounts view password history and others cannot? KB0022366 - How many concurrent sessions does a Jump Client Support? KB0022374 - Do session recordings have audio? KB0022375 - Can ses

Hello,I’ve encountered an unusual issue with the failover backup instance. Under the "Sync Now" section, the timestamp for the last data sync displays as:"The last data-sync was successfully pulled at 01/01/1970 12:00:00 AM."Has anyone seen this behavior before? Could you please advise on how to resolve it?Thank you. 

The following articles were published last week. New Knowledge Base Articles: KB0022237 - After upgrading to 25.1.1, cannot send emails after upgrade. Error - Test email failed. SMTP authentication error [535] KB0022243 - Privileged Remote Access report types and how to create them KB0022246 - Missing Login Prompt on Headless Linux System with Jump Client KB0022250 - Canned scripts option missing for macOS remote sessions KB0022251 - Vault account fails to check in post-use, becomes unusable KB0022254 - Upload Update option removed in Remote Support and Privileged Remote Access Cloud 25.1.1 KB0022255 - Issue opening sra-pin.exe - The application could not be started 0x0000364 KB0022262 - File transfer not working for macOS remote session KB0022264 - How to turn PID logging on and off for RS and PRA on Mac or Linux systems KB0022265 - How many characters can the pa

I have multiple questions regarding PRA External invite feature if anyone has used it.is the invite is only for the session the user has created for or external user can also view other session in the console once joined through invite? once external user joins the session , can he will be able to see even if the I minimize the console for some other work ?