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A general place for Password Safe conversations.

  • 254 Topics
  • 617 Replies
252 Topics
Prudhvi Keertipati
Prudhvi KeertipatiVeteran
asked in General
PRA Web Jumps - Not showing the Credentials from Password Safe

We have PRA and Password Safe integrated.When launching Web Jump for a host esxxx, credentials are not being pulled from the Password Safe. but for the same host esxxx, when launching SSH Jump, credentials are able to pull from Password Safe.Is there any additional settings has to enabled for Web Jump to pull credentials from Password Safe?  Credentials added to PRA Vault is working but not from Password Safe.

1022
Prudhvi Keertipati
G
gabriel.restrepoApprentice
asked in General
Radaware Load Balancer - Custom Platform SSH for PWS

Hello Community,I have a platform that is a Radware load balancer. I would like to know if anyone has a custom SSH platform for this device that they could share with me.I would greatly appreciate your support.Thanks in advance!

462
G
R
RevaTaraleApprentice
asked in General
Block mouse and keypad interruption during credential injection of application session in passwordsafe.

Hello team,I have web applications configured in password-safe. When the end user takes a session, it injects credentials. I want to temporarily block mouse and keypad control over applications during credential injection. Once user log-in completes, it should enable the end user to perform further activity.Any suggestions to achieve this use case will be appreciated. Thank you.

2377
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prasadp87Trailblazer
asked in General
How to configure Discovery Scanner Agent

Hello All,I am looking for some information about discovery scan configuration.How do we setup scan agent and how its shown in list as to select for scanning? Thanks,Prasad

1547
B
BeyondTrust Employee
B
bt101Veteran
asked in General
Passwordsafe Email Template Customization

Hi,Is there a way to include a body tag which is not available in the description of that template but is available for other template. For Release Request Access Policy mail template, we want to include the Reason in the email. But available body tags does not have “ :RequestReason:”In other mail template it is available. The form captures it that means it is being recorded somewhere. Is there any way to include the reason in “Release Request Access Policy” mail template

201
Paulo144
P
prasadp87Trailblazer
posted in General
How to see domain login option for BeyondInsight

Hello Everyone,I was looking for reference to enable domain login for BeyondInsight. (like screen below). We have directory credentials account working fine. I tried by creating new domain in domain management but still I could only see UserName and Password field on login screen. I am looking for that third field “Log in to” with domain name in that as option.  

668
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Chitta2019
Chitta2019Trailblazer
asked in General
Powershell script for password update on managed system

I need a PowerShell script which will set the password on managed system once the managed account password is rotated by functional account as per password policy in PasswordSafe. I think it’s possible through propagation features but don’t know how to do. Can anyone please help me on this? 

1855
Paulo144
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Mar 3 - Mar 10)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021672 - Analytics & Reporting process daily failed - File system error: A string store or binary store with a compatibility level of '1050' is at the maximum file size of 4 gigabytes. KB0022048 - After editing a Built-in custom platform, the configurations were reset KB0022074 - How to assign permissions and features for login users to test and change password on managed accounts KB0022078 - Unable to assign Password Safe roles to smart groups - Blank error received KB0022082 - Setting HA error - Test heartbeat communication failed. The remote name could not be resolved KB0022100 - Does the Password Safe RDP Artifact Hotfix 24.3.0.1263 or cloud maintenance conflict with Microsoft's fix KB5051987 KB0022102 - What KEX Cipher, Host Key Algorithm, Encryption Cipher, and MAC Cipher IDs does the Discovery Scanner use?

260
GloriaB
BeyondTrust Employee
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naidu_jstsTrailblazer
asked in General
Supported platforms complete List

How to get the complete list of supported platforms for beyondtrust passwordsafe? what we see is in few versions the platforms that were listed are removed in the newer ones does that mean its not supported? Also If we have to get the complete list how do we get which is supported and which are not supported.

807
GloriaB
BeyondTrust Employee
I
imheejaeNewcomer
asked in General
Questions about managing expiration dates after installing BI certificates

hi,When I installed EPMfW, I installed the BeyondInsight certificate together.The installed certificate has a validity of 10 years. After 10 years, do I have to install the new certificate directly on each PC? Is there any other way to manage it?

341
DavidC
BeyondTrust Employee
J
Jens HansenVeteran
posted in General
GUI New Knowledge button in PS Cloud.

First off thanks for adding a Knowledge Center to Password Safe, really great.BUT why does this have to be a “lose” button that can be placed anywhere on the screen.Default, right on top of your counts. Exactly the same was done prior in PM Cloud, WHY. This could easily be a static button in the menu on the left, plenty of room for both PS Cloud and PM Cloud.

214
MikeK
A
ArtvinlotApprentice
asked in General
Session Recording retention for Cloud

Hello Guys, In Password Safe cloud the retention policy for session recordings is 1 year, is there any method we can extend this in the cloud, or can we get it saved to an on-prem server or NAS? Thanks Gavin 

751
A
BeyondTrust Employee
S
SugunaRajalakshmiRising Star
asked in General
Password Safe - Azure EntraID Pre-requesites

Hello team, could someone please share the prerequisites what we required to further onboard and the key information we need to request from the customer regarding this Azure? Below, I have outlined the relevant scenarios. Customer Mentioned: This is an Cloud SaaS Password Safe, Users are in Azure EntraID and servers are Domain-Joined. I have collected these below KB's :Configuration SAML Azure EntraID - https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sys_kb_id=dd8ff4a91b019e946fe95287624bcb37 EntraID FA MA - https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sys_kb_id=aad9352747511e50b77b3ddbd36d4384 Attached Asset requirement sheet.Thansk!

1053
S
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Feb 24 - Mar 3)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022023 - Error "HTTP status code: undefined" when trying to log in to Password Safe Cloud KB0022032 - How many FIDO2 Authenticators can be registered in Password Safe? KB0022059 - Secret Cache server error: Couldn't connect to server. Failed to create HTTPS rest server KB0022062 - RDP proxied session through Password Safe is missing bgInfo KB0022064 - Receiving error when attempting to delete account in User Management - Error generating access token in web console log file KB0022076 - How to setup high availability active passive pair

250
GloriaB
BeyondTrust Employee
N
NaraApprentice
asked in General
BeyondTrust BCIE - Password Safe Certification Exam Eligibility

Hi All, I have a question regarding my exam eligibility for BCIE - Password Safe Certification.In BCIE - Password Safe Learning Path inside BeyondTrust University platform, there is a module called ‘Password Safe Deployment Exam’. I already took the exam and pass it on November 07th, 2024. Today (February 27th, 2025), I want to review the exam questions but because of the bug which I cannot view all the exam questions then I try to retake the exam. After I retake, I found out I failed the exam and I cannot retake the exam again. But if I see the status of the module, it still said “Course Completed”.  My question is:am I still eligible to take Lab Assesstment Exam?I already took the Password Administration Exam before and pass it. So I only need to pass the Lab Assesstmen Exam. From my view, I can still complete the last module if you see the capture below but I have concern since I failed the newest retake in Password Safe Deployment Exam module.I am waiting for all of your responses.

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P
BeyondTrust Employee
Phillip LBeyondTrust Employee
published in General
Customer Success Quarterly - 2025-Q1 - Password Safe

Greetings! I'm Phillip Lehner, the Senior Director of Education at BeyondTrust, and I'm thrilled to lead our efforts in delivering exceptional learning experiences. I'm excited to share how we're elevating your journey with a new, streamlined method of accessing training: Success Included with BeyondTrust University.      At BeyondTrust University, we believe our customers deserve nothing short of excellence in the tools they use. That’s why we’ve launched 'Success Included' — to elevate your learning experience and ensure you achieve success with BeyondTrust’s solutions.  Success Included is an education program that makes foundational knowledge accessible to customers at no additional cost. It features easy-to-follow, self-paced eLearning courses that empower system administrators to configure and manage BeyondTrust products using industry best practices. Our goal is to equip learners with the knowledge needed to maximize the value of their investment with BeyondTrust. Because your s

1320
P
BeyondTrust Employee
C
Collins MburuVeteran
asked in General
can you scan for local sql sevrer accounts

trying to scan SQL server databases getting all the databases but no local accounts any help will be greatly appreciated

1061
H
BeyondTrust Employee
C
chiragNewcomer
asked in General
Credential Checkout for PasswordSafe Managed Account

Hi team,Is it possible to have credential checkout functionality outside of RDP sessions in PasswordSafe cloud. Thanks,CS 

302
GloriaB
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
BeyondInsight / Password Safe - Knowledge Article Publications (Feb 17 - Feb 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022010 - How does the worker node recognize which network interface to use for communication? KB0022053 - Password Safe report not showing all reviewed sessions KB0022056 - After editing default Password Policy, the configurations were reset. KB0022058 - Propagation action events missing from service accounts even though propagation actions are successful. Error: Bad Gateway 502 errors KB0022067 - How to backup Secrets Safe for disaster recovery

320
GloriaB
BeyondTrust Employee
R
RidwaanKApprentice
asked in General
Propagation action how to list which account have them and how to alert if the action fails

we have propagation action for service account would how we can list which account are associated with the propagation action  and how do we alert it the action fails for some reason

1401
H
BeyondTrust Employee
Chitta2019
Chitta2019Trailblazer
asked in General
How to create and test Connection Profiles For Windows Server in Password Safe

I checked KB0019103 kb article but this works only for Linux Servers, is there any such mechanism for RDP Connection on Windows Servers as well?I want to restrict specific users so that they can’t see reboot and shutdown option or their sessions should be terminated same as in Linux Server. 

622
Chitta2019
Chitta2019
Chitta2019Trailblazer
asked in General
Need a report containing list of user accounts on Assets onboarded to Password Safe

I tried extracting the User Account on Asset Report under Analytics & Reporting tab Reports->AssetUser->Account. But the report contains disabled account as well, I need the report to contain the Disabled column having True/False Flag.See below screenshot of one asset If in asset details there is column of Disabled then why can’t we see in reports. 

461
B
BeyondTrust Employee
T
tcussatNewcomer
asked in General
Server grouping

Is there a way to limit the servers a user sees when accessing their privileged account? We want to be able to only list servers a user has access to in AD so that they can RDP to them without being overwhelmed with a listing of all servers.

2555
Jaconette de Kock
W
Waleed QureshiApprentice
asked in General
Unable to get RDP sessions of managed systems from Password Safe

Hi, I am unable to get RDP sessions after updating my assets.   

1882
W
S
SFARising Star
asked in General
Is there a way to alert when an user views the recording ?

Is there a way to alert when an user views the recording ? We can see it says 1 audit after the video is played etc but can we sent this as alert? or is it part of the audit logs? and can we sent that to the SIEM and from their set alert?

571
H
BeyondTrust Employee

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